Frontier Wholesale Contacts and Escalation for Local Services
Frontier Local Center Contacts

ORDER PROCESSING for SPIDS 0121, 0161, 0615 & 2473
888-608-8023

ORDER PROCESSING for SPID 5200

888-608-8023, Option 2

PA CLEC for SPID 7513
See LSR Contacts and Escalation List





Local (LSR) Support Email Contacts



Local.Carrier.Services.Support@ftr.com



LSR.Escalations@ftr.com

LSR Pre and Post-FOC Inquiries Out-of-service
PLOC Freeze Inquiries Provisioning Issues
Listing Record Investigations Missed Due Dates
Report Local System Issue Expedites



To Report VFO Local Module System Issues (LSR Pre-order, LSR Order), please contact:
Local.Carrier.Services.Support@ftr.com


If you are unable to open a Trouble Ticket in VFO-TA due to system issues, please manually open your trouble report by calling the repair center.  Please visit the Repair contacts page for information. To report the VFO-TA system issue, please contact:
ftr-cmp-team@ftr.com

Center Schedules

If you would like to be included in the email distribution of the OSS System Availability updates, please visit the Subscribe to Notifications page.

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