Frontier VFO Training
Virtual Frontier Office (VFO) Training

Frontier is committed to providing Carriers and CLECs with the information needed to be successful in VFO.

Below you will find links to available training guides, job aids and other reference documents to assist you in completing LSR, ASR, and Trouble Administration (TA) transactions in VFO. Online training courses for VFO are also available in the VFO Online Training Video Library.

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VFO-Online-Training-Video-Library


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LSR Reference Documents

LSR Business Rules

 

Pre-Order Tutorial

Note: Job aids and references shown on the Attachments tab within the Pre-Order Tutorial are available in the list of references to the left.  Pre-order business rule documents available on the Business Rules page.

For Directory specific LSR Transaction information, please visit the Directory Listing Training/Job Aids page.

LSROrderSamples2

ASR Reference Documents

ASROrderSamples2

 

Trouble Administration Reference Documents

Getting Access to VFO

Before a company can get access to VFO, they must complete and submit the:

Frontier Connectivity Access Form

To contact the Frontier Connectivity Team, please email: Frontier.Connectivity.Management@ftr.com.