Wholesale Operations

Frontier plans to communicate retirement of copper using multiple notifications, such as:

• First: For Carriers who subscribe to Frontier wholesale carrier notifications, a Public Notice Serving Wire Center (SWC) Common Language Location Indicator (CLLI) and impacted associated addresses
• Second: Carrier-specific mailed and emailed notifications with specific impacted circuit/service details
• Third: Customer-specific email reminder regarding circuits/services
• Fourth: Customer-specific email reminder regarding circuits/services
• Fifth and Final: Customer-specific email that services not converted will be disconnected

Copper to Fiber transformation notifications published within the previous 12 months are available above in the Notifications section. For older notifications, please visit the respective year notifications page from the Notifications and News menu.

Your end user's current service on the copper network will not be available after the transition to the fiber network is complete. Your end user will no longer have service unless you submit an Access Service Request (ASR) or a Local Service Request (LSR) to migrate the service to fiber.

Submit an Access Service Request (ASR) or Local Service Request (LSR) to install services over Fiber for your end user customer.

We’re updating our services in your area to our more reliable fiber-optic technology from the older copper connection.

Your end users will have access to an ultra-modern fiber network connection with the highest quality equipment and estimated 99.9% overall network reliability, supplying them excellent service quality on a weather-resistant connection.

Submit Access Service Requests (ASRs) or Local Service Requests (LSRs) prior to the date posted in your individual Carrier Notification.

Your end user's circuit will not be available on the copper network beginning the date provided in the public notice. It’s very important you submit an ASR or LSR according to the guidelines in the individual Carrier Notification, so that your end user's service is not interrupted - including the ability to dial E9-1-1 in case of emergency.

Your end user's current service on the copper network will not be available after the transition to the fiber network is complete. Your end user will no longer have service unless you submit an Access Service Request (ASR) or a Local Service Request (LSR) to migrate the service to fiber.

Yes. Our technician will install all required equipment.

Contact your Account Manager to obtain one.

We are updating our services in your area to our more reliable fiber-optic technology from the older copper connection.

Your end users will have access to an ultra-modern fiber network connection with the highest quality equipment and estimated 99.9% overall network reliability, supplying them excellent service quality on a weather-resistant connection.

No. As part of the transition, one of our available Frontier Wholesale Advantage Fiber Broadband speeds may be selected for your end user customer and submitted via Local Service Request (LSR).

Yes. Your end user’s current connection on the copper network will not be available when the transition to fiber is complete.

Submit a Local Service Request (LSR) before the date posted in your Carrier notification.

Your current service and associated features will not be available on the copper network beginning on or after the date provided in the notification. It’s very important you submit your LSRs according to the guidelines in your Carrier notification, to avoid disruption to your end user's service.

Yes. Our technician will install all required equipment.

No, there is not a separate Non-Recurring Charge (NRC) for installation or activation for this transition from copper to your new Fiber Broadband connection.

There are two ways fiber service reaches your end user’s location:
Underground: the most common and will require us digging a slim channel on your end user’s property where we’ll place the cable.
Aerial Power Pole: the least common and will require our technicians to string a new cable.

Ensure a local contact will be available on the install date and provide that contact’s name (LCON) and number (TELNO) on the Local Service Request (LSR).

Contact your Account Manager to obtain one.

We’re updating our services in your area from our older copper connection to our more reliable fiber-optic technology.

Your end users will have access to an ultra-modern fiber network connection with the highest quality equipment and estimated 99.9% overall network reliability, supplying them excellent service quality on a weather-resistant connection.

No. Your end user's phone number will not change as part of the upgrade.

Yes. The end user will still be able to dial 911 in an emergency. In the event of a power outage, you will need backup power to make calls, including to 911. You will be given a 24-hour battery backup unit at the time of installation to allow your service to continue working during a power outage. Be sure to keep your batteries fully charged to avoid any service disruption in the event of a power outage.

The backup battery, or a combination of battery backup devices, can provide a maximum of 24 hours of backup power to keep your voice service working in the event of a power outage, allowing you to continue to make emergency calls. However, the Frontier-supplied battery backup unit will not provide backup power to your Broadband services or telephone equipment that requires commercial power to operate.

No. There is no change to your monthly bill, and you will pay the same as today unless you change your service.

No. We will continue to provide your end user voice service just as before. Your end user's connection will simply be upgraded from our old copper network to our new fiber-optic network.

Local Service Requests (LSR) to migrate services to a fiber facility must be submitted prior to the date posted in your individual Carrier Notification.

Your end user's current service connection on our copper network will be replaced and will not be available after the upgrade to our fiber network is complete. Your end user will no longer have service unless you submit LSRs to migrate the end user's voice service to fiber.

Your end user's current service will not be available on our copper network beginning the date provided in the public notice. It’s very important you submit your LSRs according to the guidelines in the individual Carrier Notification, so that your end user's service is not interrupted—including the ability to dial 911 in case of emergency.

Not unless a change to your end user's service is specifically requested via LSR. All services will be converted and billed without change.

Yes. Our technician will install all required equipment at NO cost to you. This required equipment includes your end user's Optical Network Terminal (ONT) and battery backup device, providing up to 24 hours of standby phone service if a power outage occurs.

No. Devices such as fax machines, medical monitoring or security alarms will continue to work the same way as they do today. As part of this upgrade, we are providing you with a free 24-hour battery backup which will keep your phone service running during a power outage for up to 24 hours. You CANNOT use this battery backup to power any other equipment such as a medical device, cordless phones or alarm/security systems.

The backup battery, or a combination of battery backup devices, can provide a maximum of 24 hours of backup power to keep your voice service working in the event of a power outage, allowing you to continue to make emergency calls. However, the Frontier-supplied battery backup unit will not provide backup power to your Broadband services or telephone equipment that requires commercial power to operate.

The end user must setup a new voicemail box. We’re unable to carry over any unplayed or saved voicemails. More information is available at: https://frontier.com/helpcenter/phone/how-to-use-frontier-voicemail.

There are two ways fiber service reaches your location and it depends on where the services are connected:

• Underground: the most common and will require us digging a slim channel on your property where we’ll place the cable. When we’re done, we’ll fold over the grass to cover the channel.
• Aerial Power Pole: the least common and will require our technicians to string a new cable.

To be prepared for the installation:

• Have a local contact on site that can provide access to the premise.
• Clear a path where our technician can install the ONT.
• Ensure a grounded outlet is accessible to connect the ONT to power.
• Decide where your end user wants to put your router and clear the area of clutter. Our technician will run wire from the ONT to the router which may require drilling a few small holes.

For technical questions, please email: [email protected]. For more information on fiber services available, please contact your Account Manager.