Frontier VFO Training
Virtual Frontier Office (VFO) Training

Frontier is committed to providing Carriers and CLECs with the information needed to be successful in VFO.

Below you will find links to available training guides, job aids and other reference documents to assist you in completing LSR, ASR, and Trouble Administration (TA) transactions in VFO. Online training courses for VFO are also available in the VFO Online Training Video Library.

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VFO Online Training Video Library


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LSR Reference Documents

 

  • LSR Business Rules
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    Pre-Order Tutorial

    Note: Links within the Pre-Order Tutorial are not available. Job aids and references shown on the Attachments tab within the Pre-Order Tutorial are available in the list of references to the left.

    For Directory specific LSR Transaction information, please visit the Directory Listing Training/Job Aids page.

    LSROrderSamples2

    ASR Reference Documents

    ASROrderSamples2

     

    Trouble Administration Reference Documents

    Getting Access to VFO

    Before a company can get access to VFO, they need to complete and submit the:

    Note: The Frontier Connectivity Access Form must be completed and emailed to Frontier.Connectivity.Management@ftr.com.