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Ethernet Services FAQs
For information on Frontier Wholesale products including Ethernet, please visit Carrier Ethernet | Frontier® Wholesale.
Yes. Frontier pre-order transactions, including the Address/Location Validation which will provide details if the address is a valid Frontier service address, are available via GUI or E-Bonded options. For more information please visit the Get Connected page.
Carrier Ethernet services come in many speeds ranging from 5Mb to 100G.
Service upgrades are when the customer is changing the speed of a circuit to a higher speed, and the first two positions of the Network Channel (NC) code change. Disconnect and New Connect Access Service Requests (ASRs) must be submitted.
To avoid Early Termination charges, the TLE field on the Disconnect ASR must be populated with “R”, and the RORD field on the Disconnect ASR must be populated with the New Connect Purchase Order Number (PON).
Yes. Frontier has partnered with two companies, MasterStream and Connectbase, to allow our customers the convenience of obtaining their own specific pricing for both EPATH and EIA Ethernet products.
With MasterStream we’ve implemented the Frontier-MasterStream Portal which allows customers to request instant quotes for Ethernet and Broadband services. For information about the Frontier-MasterStream Portal, please visit the MasterStream page.
With Connectbase (formally Connect2Fiber), we’ve added our network routes, serviceable buildings, and pricing when requested. For information about the options with Connectbase, please visit the Connectbase page.
With MasterStream we’ve implemented the Frontier-MasterStream Portal which allows customers to request instant quotes for Ethernet and Broadband services. For information about the Frontier-MasterStream Portal, please visit the MasterStream page.
With Connectbase (formally Connect2Fiber), we’ve added our network routes, serviceable buildings, and pricing when requested. For information about the options with Connectbase, please visit the Connectbase page.
Carrier Ethernet service is a large bandwidth connection providing high-speed Internet or data service delivered over fiber optic lines. Carrier Ethernet services are used in telecommunications, wholesale Internet access, or wholesale ISP services to provide the bandwidth capacity needed for customer applications including email, file sharing, web hosting, data backup, video, VOIP, or VPN access.
Please refer to the Ethernet Site Ready Guide.
To understand the information provided on the Ethernet Standard Site Survey Form, please refer to the Ethernet Standard Site Survey Form Overview.
Wholesale Ethernet orders must be submitted via the Virtual Front Office (VFO) or an approved bonded method. Please visit the Get Connected for Access Services page for more information.
For information on obtaining a project manager assignment and project ID, please refer to the Project Management Guidelines.
Frontier provides several Ethernet order examples to assist customers with submitting Ethernet orders. Please visit the Ethernet Order Samples page.
Customers ordering Wireline Switched Ethernet (Layer 2 TIER PNUM) services with a PNUM that begins with EIAV or EPAV may use the Decoder Tool available. For all other please visit the Ethernet NC/NCI/SECNCI Job Aids page.
Access order and escalation contacts are available from the Access Services Contacts page.
Please refer to the Ethernet Project Management Contact and Post-FOC Escalation List available from the Access Services Contacts page.
For ordering status/inquiries, please contact the Access Ordering Center at 1-888-444-2267. For additional contact information, please visit the Access Services Contacts page.
Please refer to the Test and Turn Up Process.
Please contact your dedicated Sales Team which consists of a Director, Account Manager, Sales Support Consultant, and Sales Engineer. If you are currently unaware of your assigned dedicated Sales Team, please email Wholesle_Inquiry@ftr.com.
Please refer to the All Layer 2 - Ethernet Bandwidth Upgrades order sample available from the Ethernet Order Samples page.
Please refer to the All Layer 2 - DEMARC Moves order sample available from the Ethernet Order Samples page.
PROPRIETARY NOTICE
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.