Order processing for Ethernet Services
888-444-2267 – Option 1
Order processing for All Other Services
888-444-2267 – Option 2 (See Product Options Below)
| Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. |
| Contact | Title | Contact Info |
|---|---|---|
| Level 1 | ||
| ASR Ordering Center Ethernet Services | Service Representative | 888-444-2267 – Option 1 |
| ASR Ordering Center Other Services | Service Representative |
888-444-2267 – Option 2
|
| Level 2 | ||
|---|---|---|
| ASR Pre-FOC Escalation | Escalation Representative | [email protected] |
| Level 3 | ||
|---|---|---|
| Marshall Brunson | Manager | [email protected] |
| Level 4 | ||
|---|---|---|
| Pam Huber-Hauck | Director |
585-739-6365 [email protected] |
|
Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. If the order being escalated is a project managed order, please contact the project manager assigned to the project. For all other escalations, please see the list below. |
| Contact | Title | Contact Info |
|---|---|---|
| Level 1 | ||
| ASR Ordering CenterEthernet Services | Service Representative | 888-444-2267 – Option 1 |
| ASR Ordering CenterOther Services | Service Representative |
888-444-2267 – Option 2
|
| Level 2 | ||
|---|---|---|
| ASR Post FOC Escalations Team | Escalation Specialist | [email protected] |
| Level 3 | ||
|---|---|---|
| Cheryl Tyndall | Escalation Lead |
919-941-7421 [email protected] |
| Level 4 | ||
|---|---|---|
| Doug Tomlinson | Manager |
919-941-6041 [email protected] |
|
Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. If the order being escalated is a project managed order, please contact the project manager assigned to the project. For all other escalations, please see the list below. |
| Contact | Title | Contact Info |
|---|---|---|
| Level 1 | ||
| CCPM Team | Project Specialist | [email protected] |
| Level 2 | ||
|---|---|---|
| Kecia West | Manager |
919-224-1166 [email protected] |
| Level 3 | ||
|---|---|---|
| Rodney Williams | Director |
919-451-1485 [email protected] |
| Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. |
| Contact | Title | Contact Info |
|---|---|---|
| Level 1 | ||
| Edge Colo Team | Program Managers | [email protected] |
| Level 2 | ||
|---|---|---|
| Will Mainor | Program Manager |
919-703-7053 [email protected] |
| Level 3 | ||
|---|---|---|
| Michelle Crull | Program Lead |
765-438-8468 [email protected] |
| Level 4 | ||
|---|---|---|
| Dennis Kaups | Manager |
304-346-6691 [email protected] |
ASR Order Support for All States – [email protected]
| Contact | Title | Contact Info |
|---|---|---|
| Pam Huber-Hauck | Director | 585-739-6365 |
|
Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. All PONs should already have EXP field populated with a “Y” Disconnects in Error Expedites:
|
| Contact | Title | Contact Info |
|---|---|---|
| Level 1 | ||
| ASR Expedite Team | Specialist | [email protected] |
| Level 2 | ||
|---|---|---|
| Cheryl Tyndall | Specialist |
919-941-7421 [email protected] |
| Level 3 | ||
|---|---|---|
| Doug Tomlinson | Manager |
919-941-6041 [email protected] |
The Frontier Provisioning Center provides external Carriers a direct contact for pretesting of Design Service Circuits associated to a Hot Cut Order. Typically, these are referred to as a pretest prior to the actual CFA Roll/Hot Cut. Carriers wishing to pretest, prior to the actual cut, should contact the number provided below.
Frontier requires the call be placed three business days prior to the confirmed Due Date (DD – 3). Once the pretest call is made and the due date is DD – 3, Frontier will provide a call back within 24 hours.
Hours of Operation: Monday thru Friday – 24 hours
| Contact | Title | Contact Info |
|---|---|---|
| Provisioning Center | Technician | 877-398-1620 Option: 3 |
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