Frontier Communications is pleased to announce the Connecticut Acquisition Cutover occurred on October 25, 2014. Effective with Cutover, the operation of Connecticut wireline services has transferred to Frontier Communications. Wholesale and Wholesale ISP ordering and maintenance for Connecticut services is now supported by Frontier Communications.
Doing Business with Frontier Wholesale
The information provided here is intended for Wholesale and ISP customers doing business in Connecticut.
Order, Pre-Order and Trouble Administration for Access and Local Services
If you are not currently doing business with Frontier Communications today, please visit the Getting Started page. There you will find links to the Frontier Connectivity Access Form, the CMAQ Form (required for LSR activity),and the Billing Feed Connectivity Form.
For IXCs doing business in Connecticut today, please refer to the PIC CARE Connectivity Process for more information. A direct communication has also been provided to impacted IXCs.
Order and Pre-Order for ISP Services
For ISP customers doing business in Connecticut today, access to the Virtual Front Office (VFO) GUI is required. ISP order and pre-order transactions, for ISP services, must be submitted through VFO. To ensure VFO connectivity prior to closing, please complete and submit the ISP Connectivity Form by 08/15/14.
To view or print the Wholesale DSL Transport and Wholesale DSL Aggregation Service Standard Terms and Conditions please visit the ISP Services page.
Frontier Communications provides the Customer Wholesale Portal (CWP) for various CLEC reports including Provider Notifications. To access reports, registration is required. To register, please visit the Customer Wholesale Portal.
Collocation Access Cards
Wholesale customers currently collocated in an AT&T office in Connecticut will be required to complete the Frontier Access Card Application and return it, along with the applicant’s photo in jpeg format, by email or conventional mail to the email address or physical address provided on the application. To ensure collocation access cards are received prior to closing please complete and submit the application by 08/15/2014.
Customer Forums and Communications
The most recent Carrier Forums were held on October 22, 2014. Presentations for the October 22, 2014 Access and Local services forums are available below in the Frequently Asked Questions section.
The next Access and Local Carrier Forums will be held on November 19, 2014. Frontier will distribute invitations to customers who have subscribed to the Connecticut Acquisition Notifications.
If you would like to subscribe to receive future Connecticut Acquisition Notifications, please click here
Frequently Asked Questions
Please review the Connecticut Acquisition FAQ which provides additional information and is updated regularly.
If you have a question not answered in the FAQ reference, please email your question to email@example.com.
Below are links to references for Access services. Please also visit the Access Reference Documents page for more information.
Below are links to references for Local services. Please also visit the Local Services page and the Connecticut Local Service Information page for more information.
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