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Billing and Collections FAQs
Frontier’s CABS Bill Portal will provide our wholesale customers with a view of their CABS invoices and customer service records (CSRs) for all Billing Account Numbers (BANs). This new Portal provides up to 13 rolling months of CABS invoices and CSRs.
Frontier's Enterprise Online Portal is a billing system to enable users to view statements and review the billable services (WTN, BAN, Circuit ID, etc.) for Local and ISP billing.
For more information please visit the Online Billing Statement Tools page.
Frontier's Enterprise Online Portal is a billing system to enable users to view statements and review the billable services (WTN, BAN, Circuit ID, etc.) for Local and ISP billing.
For more information please visit the Online Billing Statement Tools page.
Please refer to the Wholesale Billing Claim and Escalation Guide for information.
For billing questions, please contact your assigned Frontier Wholesale Claims & Collections Representative or email: Wholesale.Notifications@ftr.com.
To view Frontier tariffs online, please visit the Frontier Tariffs Website.
Yes. Frontier offers the option to receive Billing Data Tape (BDT) for Access and Local billing. To establish BDT Electronic Bill Delivery, please complete and submit the Billing Feed Connectivity Form
EDI is available for InfoSpeed and BTAS billing. Please contact your billing representative for more information.
For Local and ISP billing, My Frontier Business Account (Globys) is also available. For more information, please visit the Wholesale Billing page.
EDI is available for InfoSpeed and BTAS billing. Please contact your billing representative for more information.
For Local and ISP billing, My Frontier Business Account (Globys) is also available. For more information, please visit the Wholesale Billing page.
The Frontier Communications Federal Universal Service Fund Form is available from the Tax Exemption Information page.
Completed Federal Universal Service Fund Certifications should be emailed to Frontier at: Wholesale.Tax.Exemption@ftr.com. For information regarding other Federal or State completed exemptions, please visit the Tax Exemption Information.
Please visit Frontier's Payment Remittance page.
PROPRIETARY NOTICE
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.