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ASR Ordering Center (ICSC)

Order processing for Ethernet Services
888-444-2267 - Option 1 

Order processing for All Other Services
888-444-2267 - Option 2 (See Product Options Below)
  • Opt 1 - Special Access
  • Opt 2 - Switched Access

Pre FOC Ordering Contact and Escalation List

Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised.

Contact Title Contact Info
Level 1
ASR Ordering Center
Ethernet Services
Service Representative 888-444-2267 – Option 1
ASR Ordering Center
Other Services
Service Representative 888-444-2267 – Option 2
  • Opt 1 – Special Access
  • Opt 2 – Switched Access
Level 2
ASR Pre-FOC Escalation
Escalation Representative [email protected]
Level 3
Marshall Brunson Manager [email protected]
Level 4
Pam Huber-Hauck Director 585-739-6365
[email protected]

TDM Post FOC Ordering Contact and Escalation List

Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised.

If the order being escalated is a project managed order, please contact the project manager assigned to the project. For all other escalations, please see the list below.

Contact Title Contact Info
Level 1
ASR Ordering Center
Ethernet Services
Service Representative 888-444-2267 – Option 1
ASR Ordering Center
Other Services
Service Representative 888-444-2267 – Option 2
  • Opt 1 – Special Access
  • Opt 2 – Switched Access
  • Opt 3 – ICSC: CS35
  • Opt 4 – ICSC: RT01/OT01
Level 2
ASR Post FOC Escalations Team
Escalation Specialist [email protected]
Level 3
Cheryl Tyndall Escalation Lead 919-941-7421
[email protected]
Level 4
Doug Tomlinson Manager 919-941-6041
[email protected]

Ethernet Project Management Contact and Post-FOC Escalation List

Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised.

If the order being escalated is a project managed order, please contact the project manager assigned to the project. For all other escalations, please see the list below.

Contact Title Contact Info
Level 1
CCPM Team Project Specialist [email protected]
Level 2
Kecia West Manager 919-224-1166
[email protected]
Level 3
Rodney Williams Director 919-451-1485
[email protected]

Edge Colocation Program Management

Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised.

Contact Title Contact Info
Level 1
Edge Colo Team Program Managers [email protected]
Level 2
Will Mainor Program Manager 919-703-7053
[email protected]
Level 3
Michelle Crull Program Lead 765-438-8468
[email protected]
Level 4
Ed Riley Manager 941-492-6977
[email protected]

ASR Order Inquiries / System Issues

ASR Order Support for All States - [email protected]

After Hours TSP Ordering Contact

Contact Title Contact Info
Pam Huber-Hauck Director 585-739-6365

Expedite, Disconnect in Error and Formal Construction Due Date Improvement Contacts

Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised.

All PONs should already have EXP field populated with a “Y”

Disconnects in Error Expedites:

  • Email Subject: OOS/DIE PON END USER NAME, CITY AND STATE
    Example: OOS/DIE N1234567 OUR CUSTOMER, POMONA CA
  • Late day submissions risk next business day restoral

Contact Title Contact Info
Level 1
ASR Expedite Team Specialist [email protected]
Level 2
Cheryl Tyndall
Specialist 919-941-7421
[email protected]
Level 3
Doug Tomlinson Manager 919-941-6041
[email protected]

Frontier Hot Cut Pretest Contacts (ASR Transactions Only)

The Frontier Provisioning Center provides external Carriers a direct contact for pretesting of Design Service Circuits associated to a Hot Cut Order. Typically, these are referred to as a pretest prior to the actual CFA Roll/Hot Cut. Carriers wishing to pretest, prior to the actual cut, should contact the number provided below.

Frontier requires the call be placed three business days prior to the confirmed Due Date (DD - 3). Once the pretest call is made and the due date is DD – 3, Frontier will provide a call back within 24 hours.

Hours of Operation:  Monday thru Friday – 24 hours


Contact Title Contact Info
Provisioning Center Technician 877-398-1620
Option: 3