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Frontier Wholesale Customer Connectivity Form

New Wholesale Customers must complete and submit this Connectivity Form to establish connectivity to the Frontier Operational Support Systems. All required information must be provided for the request to be completed.

Existing Wholesale Customers may be required to complete and submit this form to implement changes to connectivity, company legal name, acquisition of another company, and other scenarios.

Valid Tax ID numbers are required if claiming tax exemption. Tax exemption certificates should be emailed separately to [email protected].

Additional bonded connectivity forms may be required, based on the form selections, and will be emailed to the Technical Contact provided below.

*Denotes Required Field

Request Type* (Select One)

Type of Change* (Select One)

Requestor Information

Wholesale Customer Information

CCNA/ACNA (aka IAC Code) is a three-character alphabetic code.

Required for VFO set-up. Separate multiple entries with a comma.

The CIC provided will be verified in NANPA’s Numbering Resources document. Separate multiple entries with a comma.

Is customer claiming Federal Tax Exemption status?*

Does customer have a FCC Form 499 Filer ID?*

Type of Wholesale Connectivity Requested

Access Module for ASR Transactions* (Select One):

*Note: If the user does not populate the Initiator Email address on the ASR, no email will be generated.

Local Module for LSR Transactions* (Select One):

Are Provider Notifications required via E-bonding Option Above?*

*Generation of Provider Notifications (aka Line Loss Reports) Requires Registration to Customer Wholesale Portal: https://Wholesale.frontier.com/Wholesale/reports/login/

VFO Responses via Email:

*If 'Other' is selected, please provide email address or addresses of intended recipients in the Other Email Address box. (Multiple email addresses should be separated by a comma.)

Type of Responses to Email:

The LSR Status Email Notification subject line will include the status type and the PON of the impacted Local Service Request (LSR).

*Note: If the user does not populate the Initiator Email address on the LSR, no email will be generated.

TA Module for Trouble/Maintenance Transactions (Select One):

Product Options:*

Check all that apply:

Note: if ordering under Resale BAN, established Resale Agreement required.

Connectivity Contacts

Carrier’s Virtual Front Office (VFO) Administrator or Requested VFO Administrator

Connectivity Technical Point of Contact

Ordering Contact

Escalation Contact

Is your Escalation Contact information the same as your Ordering Contact information provided above?

Provisioning Contact

Is your Provisioning Contact information the same as your Ordering Contact information provided above?

Street Address Guide (SAG)/911 Contact Information

Is your SAG/911 Contact information the same as your Ordering Contact information provided above?

Maintenance/Repair Contact Information

Is your Maintenance/Repair Contact information the same as your Ordering Contact information provided above?

State Specific Information*

Check the States where you will order Frontier services.

Turnaround time for setup is approximately 10 business days, depending on the number of states.

Please include state specific OCNs (Note: voice CLECs must provide UNE-P state specific OCNs). SPID is required for LNP product options. ACTL is required for Loop product option.

AL - Alabama

Is customer claiming State Tax Exemption status?*

AZ - Arizona

Is customer claiming State Tax Exemption status?*

CA - California

Is customer claiming State Tax Exemption status?*

CT - Connecticut

Is customer claiming State Tax Exemption status?*

FL - Florida

Is customer claiming State Tax Exemption status?*

GA - Georgia

Is customer claiming State Tax Exemption status?*

IA - Iowa

Is customer claiming State Tax Exemption status?*

IL - Illinois

Is customer claiming State Tax Exemption status?*

IN - Indiana

Is customer claiming State Tax Exemption status?*

MI - Michigan

Is customer claiming State Tax Exemption status?*

MN - Minnesota

Is customer claiming State Tax Exemption status?*

MS - Mississippi

Is customer claiming State Tax Exemption status?*

NC - North Carolina

Is customer claiming State Tax Exemption status?*

NE - Nebraska

Is customer claiming State Tax Exemption status?*

NM - New Mexico

Is customer claiming State Tax Exemption status?*

NV - Nevada

Is customer claiming State Tax Exemption status?*

NY - New York

Is customer claiming State Tax Exemption status?*

OH - Ohio

Is customer claiming State Tax Exemption status?*

PA - Pennsylvania

Is customer claiming State Tax Exemption status?*

SC - South Carolina

Is customer claiming State Tax Exemption status?*

TN - Tennessee

Is customer claiming State Tax Exemption status?*

TX - Texas

Is customer claiming State Tax Exemption status?*

UT - Utah

Is customer claiming State Tax Exemption status?*

WI - Wisconsin

Is customer claiming State Tax Exemption status?*

WV - West Virginia

Is customer claiming State Tax Exemption status?*

Billing Information

Provide the mailing address to appear on your bill.

Billing Contact Information

Contact to address bill processing, adjustments, and payments:

Bill Media Options*

Selecting BDT as a Bill Media Option requires a Billing Feed Connectivity Form submission.

Please access form at: https://wholesale.frontier.com/Forms/Billing-Feed-Connectivity-Form.

Frontier Self-Service Tools information is available at: https://wholesale.frontier.com/billing/Online-Billing-Statement-Tools

Tax Exemption Contact Information

If the new wholesale billing account numbers are to be coded “exempt” from any applicable taxes and surcharges, certificate of exemption from the Federal Excise Tax and all other appropriate forms indicating exemption from state/local taxes must be provided.

All Tax Exemption Forms and any additional tax exemption information must be submitted via email to: [email protected].

Issues related to completing the Frontier Wholesale Customer Connectivity Form should be directed to [email protected].

PROPRIETARY NOTICE
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.