Special/Switched Access Services FAQs
Service upgrades are when the customer is changing the speed of a circuit to a higher speed, and the first two positions of the Network Channel (NC) code change. Disconnect and New Connect Access Service Requests (ASRs) must be submitted.
To avoid Early Termination charges, the RPON field on the Disconnect ASR must be populated with the New Connect Purchase Order Number (PON) and the RPON field on the New Connect ASR must be populated with the Disconnect Purchase Order Number (PON).
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