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ASR Clarifications

If there is circuit hierarchy arrangement, then the activity must account for both the parent and child/rider circuits. For example, DS1 circuit rides DS3 CFA or EVC circuit connects a UNI to NNI circuits. If a service request to disconnect a circuit is received and another service request to Hot cut that same circuit to another facility, then one request must be completed before another request is received.
CIP means Carrier Identification Parameter. The CIP field can be populated with a value of "Y" which means that Tandem or End Office is CIP capable. If Telcordia/iconective determines that Tandem or End Office is not CIP capable then an automated clarification will be sent. To clear this clarification simply remove the value of "Y" in the CIP field.
The Emergency Service Number (ESN) is a required 3-digit number used to selectively route a customer's NPA-NXX to the Public Safety Answering Point (PSAP; i.e. Wake County Sheriff) that has agreed to receive the NPA-NXX traffic for services. Please contact the PSAP to provide the ESN as It is not the responsibility of Frontier to know the ESN for a PSAP.
The EVC BDW cannot exceed the UNI/NNI speed. The first two positions of the UNI/NNI NC code can help determine the maximum allowed EVC BDW. Service Speed = First two positions of NC
10 Mbps Full Rate = KD
10 Mbps Rate Adjustable = KP
100 Mbps Full Rate = KE
100 Mbps Rate Adjustable = KQ
1 Gbps Full Rate = KF
1 Gbps Rate Adjustable = KR
10 Gbps Full Rate = KG
10 Gbps Rate Adjustable = KS
Hot cut requires two PONs (ACT=D and ACT=N) that are RPON together. If Hot cut can be done with ACT=C, then the RPON field is not used. The word "HOT CUT" or any variation of this term must be populated in either the PROJECT or REMARKS fields.

If it is an after hours Hot cut and needs to be done outside of normal business hours, then FDT, CB_TEL, NO must be populated and the FDT Time Zone field must match the time zone of the existing circuit to be cut. If any of these conditions are not met, then this clarification or a variation of this clarification will be sent.
To determine the correct ICSC code, please use the service wire center location of the service address or terminating location. Use the exchange of "Exchange Sheets" job-aid Column C "Switch" and use the value in Column A (ICSC). If the wrong ICSC code is populated in the ICSC field on the PON, then a cancel and re-issue of the PON will be needed.
Position 1 and 2 of the NC code determine the naming of the circuit. If Position 1 and 2 need to be changed on an accepted ASR not already confirmed by the provider, then use SUP 4 and change NC code. If Position 1 and 2 need to be changed on a firm order, then you will need to cancel and re-issue the PON. If Position 1 and 2 need to be changed on an In Service circuit, then two PONs (ACT=D and ACT=N) are required.
EVC NCI code is not compatible with UNI RUID NC code, so use this simple guide to understand the details:
  • VLAN Based (or Tagged) then UNI RUID NC Position 3 equals E, F, or H (i.e. KRE0, SNH1 etc..) then EVC NCI must equal 02VLNV, V (Tagged), 02VLN.VP (Tagged), or 02VLN,VST (Tagged)
  • PORT Based (or Untagged) then UNI RUID NC Position 3 equals A, B, or L (i.e. KQA0, KFL-, etc... then EVC NCI must equal 02VLN.A2 (Untagged), 02VLN.UNT (Untagged), or 02VLN.UL3 (Untagged; Only used for ACT=C, R)
One or both RUID circuits are not in service. If it is a new circuit, it may not have a completed design. You can either change the due date of your order to match the new circuit's due date or correct the RUID information.
To change VTA, PNUM, or CKR, use ACT=R. (Do not use ACT=C.) Other changes such as BDW, CIDR, TOS, etc… cannot be done on ACT=R. Please submit a separate request for these type of changes.
A supplement is any new iteration of a previously accepted ASR. The entry in the SUP field identifies the reason that the supplement is being issued.
  • SUP 1 means Cancel
  • SUP 2 means New Due Date (no other fields are changed)
  • SUP 3 means Any change to the Firm Order that has been confirmed by the provider (Post-FOC)
  • SUP 4 means Any correction to a previously accepted ASR not already confirmed by the provider (Pre-FOC)
For ordering status/inquiries, please contact the Access Ordering Center at 1-888-444-2267.  For additional contact information, please visit the Access Services Contacts page.
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ASR Order Response

Inter Office Facility Shortage
Scheduling - Work Load
Customer Not Ready
No Loop Available
End User Not Ready
Provider Missed Appointment
No Access to End User Premise
Central Office Freeze
Special Construction
Natural Disaster (Flood, etc.)
Frame Due Time Cannot Be Met
Due Date Cannot Be Met
Due Date and Frame Due Time Cannot Be Met
Other
Assignment Problem
Customer Could Not Be Reached
Building Not Ready, Customer Will Advise
Pole At Site Not Set
Cancel Per Customer
No Facilities
Entrance Facilities Required
Not Technically Feasible
No Central Office Equipment Available
Other Exchange Company Not Ready
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ASR Pre-FOC

Pre-Firm Order Confirmation

The VFO Receiver Code is otherwise known as the Interexchange Carrier Service Code (ICSC).

The Exchange Lookup Tool is available to assist with identifying our Local Service Territories, Tariffs and industry codes.

The Location Inquiry search allows the user to verify a service address prior to issuance of an Access Service Request (ASR).
The Location Inquiry Switched Ethernet Only pre-order transaction allows the user to prequalify a service address for fiber or copper facilities prior to issuance of an Access Service Request (ASR).
The ASR Pre-Order CFA Inquiry search allows the user to verify if a channel is busy or available for use on an ASR firm order request. There are three types of searches available:
  • CFA List (A-Z locations),
  • CFA Details (facility/system) and
  • CFA Channel Details.
ACC (Access Information) field is used to provide access instructions at the service address location.
5 Business Days
2 Business Days
10 business days with facilities available Facilities not available:
  • Minor Build - 37 business days
  • Major Build - 63 business days
  • (All 10g NNI’s will require a facility build)
6 Business Days
18 Business Days with facilities available

Negotiated Due Date with no facilities available
10 Business Days
7 Business Days for Voice Grade, Digital Data Service or DS1
8 Business Days for DS3 with Facilities Available
Negotiated Due Date for DS3 with Facilities Not Available
10 Business Days for Dark Fiber with Facilities Available
14 Business Days for ISP-T1 for DID Riders
6 Business Days
10 Business Days (Requires New and Disconnect orders)
6 Business Days
EDA (Early Date Acceptance) field is used to provide agreement to accept the service earlier than the desired due date requested.
On the New Connect or Move ASR:
  • Populate the SR field with B2B (Diversity, Diversity, Diversity)
  • Populate DIVCKT with New NID
The current version of ASOG custom business rules are on the Access page of the Reference Library.
The VFO Receiver Code is otherwise known as the Interexchange Carrier Service Code (ICSC).

The Exchange Lookup Tool is available to assist with identifying our industry codes.

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ASR Post-FOC

Post-Firm Order Confirmation

Issue a supplemental order (i.e., a “supplement”) and, on the supplement:
  • Populate the Expedite (EXP) field with ‘Y’
  • Provide a new Desired Due Date (DDD)
  • Populate ALBR with ‘3’ (Other Labor)
By virtue of issuing a supplement to request an improved DD, the customer is requesting and approving Frontier both to escalate for an improved DD and to apply additional charges per Frontier’s then applicable rates, if the DD is improved. An improved DD is not guaranteed and is subject to factors impacting construction and scheduling such as material constraints.

When the DD is improved, Frontier will apply a rate in the amount of Additional Labor charges of two hours per day for each business day the original confirmed FOC DD is improved, with a maximum of 20 days Additional Labor charges for FOC DD improvements greater than 20 days.

Construction DD Improvement charges will be calculated and billed per business day using “Other Labor” Basic rates within the Additional Labor section of the respective tariffs (see tariff references provided below). The Universal Service Order Code (USOC) is FRTAL.

For questions regarding how to request a DD improvement when construction is required (e.g., the NFR and NFRT fields are populated on an FOC), please contact Frontier’s ASR ordering center: 888-444-2267.

For questions about charges for Construction Due Date Improvement, please contact the assigned wholesale claims and collections representative for assistance. If the wholesale customer does not have an assigned wholesale claims and collections representative, please contact Frontier by email at [email protected] or call the Wholesale Billing Claims and Collections Center using the toll-free number: 844-216-6420.
The PTA process is an email script that a carrier will receive once Frontier has completed all the required testing on an eligible special access circuit.
  • Special Access circuits are eligible for the PTA as follows:
    • DS3, DS1 or 2-wire DS0 circuits with a loopable device or smartjack
    • witched Ethernet Service (SES)
  • ASR’s submitted to Frontier need to have an eligible ACNA and IMPCON (Implementation Contact Number) that match the ACNA and IMPCON built in our PTA database. Your ACNA and IMPCON information is set up at the time of enrollment.
  • The PTA email will be sent to a carrier’s designated email address. The email will provide all test and turn up information that normally is exchanged over the phone such as the carrier’s order information, test results, demarc and CFA information.
  • By enrolling in the PTA process, no testing or direct communication will occur on the date due between the Frontier technician and the carrier’s technician. The email replaces the phone call to the carrier. As such, the carrier will accept an order as completed based solely on the test results between the Frontier center technician and the Frontier outside technician.
To enroll in a PTA please submit an email to [email protected] and provide the company name, all company ACNAs to be included in the program, IMPCON telephone number(s) and email address(s).

Note: Should the rollout be a company-wide rollout, please list the IMPCON telephone number as “ALL” instead of providing individual telephone numbers.
To schedule a Tag and Locate, Carriers must contact Commercial Service Assurance at 877-500-5514. Escalation contact phone numbers to the Repair Centers are available from the Wholesale Repair Contacts page.
The Frontier field technician will physically install a new circuit at the carrier’s location. Frontier completes all the required testing and once we have a good circuit to turn up to the carrier, the PTA email is sent to the carrier and the order is completed in our Frontier system. The email will have all the test results and order information that is normally exchanged over the phone.

The email will include the following information:
  • The carrier’s PON number and circuit ID
  • Frontier’s Order number and circuit ID
  • All the required test results for the circuit
  • The carrier’s end user contact information (contact name, address, customer and contact phone number)
  • Demarc information (location of Demarc, jack type, whether the Demarc was extended and/or labeled)
  • Location of a hard loop or looping plug if the circuit is a T3 circuit
  • CFA Information
Once the carrier receives the email they can test the circuit at their convenience. Because the order is closed in the Frontier System no response or acceptance is required from the carrier once they receive their email. If there is a problem with the circuit after the carrier receives the email from Frontier, the carrier will need to open a trouble ticket electronically through VFO or by placing a call to their Frontier Maintenance Center. The telephone number of the maintenance center will be provided in the email script.
PTA Benefits include:
  • Receipt of an email with written test results in place of phone call
  • Elimination of the need for head-to-head testing on certain circuits
  • Reduction in technician hold time
  • Mechanized process for improving overall efficiency
  • Flexibility for the carrier to test the circuit at their convenience, 24 x 7
There are PTA exceptions for circuits that may require joint testing and/or manual turn-up:
  • SONET orders with no test access
  • Test access resource difficulties that may compromise the accuracy of the test results
  • Circuits that do not have a smartjack or loopable device at the carrier location
  • UNE circuits
PTA exclusions include the following order activities:
  • Change Orders
  • Record Orders
  • Disconnect Orders
The PTA email subject line will be titled "Frontier Test Results for PON" and will include the following information:
  • Reporting trouble information: The maintenance test center number will be included for directing the carrier to the appropriate test center if there is a problem.
  • Tester’s ID; Carrier PON number; Frontier’s Order number; Carrier’s Circuit ID; Frontier’s Circuit ID.
  • Start Test Requirements: Listing all the tests required for the circuit.
  • IEC Customer’s Contact information: Contact Name, Address, Customer Contact phone number.
  • Demarc Information: Location, Extended wire, Jack Type, Demarc Labeled.
  • CFA Information
    • Order IMPCON Number
The End User Contingency Requirements (EUCR) are sent to the Local Contact (LCON) provided on the Access Service Request (ASR). If requested, the assigned Project Manager (PM) will email this information to others.
A Provider Test Acceptance (PTA) email will be sent to a carrier’s designated email address. The email will provide all test and turn up information that is normally exchanged over the phone such as the carrier’s order information, test results, demarc and CFA information. If requested, the assigned Project Manager (PM) will email the RFC Test (Berth Certificate).
Please refer to the Test and Turn Up Process.
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Ethernet Ordering

Please contact your dedicated Sales Team which consists of a Director, Account Manager, Sales Support Consultant, and Sales Engineer. If you are currently unaware of your assigned dedicated Sales Team, please email [email protected].
For information on Frontier Wholesale products including Ethernet, please visit Carrier Ethernet | Frontier® Wholesale.
Expedites are permitted with E-Path Silver, Gold and Platinum and will be applied only when the EXP field is populated with a “Y” and Frontier is capable of shortening the standard delivery interval. This does not guarantee a reduced interval.
VFO will automatically add UREF 01 Section. To add a second/additional UREF section, the "Add" button is in the upper right-hand corner of that UREF section. Select the "Add" button. Populate the information for the second/additional UREF section.
Submit a Standalone EVC Activity 'C' ASR order to make the change.
  • Submit the electronic form called EIA IP Change Request Form which can be located on the Frontier Wholesale website.
  • Once the electronic form has been submitted, the IP addresses will be sent back from a Frontier Sales Engineer
  • Submit an ACT C Stand Alone EVC
  • Place New IP address in the Remarks section of the PON
  • If Retaining the IP addresses place existing IPs in the Remarks section of the PON
  • Submit Stand Alone EVC ACT of C
  • Change TOS field on UREF 01, LREF Section
  • TOS of 000000 = WAN/LAN
  • Update Remarks: (Example) Change from FLAT LAN to WAN LAN
PNUM and VTA changes should not be done on the upgrades. Submit an R for Record Activity order for these type of changes.
  • Submit Stand Alone EVC ACT of C
  • Change TOS field on UREF 01, LREF Section
  • TOS of 111111 = FLAT/LAN
  • Update Remarks: (Example) Change from WAN LAN to FLAT LAN
The first two positions of the NC code will identify whether it is Rate Adjustable or Full Rate. Please see below:
Service Speed = First two positions of NC
  • 10 Mbps Full Rate = KD
  • 10 Mbps Rate Adjustable = KP
  • 100 Mbps Full Rate = KE
  • 100 Mbps Rate Adjustable = KQ
  • 1 Gbps Full Rate = KF
  • 1 Gbps Rate Adjustable = KR
  • 10 Gbps Full Rate = KG
  • 10 Gbps Rate Adjustable = KS
Circuit ID information will be provided on the ASR Firm Order Confirmation (FOC). To view the confirmation notice, go to the ASR History and locate status CONFIRMED and click on PON hyperlink. For an E-Path PON, the ECCKT field contains RUID 01 assigned UNI circuit ID. The VCID field contains assigned EVC circuit ID. For an EIA PON, the ECCKT field contains RUID 01 assigned UNI circuit ID, The VCID field contains assigned EVC circuit ID. The UREF 02 RUID field contains RUID 02 assigned the CAR router.
Ethernet NC/NCI/SECNCI tools and/or references are available here.
For Ethernet service orders under a Tier Rate Contract, please utilize the Decoder Tool which will provide you with the correct NC Code to identify your desired UNI/port speed. For non-Tier Rate Contract Ethernet Orders, please refer to the Switched Ethernet (Layer 2) NC/NCI/SECNCI and SPEC Codes matrix available here.
For Ethernet service orders under a Tier Rate Contract, please utilize the Decoder Tool which will provide you with the correct NCI Code to identify whether an Electrical or Optical handoff at the end-user premise equipment is desired. For non-Tier Rate Contract Ethernet Orders, please refer to the Switched Ethernet (Layer 2) NC/NCI/SECNCI and SPEC Codes matrix available here.
For Ethernet service orders under a Tier Rate Contract, please utilize the Decoder Tool which will provide you with the correct NCI and SECNCI Codes to identify whether Auto-Negotiate is On or Off. For non-Tier Rate Contract Ethernet Orders, please refer to the Switched Ethernet (Layer 2) NC/NCI/SECNCI and SPEC Codes matrix available here.
If an After-Hours Hot Cut is needed, the following fields are required to be populated or the ASR will be clarified for a supplement. Note: Frontier’s Normal Business hours are 7am to 6pm Local time.
  • Frame Due Time (FDT) Field
  • If Frontier is required to join a conference call, the Conference Bridge Telephone Number (CB_TEL_NO) field is required.
  • FDT (POS 1) Time Zone must match the State of the Circuit • Example: If State on ASR is ‘CA’ then FDT (POS 1) must equal ‘P’
Full Rate Codes require Disconnect and New connect orders. The circuit ID will be changing based on the Service Code Modifier.
Rate Adjustable NC codes are used for incremental increases in the bandwidth. As long the UNI upgrade is within the original ordered speed, then order activity used is C for Change because the first two positions of the NC code are not changing and the circuit ID will remain the same.
Changes to the PNUM, VTA and CKR are allowed via the Ethernet Combo Process as Activity of 'R'.
New/Change: 10 business day interval with facilities available, 3 business day FOC return

Change/ Move: 6 business day interval, 3 business day FOC return

Disconnect: 5 business day interval, 3 business day FOC return

Records: 2 business day interval, 1 business day FOC return

PLEASE NOTE: All 10G NNIs require a facility build; Minor Build - 37 business days; Major Build - 63 business days
IP addresses for Ethernet Internet Access (EIA) orders are sent via an informational Clarification/Notification Request (C/NR) on the Access Service Request (ASR) just prior to the completion notification.
Prior to submission of your first ASR, please contact your Account Manager Sales Support to obtain Out of Franchise ACTLs. After ACTLs are received, the PON can be submitted to Frontier.

Frontier’s LOA CFA are sent as follows:
  • With a 10-day interval FOC when facilities exist, the LOA CFA will be sent 3 Business days after FOC
  • With a greater-than-10-day interval when facilities do not exist, the LOA CFA will be sent 2 Business days prior to the FOC’d Due Date
Once the LOA is received, submit the cross connect order to your vendor. If the NNI Cross Connect is not working after the order has been completed, please call 877-398-1620. Select Option #3 and then Option #3 for the Data Circuit Provisioning Test Number. Please provide the Frontier NNI Circuit ID for a continuity test between the Carrier Customer, Equinix and Frontier.
Customers will be offered term agreements in 3 and 5 years. Should a customer disconnect their service prior to the end of the minimum period, termination liability charges will be applied. Minimum period for this service shall be the length of the term as specified in the VTA field of the Service Order for all physical interfaces and or rate elements. Early Termination Liability charges will be assessed and invoiced in the amount of 100% of the MRC for the remaining period of the original term as indicated in the VTA field of the originating Service Order. Term Liability is not applicable when customer is upgrading their service.
If customer cancels a PON (entirely or partially) prior to installation, the customer will be billed cancellation charges. Charges consist of one full month of Monthly Reoccurring Charges (MRC).
For a non-standard CIDR request (/27 and above), the EIA IP Request Form will need to completed prior to service request submission.
The minimum information needed for a disconnect is the ECCKT (circuit ID) and BAN (Billing Account Number)
An ethernet packet larger than 1500 bytes is called a "Jumbo Frame" or "Jumbo Packet".
The LCON is the Local Contact for access. The LCON has knowledge of the work to be done to install the circuit and has the ability to communicate the information provided by the Frontier engineer to prepare the site for the install of the circuit to the building owner or selected vendor.
Auto-negotiation is the feature that allows a port on a switch, router, server or other device to communicate with the device on the other end of the link to determine the optimal duplex mode and speed for the connection. The driver then dynamically configures the interface to the values determined for the link.
Ethernet site readiness checklist includes the following: providing cable path/conduit, entrance facility permits or coordination with building owner, backboard space (4x8x3/4 inches), standard interface for the demarcation with Frontier equipment, room space/power, grounding connection, and various environmental factors. Since each location has different needs, the Frontier engineer will provide the LCON a Site Survey Form.
The NC Code on the Ethernet Order identifies the EVC configuration (Point-to-Point EVC or Multipoint-to-multipoint/ELAN EVC). The NCI Code on the Ethernet Order identifies if the service is Tagged/VLAN or Untagged/Port.
The Network Channel (NC) Code identifies the speed, full-rate, rate-adjustable, and tagged or untagged status of a UNI circuit. The Network Channel Interface (NCI) Code identifies the connection at the Primary location and type of hand-off (electrical or optical). The Secondary Network Channel Interface (SECNCI) Code identifies the connection at the Seconday location and type of hand-off (electrical or optical).
CIDR is Classless Inter-Domain Routing. This is the method for allocating iP addresses and IP routing. Frontier will use the last positions of the IP address field on the SES form to determine the CIDR requested. The CIDR value and TOS value populated will determine the IP Justification usage.
Frontier engineers will use the information populated in the LCON, ACTEL, and LCON_EMAIL to schedule a site visit (if necessary).
  • LCON will be contacted (by Email/Phone) to schedule the site survey.
  • LCON must be able to meet at customer premise.
  • LCON must be knowledgeable about the requested service.
  • LCON must be able to provide Building Owner information.
  • LCON will sign the Site Survey form.
  • LCON is responsible for sharing the site survey information (as necessary).
  • LCON will get a copy of the Site Survey Form.
  • LCON is responsible for communicating when site is ready.
The type of hand-off that is delivered to the customer to plug into their equipment - either optical or electrical.
Mode of Transport is how the service will be delivered to the customer premise via copper or fiber.
MSFS (Maximum Service Frame Size) field indicates the Maximum Service Frame Size (in bytes) allowed at the UNI/ENNI. We use this field to identify Mode of Transport requested over copper or fiber.
  • If MSFS=blank, then default value of 1600 (copper/fiber mode of transport at the discretion of Frontier)
  • If MSFS=1600, then full copper route.
  • If MSFS=9000, then full fiber route.
The standard size MTU (Maximum Transmission Unit) for ethernet is 1500 bytes which does not include the ethernet header of 18 or 20 bytes.
Frontier’s Regional Carrier Ethernet External Network to Network Interface (commonly referred to as ENNI’s) will expand the ability to cross connect with Frontier within a Core POP location. Frontier will send the customer a Frontier Letter of Authorization/ Connecting Facility Assignment (LOA/CFA) for the locations provided in the job aid.
Switched Ethernet is composed of piece parts that are ordered independently and then tied together. The components are based on MEF Forum Switched Ethernet Service specifications. External Network to Network Interfaces (ENNIs) are physical connections from a Customer premise (CPE) to the RADNID installed at the Customer Premise. Then a Customer Network Link (CNL) takes the circuit from the RADNID to Frontier’s first point of switching/routing. Ethernet Virtual Connections (EVCs) connect the UNIs and ENNIs with dedicated virtual channels.
If EIA is rate-adjustable, then two orders will need to be submitted - one for the EVC and one for the UNI. If EIA is fullrate, then submit one order for the EVC.

To determine if EIA is rate-adjustable or fullrate, use this simple guide.
Service Speed = First two positions of NC
  • 10 Mbps Full Rate = KD
  • 10 Mbps Rate Adjustable = KP
  • 100 Mbps Full Rate = KE
  • 100 Mbps Rate Adjustable = KQ
  • 1 Gbps Full Rate = KF
  • 1 Gbps Rate Adjustable = KR
  • 10 Gbps Full Rate = KG
  • 10 Gbps Rate Adjustable = KS
If E-path is rate-adjustable, then submit two orders - one for the EVC and one for the UNI. If EIA is fullrate, then submit one order for the EVC.

To determine if EIA is rate-adjustable or fullrate, use this simple guide.
Service Speed = First two positions of NC
  • 10 Mbps Full Rate = KD
  • 10 Mbps Rate Adjustable = KP
  • 100 Mbps Full Rate = KE
  • 100 Mbps Rate Adjustable = KQ
  • 1 Gbps Full Rate = KF
  • 1 Gbps Rate Adjustable = KR
  • 10 Gbps Full Rate = KG
  • 10 Gbps Rate Adjustable = KS
Two orders are needed for the disconnection of EIA service: One to either repoint or disconnect the associated EVC and another to disconnect the UNI.
Two orders are needed for the disconnection of E-Path service: One to either repoint or disconnect the associated EVC and another to disconnect the UNI.
Frontier utilizes the TOS field on the EVC form to identify if the EIA IPs will be configured as WAN LAN or FLAT LAN. The TOS field on the EVC form will now require positions 1 through 6 to be populated with either '000000’ for WAN LAN or ‘111111’ for FLAT LAN on LREF 1. 
Carrier Ethernet services come in many speeds ranging from 5Mb to 100G.
Issue a New MOVE ASR (ACT M) with the SR field populated and DIVCKT Field with existing circuit. ASR Remarks will need state that a Diversity is being requested.

Special Routing (SR) Notes:
  • BNN – Diversity at the PRILOC (Ex: NID)
  • N2N – IOF Diversity (Ex: Ethernet Switch)
  • NNB – Diversity at the SECLOC (Ex: Building Entrance)
  • B2B – Dedicated NID
Diverse Circuit (DIVCKT) Notes
1. If the Diverse Circuit is known, place the UNI Circuit in the DIVCKT field. If unknown or unsure, contact [email protected]
2. If Dedicated NID is being requested, populated ‘NEW NID” Note: Either the DIVCKT or DIVPON can be populated, per ASOG Guidelines
Issue a New Stand Alone UNI ASR with the SR field populated and DIVCKT Field with existing circuit.

Special Routing (SR) Notes:
  • BNN – Diversity at the PRILOC (Ex: NID)
  • N2N – IOF Diversity (Ex: Ethernet Switch)
  • NNB – Diversity at the SECLOC (Ex: Building Entrance)
  • B2B – Dedicated NID
Diverse Circuit (DIVCKT) Notes:
1. If the Diverse Circuit is known, place the UNI Circuit in the DIVCKT field. If unknown or unsure, contact [email protected]
2. If Dedicated NID is being requested, populated ‘NEW NID” Note: Either the DIVCKT or DIVPON can be populated, per ASOG Guidelines
1. Issue a Combo ASR (UNI/EVC). Populate the SR field (see below) and populate DIVPON of the PON that will be issued in step 2.

2. Issue a second Combo ASR (UNI/EVC), populate the SR field, same values as in step 1 with DIVPON of 1st Combo ASR.

Special Routing (SR) Notes:
  • BNN – Diversity at the PRILOC (Ex: NID)
  • N2N – IOF Diversity (Ex: Ethernet Switch)
  • NNB – Diversity at the SECLOC (Ex: Building Entrance)
  • B2B – Dedicated NID
Diverse PON (DIVPON) Notes
If the Diverse PON is known and ASR is not completed, place PON in the DIVPON field. Note: Either the DIVCKT or DIVPON can be populated, per ASOG Guidelines
  • NNIs (REQTYP=SD) cannot be ordered on a COMBO order
  • EVC NC code of VLM- cannot be ordered on a COMBO order (ELAN/Multipoint not allowed)
  • Point to Point (SPEC = EPATHPP) cannot be ordered on a COMBO order
In the Confirmation Notice in VFO for circuit to be used for RUID 02:
  • Locate UREF 02 RUID in ECI NAME field, associated ECI VALUE field contains Frontier’s assigned CLFI ID to be used for the RUID field.
  • Locate UREF 02 EVCSP in ECI NAME field, associated ECI VALUE field contains EVCSP value for EVCSP field.
Populate 'NEW' in RUID field.
Populate 'NEWINNICLLI' in EVCSP field.
In the Confirmation Notice in VFO for circuit to be used for RUID 02:
  • ECCKT field contains Frontier’s assigned UNI Circuit ID to be used for the RUID field
  • ESP field contains Frontier’s Ethernet Switch to be used for the EVCSP field
In the Confirmation Notice in VFO for circuit to be used for RUID 02:
  • ECCKT field contains Frontier’s assigned UNI Circuit ID to be used for the RUID field
  • ESP field contains Frontier’s Ethernet Switch to be used for the EVCSP field
Carrier Ethernet service is a large bandwidth connection providing high-speed Internet or data service delivered over fiber optic lines. Carrier Ethernet services are used in telecommunications, wholesale Internet access, or wholesale ISP services to provide the bandwidth capacity needed for customer applications including email, file sharing, web hosting, data backup, video, VOIP, or VPN access.
Please refer to the Ethernet Site Ready Guide.
To understand the information provided on the Ethernet Standard Site Survey Form, please refer to the Ethernet Standard Site Survey Form Overview.
Wholesale Ethernet orders must be submitted via the Virtual Front Office (VFO) or an approved bonded method. Please visit the Get Connected for Access Services page for more information.
Frontier provides several Ethernet order examples to assist customers with submitting Ethernet orders. Please visit the Ethernet Order Samples page.
Customers ordering Wireline Switched Ethernet (Layer 2 TIER PNUM) services with a PNUM (Contract or Program Number) that begins with EIAV or EPAV may use the Decoder Tool available. For all other please visit the Ethernet NC/NCI/SECNCI Job Aids page.
Customers ordering Ethernet (Layer 2 TIER PNUM) services with a PNUM (Contract or Program Number) that begins with EIAV or EPAV may use the Decoder Tool available. For all other please visit the Ethernet NC/NCI/SECNCI Job Aids page.
Customers ordering Wireline Switched Ethernet (Layer 2 TIER PNUM) services with a PNUM (Contract or Program Number) that begins with EIAV or EPAV may use the Decoder Tool available. For all other please visit the Ethernet NC/NCI/SECNCI Job Aids page.
Customers ordering Wireline Switched Ethernet (Layer 2 TIER PNUM) services with a PNUM (Contract or Program Number) that begins with EIAV or EPAV may use the Decoder Tool available. For all other please visit the Ethernet NC/NCI/SECNCI Job Aids page.
Customers ordering Wireline Switched Ethernet (Layer 2 TIER PNUM) services with a PNUM (Contract or Program Number) that begins with EIAV or EPAV may use the Decoder Tool available. For all other please visit the Ethernet NC/NCI/SECNCI Job Aids page.
Customers ordering Wireline Switched Ethernet (Layer 2 TIER PNUM) services with a PNUM (Contract or Program Number) that begins with EIAV or EPAV may use the Decoder Tool available. For all other please visit the Ethernet NC/NCI/SECNCI Job Aids page.
Customers ordering Wireline Switched Ethernet (Layer 2 TIER PNUM) services with a PNUM (Contract or Program Number) that begins with EIAV or EPAV may use the Decoder Tool available. For all other please visit the Ethernet NC/NCI/SECNCI Job Aids page.
Customers ordering Ethernet (Layer 2 TIER PNUM) services with a PNUM (Contract or Program Number) that begins with EIAV or EPAV may use the Decoder Tool available. For all other please visit the Ethernet NC/NCI/SECNCI Job Aids page.
Customers ordering Ethernet (Layer 2 TIER PNUM) services with a PNUM (Contract or Program Number) that begins with EIAV or EPAV may use the Decoder Tool available. For all other please visit the Ethernet NC/NCI/SECNCI Job Aids page.
Customers ordering Wireline Switched Ethernet (Layer 2 TIER PNUM) services with a PNUM (Contract or Program Number) that begins with EIAV or EPAV may use the Decoder Tool available. For all other please visit the Ethernet NC/NCI/SECNCI Job Aids page.
Customers ordering Wireline Switched Ethernet (Layer 2 TIER PNUM) services with a PNUM (Contract or Program Number) that begins with EIAV or EPAV may use the Decoder Tool available. For all other please visit the Ethernet NC/NCI/SECNCI Job Aids page.
Customers ordering Wireline Switched Ethernet (Layer 2 TIER PNUM) services with a PNUM (Contract or Program Number) that begins with EIAV or EPAV may use the Decoder Tool available. For all other please visit the Ethernet NC/NCI/SECNCI Job Aids page.
Customers ordering Ethernet (Layer 2 TIER PNUM) services with a PNUM (Contract or Program Number) that begins with EIAV or EPAV may use the Decoder Tool available. For all other please visit the Ethernet NC/NCI/SECNCI Job Aids page.
Customers ordering Wireline Switched Ethernet (Layer 2 TIER PNUM) services with a PNUM (Contract or Program Number) that begins with EIAV or EPAV may use the Decoder Tool available. For all other please visit the Ethernet NC/NCI/SECNCI Job Aids page.
Customers ordering Ethernet (Layer 2 TIER PNUM) services with a PNUM (Contract or Program Number) that begins with EIAV or EPAV may use the Decoder Tool available. For all other please visit the Ethernet NC/NCI/SECNCI Job Aids page.
Customers ordering Wireline Switched Ethernet (Layer 2 TIER PNUM) services with a PNUM (Contract or Program Number) that begins with EIAV or EPAV may use the Decoder Tool available. For all other please visit the Ethernet NC/NCI/SECNCI Job Aids page.
Customers ordering Wireline Switched Ethernet (Layer 2 TIER PNUM) services with a PNUM (Contract or Program Number) that begins with EIAV or EPAV may use the Decoder Tool available. For all other please visit the Ethernet NC/NCI/SECNCI Job Aids page.
Customers ordering Wireline Switched Ethernet (Layer 2 TIER PNUM) services with a PNUM (Contract or Program Number) that begins with EIAV or EPAV may use the Decoder Tool available. For all other please visit the Ethernet NC/NCI/SECNCI Job Aids page.
Please refer to the Ethernet Project Management Contact and Post-FOC Escalation List available from the Access Services Contacts page.
Yes. Frontier has partnered with two companies, MasterStream and Connectbase, to allow our customers the convenience of obtaining their own specific pricing for both EPATH and EIA Ethernet products.

With MasterStream we’ve implemented the Frontier-MasterStream Portal which allows customers to request instant quotes for Ethernet and Broadband services. For information about the Frontier-MasterStream Portal, please visit the MasterStream page.

With Connectbase (formally Connect2Fiber), we’ve added our network routes, serviceable buildings, and pricing when requested. For information about the options with Connectbase, please visit the Connectbase page.
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ASR Ordering Codes

For a full list of Frontier SPECs, please refer to the job aid.
The SPEC (Service and Product Enhancement Code) field on the Access Service Request (ASR) identifies a specific product or service offering. Frontier uses this code to validate entries on the ASR based on criteria for the product or service being requested.
Ethernet Internet Access (EIA) services being ordered under an effective Tier Rate Structure Contract (EIA PNUM Position 4 = V) should have one of the following Variable Term Agreement (VTA) values populated on the ASR order:
  • Month to Month VTA Value = MTM
  • 1 Year VTA Value = 12
  • 2 Year VTA Value = 24
  • 3 Year VTA Value = 36
  • 5 Year VTA Value = 60
Ethernet Internet Access (EIA) services being ordered without an effective Tier Rate Structure Contract (EIA PNUM Position 4 does not = V) should have one of the following Variable Term Agreement (VTA) values populated on the ASR order:
  • 1 Year VTA Value = 12
  • 2 Year VTA Value = 24
  • 3 Year VTA Value = 36
  • 5 Year VTA Value = 60
E-Path services being ordered under an effective Tier Rate Structure Contract (E-Path PNUM Position 4 = V) should have one of the following Variable Term Agreement (VTA) values populated on the ASR order:
  • Month to Month VTA Value = MTM
  • 1 Year VTA Value = 12
  • 2 Year VTA Value = 24
  • 3 Year VTA Value = 36
  • 5 Year VTA Value = 60
E-Path services being ordered without an effective Tier Rate Structure Contract (E-Path PNUM Position 4 does not = V) should have one of the following Variable Term Agreement (VTA) values populated on the ASR order:
  • 1 Year VTA Value = 12
  • 2 Year VTA Value = 24
  • 3 Year VTA Value = 36
  • 5 Year VTA Value = 60
The SPEC (Service and Product Enhancement Code) field on the Access Service Request (ASR) is utilized for various products in the Frontier footprint.
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ASR Samples

Please refer to the CFA Roll - Hot Cuts ASR Sample.
Please refer to the Dark Fiber (UNE) ASR Example.
Please refer to the DEMARC Moves ASR Sample.
Please refer to the DS0 - ACT D ASR Sample.
Please refer to the DS0/DS1/DS3 – ACT R ASR Sample.
Please refer to the DS1/DS3 - ACT D ASR Sample.
Please refer to the DS0 - ACT N ASR Sample.
Please refer to the DS1/DS3 - ACT N ASR Sample.
Please refer to the Optical Hubbing Service ASR Sample.
Please refer to the SONET-PLS OC3 End User ASR Sample.
Please refer to the SONET-PLS OC3 ASR Sample.
Please refer to the Repoint Process ASR Sample.
Please refer to the Stand Alone UNI ACT C ASR Sample.
Please refer to the Translations Only ASR Sample.
Please refer to the Wireless - Augment ASR Sample.
Please refer to the Wireless - Disconnect ASR Sample.
Please refer to the Wireless - Install ASR Sample.
Please refer to the Wireless E911 - Install ASR Sample.
Please refer to the Wireless TQ ASR Sample.
Please refer to the Add TSP - ACT C ASR Sample.
Please refer to the All Layer 2 - Ethernet Bandwidth Upgrades order sample available from the Ethernet Order Samples page.
Please refer to the All Layer 2 - DEMARC Moves order sample available from the Ethernet Order Samples page.
Yes. Please visit the Ethernet, Special Access or Switched Access Order Samples page for the lists of available ASR Order Samples.
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ASR VFO Pre-Order

Virtual Front Office Access Module

From the Access Module in VFO, hover mouse over the PREORDER tab and select 'New'. The PreOrder Initiation Screen will appear. The Message ID will auto-populate, select Receiver Code (ICSC) and service type LOCATION_INQUIRY_SWITCHED_ETHERNET_ONLY. Select Initiate.

Upon initiation of the Location Inquiry Switched Ethernet pre-order, a disclaimer box will be presented. Customer must accept Terms of Use prior to utilizing the Location Inquiry Switched Ethernet pre-order transaction. Accept by selecting the ‘OK’ button.
1. Login to VFO and select the Access module. The Order List page opens.
2. Execute the PreOrder/New menu command. The PreOrder Initiation window opens.
3. The Message ID will be automatically populated with an incremented entry. The Message ID value that was auto-populated can be manually changed.
4. Select a Receiver Code. (ICSC by Frontier property)
5. Select the Service Type from the dropdown menu.
6. Click Initiate. This opens the PreOrder Request window.
Once Terms of Use are accepted, the Customer Information Screen will appear. Enter Location Information Latitude-Longitude (preferred method) or Address (Use only when Latitude-Longitude are not available).

If Latitude-Longitude was entered on the Customer information screen, Google Map will appear showing a Red Teardrop Marker for the location. Right-click on the Red Teardrop Marker to validate location. Once location is validated, the Teardrop Marker will turn green. Click Submit.

If Address was entered for location, the Select Address window will appear with the closest match to the address entered. Select ‘Next’ button to continue with address found.
CFA Inquiry
Location Inquiry
Location Inquiry Switched Ethernet Only
Populate the fields with the relevant search criteria and submit. Note: Yellow highlighted fields require data to be input in order to proceed to the next step.
Yes. Frontier pre-order transactions, including the Address/Location Validation which will provide details if the address is a valid Frontier service address, are available via GUI or E-Bonded options. For more information please visit the Get Connected page.
Yes. Frontier pre-order transactions, including the Address/Location Validation which will provide details if the address is a valid Frontier service address, are available via GUI or E-Bonded options. For more information please visit the Get Connected page.
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ASR VFO Order

Virtual Front Office Access Module

To initiate an ASR order, please follow the below steps:
  • 1. Login to VFO and select the Access module.
  • 2. Execute the Order / New menu command. This opens the Order Initiation page.
  • 3. The Order Number field will be automatically populated with an incremented entry. However, please note that the value can be changed manually.
  • 4. Enter either the first characters of the Receiver Code or the full code and a filtered dropdown menu will appear allowing you to select the required code. The name of the Receiver Code will appear to the right of the Receiver Code field with a list of the service center's guideline versions populated in the dropdown.
  • 5. The guideline version is automatically populated by the system based on the Receiver Code picked by the user.
  • 6. Select Firm Order from the Type of Request dropdown.
  • 7. Select a Service which will generate a list of activities available for the service type.
  • 8. Select an Activity.
  • 9. Optionally, select a Template.
  • 10. Click Initiate which will open a new Order form.
VFO allows you to save a copy of a selected or current Access Order under a different PON. You can execute the Save As command from the Order List page or from within an existing Access Order.
PLEASE NOTE: If you are doing a Save As from the Order List page, you must first click the radio button of the order you want to copy.
  • If performing the action from the Work List, use the "Order - Save As Order" menu command. If performing it from within the order itself, use the "Order - Action - Save As Order" menu command. This will open the "Save As New Order" window for you.
  • Enter a new, unique PON.
  • Optionally, select a new Receiver Code and change the activity.
  • Click Save.
There are two options:

1. Revert to Last Submitted - If you modify an Access Order after you successfully submitted it (i.e., started a Supplement request), you can back out the changes to the VER and SUP fields and return to the previously submitted status of the Access Order by executing the "Order - Revert - Revert to Last Submitted" command. This command restores the previously submitted version of the Request even if you executed the Save command to save those changes. This function is only available before the Supplement is submitted.

2. Revert to Last Saved - If you are entering values into the fields of an Access Order and decide to return to the previously saved version of the Access Order, execute the "Order - Revert - Revert to Last Saved" menu command. PLEASE NOTE: This will take you back to the data that was saved before the current saved data. So, after you save the data, you can use this command to revert to the way the order was before you made changes and hit "save" a second time. If the ASR.ADMIN.RPON field is populated in the version that is being supp’ed and was reverted, a new pop-up window is displayed with the following alert: “The PON you reverted to/are supplementing has an RPON associated with it”.
The VFO Search functionality allows you to search all Access Orders for the occurrence of specific values. You can extend your search by using the wildcard (percent sign) character. If you'd like to find a specific Access Order, please use the following procedure:
  • On the Order List page, execute the Order-Search menu command. This opens the Search dialog, as shown below.
  • Select the criterion from the Search On list.
  • Enter the value you wish to search for in the Search For field. (This field is not case sensitive.)
  • Click Search.
Yellow highlighted fields require data to be input in order to proceed to the next step.

1. You can validate the address without leaving the order by populating the address field and clicking the Validate link next to the section header. The response for the Address Validation can be any of the following:
  • Exact Match: Will be displayed if the values entered in the section have an exact match.
  • Near Match: For all ASR Location inquiry responses, will be displayed if the values entered in the section have one or more near matches. Users can select one of the addresses by clicking the Use Address button which will pre-populate the ASR order address fields.
  • No Match: Will be displayed if the values entered in the section has no match.
2. You can also validate the CFA by clicking the Validate link next to the CFA field name after populating that field.

3. Browse through each of the remaining forms to ensure all required fields are populated. NOTE: Click the Save icon in the upper-right corner of the page if you intend to validate the order at a later time.

4. Click the Submit icon.
Use the following steps to supplement an order:

1. Select an order from the Order List by clicking the PON.

2. Hover over the Order menu and select the Supplement option. Alternately you can click the number in the upper right-hand corner that corresponds with the Supplement you wish to perform. Please note: When other changes are being made, you can select icon 3/4 and the system will select Sup Type 3 or 4 based on the status of the order.

3. If the order has an alphanumeric or alpha version, a window will appear for the user to enter an incremented version and then click Change.

4. If you perform a Cancel Supplement you will be asked to confirm the action.

5. If you perform a New Desired Due Date Supplement a calendar image will pop up.

6. Click the Calendar icon to the right of the DDD field to select available dates for the new DDD.

7. Click Change to apply the changed DDD to the order.

8. If you perform a Supplement Others and do a change before FOC or a change after FOC, the order window will display the current order and allow you to change the fields.

9. Click within the Remarks field and explain the purpose of the Supplement order.

10. Click Submit.
Once an initial version of a Transport EVC or an End User EVC (i.e., combo) ASR is submitted to the TP, VFO users will be able to convert them to UNI/NNI service types via supplement functionality. This can be done by doing a SUP 3 or 4 on version 2 of the order and selecting “Convert to UNI/NNI Service type” option. Please Note: This option will not be displayed while doing a DDD change or cancelling the order.

After the conversion the service type of an End User EVC ASR will change to EUSA 2 Point. Likewise, the service type of a Transport EVC ASR will change to SA 2 Point after conversion. No other service type changes will be allowed via the supplement functionality. Users will need to do a cancel/reissue for other service type changes. By selecting the above option, ASR.EVCI field is disabled and will be auto populated by VFO based on the service type selected by the User as follows:
  • If SERVICETYPE IS: Transport EVC, THEN ASR:EVCI IS: B
  • If SERVICETYPE IS: End User EVC, THEN ASR:EVCI IS: B
  • If SERVICETYPE IS: Standalone EVC, THEN ASR:EVCI IS: A
  • If SERVICETYPE IS: All other ServiceTypes, THEN ASR:EVCI IS: blank
Use the following procedure to update the General Info tab:
  • Click the PON to open the ASR.
  • Execute the Order-Edit-Update Custom Form command.
  • In the Completion Date box, click the Calendar icon.
  • Select the new Completion Date and click Change.
The Filter function allows you to limit the selection of orders displayed in the Order List. You can save the filter settings and apply them to future sessions. Your Order List filter settings will open as part of the login process.
Use the following procedure to filter the Access Order List:
  • At the Order List page, click the Filter icon.
  • This opens the Order List Filter window.
  • Select the items you want displayed on your Order List, or check the Exclude box, which allows you to display all items except the items you have checked.
  • By clicking the checkbox next to the header of a subsection, you will select all the statuses within it.
  • Some of the available filter options may be minimized into their headers. By clicking the blue downward arrow you can open these sections up. To minimize them, simply click the upward facing arrow.
  • Click OK. The Order List results will only contain the items matching your selections.
NOTE: Click the Clear button on the Order List Filter window to erase all previous selections. Make your selection and click OK to return to the list and view the new filter results. The filter selections remain the same from log-on to log-off until changed.
1. Log into the Access module and VFO will open on the Order List page.

2. Click the History icon (the icon that looks like an open book). Clicking the history icon will open the Order History page where you can view and print the history of the selected Access Order. Alternately, you can use the Order / View History menu functionality (after selecting the order with the radio button) to open the Order History page.
PLEASE NOTE: If the History is opened from within an Order, you will see a return to order icon - this icon will allow you to return to the previous window.

3. Click View XML to show the XML - the XML is sent to Exchange Path after the user clicks Validate and/or Submit.

4. Click the Download XML icon to download the Request XML and all the associated response XMLs into a single zip file. The zip file name will be PON_Version.zip.
You can view the most recent order status by clicking the link in the "Status" column that corresponds to the order you would like to view.
VFO allows you to view an order's errors. Violated rules will be displayed in the Error Code List in a pop-up browser. To view the errors, please open the Access Order and execute the Order / View / View Error List menu command. This same command can be used to view the errors from Frontier. TP Errored and Rejected statuses will generate an Error List of the fields Frontier rejected or required. Some of these errors will link to field when clicked while others will need to be navigated to manually - this behavior is dependent on how the field is returned by Frontier. The order will need to be supplemented before the errors can be corrected.
Accepted - Access Provider (Frontier) has returned a positive acknowledgement. Exchange Path has updated the status, stored the message in the Exchange Path Database and sent a notification message to VFO.
User Action: Wait for the FOC

Cancel Rejected - Frontier has returned a negative rejection acknowledgment for a cancellation.
User Action: View the Reject Reason and take the recommended action.

Clarification - Frontier has returned a Clarification message via the communications gateway. The Exchange Path has updated the status, stored the message in the Exchange Path Database and sent a Clarification notification message to VFO.
User Action: Review the Clarification message and take the recommended action.

Errored - The ASR Order has failed the Exchange Path Validation process; Exchange Path has updated the Request Status, stored the ASR, and sent an Error Notification to VFO.
User Action: Correct the Rule Error and Validate the Order again.

Jeopardy - Indicates there is a situation(s) that may jeopardize critical dates of the ASR Order.
User Action: Review the Response and take the recommended action.

Jeopardy with Errors - Indicates that there is a situation(s) that may jeopardize critical dates of the ASR Order and there is an error(s) with the request.
User Action: Review the Response and take the recommended action.

Pending Validation - An initial request or a change to a request, (other than a Cancel) has been created, but the request has not been sent to the Exchange Path for validation or submission to Frontier. After selecting "Submit" or "Validate" the resulting response from Exchange Path will be either Validated or Errored.
User Action: Complete and Submit the order.

Rejected - Frontier has returned a negative (rejection) acknowledgment. Exchange Path has updated the status, stored the message in the Exchange Path Database, and sent a notification message to VFO.
User Action: Review the Response and take the recommended action.

TP Cancelled - The provider has cancelled the customers ASR Order due to not receiving a response to the Clarification/Notification Request.
User Action: If the order is still needed, please create a new request.

TP Errored - Frontier has returned one or more error messages for the ASR Order. Exchange Path has updated the status, stored the message in the Exchange Path Database, and sent a notification message to VFO.
User Action: Review the Response and proceed with the recommended action.

Validated - Exchange Path returns a validation successful message.
User Action: Proceed with submitting the order
Cancel Accepted - Frontier has returned a positive acknowledgement of canceling an ASR. Exchange Path has updated the status, stored the message in The Exchange Path Database and sent a notification message to VFO.

Cancel sent - a Cancel Request has been sent to the receiver/Frontier.

Cancel Submitted - a Cancel Request has been sent to Exchange Path for validation and subsequent processing.

Cancel Tracked - The Tracking Only Order has been cancelled.

Clarification Cleared - Frontier has returned a Clarification Cleared message for the Access Order and Exchange Path has sent a notification message to VFO to update the status.

Clarification Remarks - Frontier has returned a Clarification Remarks message (which is purely informational) for the Access Order and Exchange Path has sent a notification message to VFO to update the status.

Completed - The VFO user has manually updated the ASR status to Completed or a Frontier has sent a Completed Clarification message. This message is optional and not all Frontiers support This notification.

Confirmed - Frontier has returned a Confirmation message for The ASR. Exchange Path has updated the status, stored The message in The Exchange Path Database and sent a notification message to VFO.

DLR/Design - Frontier has returned a Design Layout Request (DLR) for The ASR, Exchange Path has updated The status, stored the message in The Exchange Path Database and sent a notification message to VFO.

Resent - The VFO user has requested that another copy of the last submitted version be sent to Frontier.

Sent - Exchange Path has sent the request to Frontier, updated the status, and sent a notification message to VFO.

Submitted - This message indicates that an initial request or a change to a request has been sent to Exchange Path for validation and subsequent processing. This does not apply to a Cancel Request.

Supplement Received - This status appears when the customer has sent a Supplement to the previously received Service Request.

Tracked - The Order was initiated as a Tracking Only Request and will not be transmitted to Frontier. This option is used when the Order was sent outside of The VFO system, however, the progress of the Order will be manually Tracked in VFO.

Voided - The VFO user has placed the ASR in Voided status to indicate that the ASR should not be transmitted to Frontier.
Canceling an Access Order does not delete it from the VFO database or affect any Supplements - a Cancel Order is treated as a Supplement to the original Access Order.
If VFO does not find a Firm Order Confirmation on the PON that is being supplemented, the error message “Supplements to change the due date are only valid for requests which have a firm order confirmation” will appear and users will be prevented from submitting the SUP 2.
If an Access Order has an associated RPON field populated, then an icon ‘R’ will be displayed in the Order list. If there is more than one version for a PON, the RPON icon will be displayed if the latest version has the RPON field populated.
The VFO Access Four-Step Ordering Process give you the option of sending the Access Order as an Inquiry before you send it as a Firm Order.
To perform a Four Step Order, please use the following steps:
  • Begin creating a new Access order as usual.
  • Select Service Inquiry (Manual-Mechanized) or Service Inquiry (Follow-up to Verbal) from the Type of Request dropdown. This will drive the second character of the REQTYP. (A = Manual-Mechanized, G = Access Service Request follow up to verbal)
  • Submit the order.
  • Once you receive a response from Frontier, click the PON link of that Response.
  • In the resulting pop-up window, use the Order-Action-Convert to Firm Order menu functionality. This drives the second character of the REQTYP. C = Manual-Mechanized, J = Access Service Request follow up to verbal
  • Make any changes necessary and submit the new Firm Order.
Please note: You can still execute the Save, Submit, and Validate functions through the Order menu.
Templates use common data values to pre-populate orders, which reduces or eliminates redundant data entry and errors. VFO lets you tailor your own templates for every type of Service Request, as well as gives you the ability to modify, update, or delete an existing template from VFO.
You may find that there is an icon in front of some of the tickets to indicate different work states. The following are what these icons represent:
  • Clock - The order is in a “pending” state. A pending state exists when an order has not been updated by Frontier within the Service Level Agreement (SLA) timeframe. The work state will change as soon as Frontier updates the status of the order. This icon also appears when the order is pending a Firm Order Confirmation, Design Layout Report or Completion Notification from Frontier.
  • Flame - The order has been rejected by Frontier for something other than a business rules violation.
  • Green Check Mark - The order has been completed by Frontier.
  • Red Bell - The order has Business Rules Violations. These violations were detected in Exchange Path and the order was stopped before it reached Frontier.
  • Red Hand - The order has been canceled by the user or by Frontier.
  • White Check on a Green Folder - The order has been confirmed. This means that Frontier has accepted the order and is in the process of fulfilling the request.
  • Red Exclamation Mark - The order is in jeopardy. This could be due to any number of reasons, from a delay in processing to a lack of resources.
The following icons are not related to status changes but rather, they allow the user to determine key information about an order via the icon:
  • Train Tracks - The order was placed outside the VFO system and the order within VFO is only being used for tracking purposes.
  • United States Map - This is a Multi-EC order, which means that the order has been placed through multiple Inter-Exchange Carriers.
  • Red R- This is indicating that the order has a related purchase order.
The General Info form was created to provide companies with a form to enter information that is for internal use only. Please check with your company to see which fields your company wants you to use. The information on this form is not sent to the Receiver of the Access request.
VFO allows the user to supplement information to an order that has already been submitted. These supplements, as well as the numbers used to identify them, are as follows:
  • 1-Cancel,
  • 2-New Desired Due Date,
  • 3/4-Other (Change After/Before FOC)
The Cancel Order function is enabled for the following statuses: Accepted, Clarification, Confirmed, Errored, TP Errored, or Validated.

The Cancel Order is disabled when the Access Order was never submitted or the Access Response status is:
  • Cancel Accepted,
  • Cancel Rejected,
  • Cancel Sent, or
  • Cancel Submitted.
In order to supplement a service request, it must have a status of Sent or any response other than Complete from the provider.
SA-2 Point
SA-2 Point
Ring Service
SA-2 Point
Standalone EVC
RPON a New and Disconnect both Using End User Switched Ethernet EVC
Standalone EVC
Standalone EVC
Standalone EVC
Standalone EVC
RPON a New and Disconnect both Using End User Switched Ethernet EVC
Standalone EVC
End User Switched Ethernet
End User Switched Ethernet
End User Switched Ethernet
End User Switched Ethernet
End User Switched Ethernet EVC
Transport Switched Ethernet
Transport Switched Ethernet
Transport Switched Ethernet
Transport Switched Ethernet
Standalone EVC
Standalone EVC
End User Switched Ethernet
End User Switched Ethernet
Standalone EVC
Use COMBO Process - End User Switched Ethernet EVC
End User Switched Ethernet
End User Switched Ethernet
Use COMBO Process - End User Switched Ethernet EVC
Local Trunking Service
Local Trunking Service
Feature Group D
Local Trunking Service
Local Trunking Service
End User Switched Ethernet EVC
SA-2 Point
SA-2 Point
EUSA-2 Point
SA-2 Point
SA-2 Point
EUSA-2 Point
SA-2 Point
EUSA-2 Point
EUSA-2 Point
EUSA-2 Point
SA-2 Point
Feature Group D
Feature Group D
Feature Group D
Feature Group D
* Use Service Type of Specific Product (ACT = C)
SA-2 Point
Feature Group D
Feature Group D
Feature Group D
Feature Group D
Feature Group D
Please visit the Ethernet, Special Access or Switched Access Ordering page for service specific information.
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All Access Ordering

Demarc information is provided on the ASR completion notice. To view completion notice, go to the ASR History and locate status COMPLETED and click on PON hyperlink. In the REMARKS section, Demarc information will be provided.
Equipment information is provided on the ASR Design Layout Record (DLR) Completion notice in VFO. To view design completion notice, go to the ASR History and locate status DESIGN and click on PON hyperlink. In the NOTES section, equipment information will be provided. PLEASE NOTE: The DLR is available by request on the initial PON with the RTR field populated with 'S'.
Port information is provided on the ASR Design Layout Record (DLR) Completion notice in VFO. To view the DLR completion notice, go to the ASR History and locate status DESIGN and click on the PON hyperlink. Port information will be provided in the NOTES section. PLEASE NOTE: The DLR is available by request on the initial PON with the RTR field populated with 'S'.
NID (Network Interface Device) swaps may be needed due to:
  • More ports needed to support a new Ethernet circuit at the customer site.
  • A Customer Network Link (CNL) changing from Copper to Fiber (Mode of Transport, not handoff) because of an upgrade.
  • NID not being compatible with another NID in the network

Service upgrades are when the customer is changing the speed of a circuit to a higher speed, and the first two positions of the Network Channel (NC) code change. Disconnect and New Connect Access Service Requests (ASRs) must be submitted.

To avoid Early Termination charges, the TLE field on the Disconnect ASR must be populated with “R”, and the RORD field on the Disconnect ASR must be populated with the New Connect Purchase Order Number (PON).

For information on obtaining a project manager assignment and project ID, please refer to the Project Management Guidelines.

Service upgrades are when the customer is changing the speed of a circuit to a higher speed, and the first two positions of the Network Channel (NC) code change. Disconnect and New Connect Access Service Requests (ASRs) must be submitted.

To avoid Early Termination charges, the RPON field on the Disconnect ASR must be populated with the New Connect Purchase Order Number (PON) and the RPON field on the New Connect ASR must be populated with the Disconnect Purchase Order Number (PON).

For information on obtaining a project manager assignment and project ID, please refer to the Project Management Guidelines available from the Access References Library.
ASR custom business rule documents are available from the Ethernet, Special Access and Switched Access Ordering pages.
Please refer to the Standard Provisioning Intervals reference available in the Access Reference Library.
For correct NC, NCI and SECNCI codes to populate on ASR orders, please refer to the Special Access or Switched Access NC-NCI-SECNCI Job Aids.
To assist customers with populating the correct SPEC code on ASR orders, Frontier has published the SPEC Code Job Aid available from the Access Reference Library. Some SPEC codes, in particular our Ethernet SPEC Codes, are also available on the NC/NCI job aids available on the Ethernet NC-NCI-SECNCI Job Aids page.
For correct interval population, please utilize the Standard Provisioning Intervals reference available from the Access Reference Library.
Please refer to the Frontier Hot Cut Pretest Contacts list available from the Access Services Contacts page.
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ASR Meetpoint

Meet Point orders require the Multi-EC form in VFO and some other fields to be populated. When Frontier is the controlling carrier, the process is similar to other orders. However, when Frontier is not the controlling carrier, there are differences in the ordering process and viewing the responses in VFO. It is important to make sure the correct ICSC for the controlling and supporting carriers appear in the correct positions in the order. The information below outlines the ordering process and the response viewing process. For more information please refer to the Meet Point job aid.
A meet point is defined as a jointly provisioned order by more than one LEC.
The carrier is responsible for supplying an ASR to both Frontier and to the Independent Telco(s). The ASR issued to Frontier and the Independent Telco(s) should include identical information to provide overall service. (e.g., the same Purchase Order Number (PON), Network Channel (NC), Network Channel Interface (NCI), codes for all Points of Termination (POT).)
The OTC is a conditional field on the Access Service (ASR) used to identify the location of the end user for meet point ASRs. It is important that Frontier be given accurate information to identify the location, or termination point, to correctly provision the service.

To ensure accurate processing for meet point orders, the customer should populate the OTC field. The OTC field is a four-digit field that accepts both alpha and numeric values. These values determine whether the end user location resides inside or outside of Frontier’s franchise territory. When the OTC field is populated with Frontier EC codes or Company Codes, the address of the end user location should reside within Frontier’s franchise territory.

In contrast, the end user location will be considered to be outside of Frontier’s franchise territory if another LECs codes (not Frontier’s) are populated in the OTC field. If the OTC field is left blank it will not be considered a meet point order.

There can be delays in provisioning the service if the OTC is not populated correctly. For more details on OTC please reference your ASOG guide.
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ASR TSP

Telecommunications Service Priority

All requests for priority level assignments will be processed through the Manager, National Communications System (NCS). Instructions for requesting TSP are available here.
For TSP restoration, Frontier charges a one-time setup fee and a monthly service charge to have the service available to you. However, these fees are separate from any charges related to actually installing or repairing your circuits following an emergency. Please see specific tariff for charges.
E - Emergency Priority
0 - No Provisioning Priority Assigned
1 - Level 1 Essential Service Priority
2 - Level 2 Essential Service Priority
3 - Level 3 Essential Service Priority
4 - Level 4 Essential Service Priority
5 - Level 5 Essential Service Priority
0 - No Restoration Priority Assigned
1 - Level 1 Restoration Priority
2 - Level 2 Restoration Priority
3 - Level 3 Restoration Priority
4 - Level 4 Restoration Priority
5 - Level 5 Restoration Priority
The TSP Authorization Code is a 12-character code that is divided into two parts. The first nine characters are the TSP Control ID, a computer-generated number used for government tracking purposes. The 10th character is always a hyphen used to separate the TSP Control ID from the TSP Code. The last two characters are the TSP Provisioning and TSP Restoration Codes.
In 1990 the Federal Government issued a mandate for implementation of the Telecommunications Service Priority (TSP) System and guidelines were set forth in the "Telecommunications Service Priority System for National Security Emergency Preparedness Service Vendor Handbook" dated July 9, 1990.

The TSP System is designed to monitor National Security and Emergency Preparedness (NS/EP) Telecommunications services. NS/EP services are defined as telecommunications services, which are designated as critical to the maintenance of a state of readiness or the response to and management of any event or crisis, which causes or could cause injury or harm to the population, damage, or loss to property, or threaten the security of the United States.

The TSP system is the regulatory, administrative, and operational system authorizing and providing for priority treatment, to provision and restore NS/EP telecommunications services. Under the rules of the TSP System, telephone companies are authorized and required to provision and restore service with TSP assignment/TSP Authorization Code before services without TSP assignment.
When circumstances require installation of a new telecommunications service faster than a service vendor's normal processes allow, an organization may request provisioning priority. This can be an immediate installation following an emergency or an installation by a specific date, also known as an essential provisioning.

Frontier is required to restore services carrying TSP assignments before services without TSP assignments. Any trouble with TSP assigned to it with a Provisioning Priority of E will be handled first. Provisioning Priority 1 through 5 will be handled on a priority basis.
Restoration priority is for new or existing telecommunication services and requires that service vendors restore them before non-TSP services. Restoration priority helps minimize service interruptions that may have an adverse effect on the supported NS/EP functions. Organizations must request TSP restoration priority on its circuits before a service outage.
The following features are available on a per circuit basis. A customer may subscribe to either Emergency Provisioning or Essential Provisioning for a circuit but may not subscribe to both.

1. Emergency Provisioning is provided by the Company in response to an emergency, when the Customers need for a service is critical and must be provisioned at the earliest possible time, without regard to the cost to the Customer. In Emergency Provisioning the Company will take immediate action to allocate the resources necessary to provision circuit(s) and any related special construction assigned an Emergency Provisioning priority level as soon as possible, including dispatching personnel outside normal Company business hours.

2. Essential Provisioning is provided for new essential NS/EP service that must be installed by a specific date that cannot be met using normal Company business procedures. In Essential Provisioning, the Company will adjust its resources to make its best effort to provision the circuit(s) and any related special construction assigned an Essential Provisioning priority level, by the requested service due date, based on the priority level assigned.

3. Priority Restoration designation establishes priorities for restoring NS/EP service in the event of an outage or failure of multiple services. The Company will dispatch personnel outside normal business hours if necessary to restore circuit(s) (and provide any related special construction) assigned a Priority Restoration level of 1, 2, or 3. The Company will dispatch personnel outside normal business hours to restore circuits (and provide any related special construction) assigned a Priority Restoration level of 4 or 5 only when the next business day is more than 24 hours away.
The customer for the TSP System Service must be the same customer for the Access Service with which it is associated. TSP service users are not limited to federal government users. State, local, and foreign governments may have services that qualify for TSP treatment, and certain private industry telecommunication services qualify as well. Eligibility requirements can be found here.
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ASR Contacts

Please contact 888-444-2267 and follow the prompts for the particular circuit type.
To submit a request to obtain a project manager assignment and project ID, review the project definition criteria within the job aid. Orders that meet the criteria will be considered a Project and negotiated intervals will apply.
The original Design Layout Record (DLR) is sent mechanically to e-bonded customers and accessed via Virtual Front Office (VFO) for customers who are not e-bonded with Frontier.
- If the order is prior to Due Date, please contact the Frontier Carrier ASR Center at 888-444-2267 for further assistance. - If the order is completed and Test and Turn-Up is for the T1, please contact the Frontier Carrier ASR Center for further assistance at 888-444-2267. - If the order is completed and Test and Turn-Up is for the trunks, please contact the Frontier TPM Center at 877-398-1620, Opt 1, Opt 2.
For Ethernet (Prior to sending PTA, all UNI(s) undergo a 6-point NID test. All EVC(s) undergo either a 1564 or 1731 SLA test to ensure parameters are met. Head-to-Head testing should not be needed.)
  • If testing is still needed and the order is prior to Due Date: Please contact your assigned Frontier Project Manager for an updated status on the order.
  • If testing is still needed and the order is a completed UNI: Testing is not performed on the UNI, only on the EVC circuit. If additional assistance is required on the UNI order, please contact your assigned Frontier Project Manager.
  • If testing is still needed and the order is a completed NNI: Contact Frontier Repair Center at 888-637-9620 to have a repair ticket created.
  • If testing is still needed and teh order is a completed EVC or COMBO UNI/EVC: Please contact Frontier Network Provisioning and Activation Center at 877-398-1620, option 5, option
Note: If completion is over 30 days, then contact Frontier Repair Center at 888-637-9620 to have a repair ticket created.
  • If the order is prior to Due Date, please contact the Frontier Carrier ASR Center at 888-444-2267 for further assistance.
  • If the order is completed and PTA eligible: Frontier does not test with PTA eligible customers. Frontier will automatically send PTA script when order is completed. If there is an issue with one or more circuits and PTA was received, please contact the Frontier Repair Center at 888-637-9620 for further assistance.
  • If the order is completed and non-PTA eligible: Please contact the Frontier Carrier ASR Center at 888-444-2267 for further assistance.
  • If the order is prior to Due Date, please contact the Frontier Carrier ASR Center at 888-444-2267 for further assistance.
  • If the order is completed and Test and Turn-Up is for the T1, please contact the Frontier Carrier ASR Center for further assistance at 888-444-2267.
  • If the order is completed and Test and Turn-Up is for the trunks, please contact the Frontier TPM Center at 877-398-1620, Opt 1, Opt 2.
  • If Ethernet ASR is Pre-FOC, then please call 888-444-2267 option 1.
  • If Ethernet ASR is Post-FOC, then please email [email protected] or your assigned Customer Care Project Manager.
  • If the order is a completed ENNI, contact Frontier Repair Center at 888-637-9620.
  • If the order is a completed UNI, contact assigned Frontier Customer Care Project Manager for assistance.
  • If the order is prior to the due date, contact assigned Frontier Customer Care Project Manager for status.
  • If the order is a completed EVC or combo UNI/EVC, contact Frontier Network Provisioning and Activation Center at 877-398-1620 option 5.
  • If the order completion is over 30 days, contact Frontier Repair Center at 888-637-9620.
Please email Cheryl Tyndall [email protected].
Please call 888-444-2267 option 2.
Please call 877-398-1620 option 3.
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