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Voice/UNE Services FAQs
Once you identify the exchange name from the LERG (The Local Exchange Routing Guide), our Exchange and Access Line Matrix will allow you to identify the assigned Frontier Local Service Territory. The Exchange and Access Line Matrix is available from the Voice/UNE Services page.
To register for email notifications of LSR Transaction status changes in VFO, please refer to the Frontier Connectivity Access Form available from the Get Connected for Voice/UNE Services page in the Local menu. Complete the VFO Responses via Email portion of the LSR Transactions section of the form and submit. You will receive confirmation from the Frontier Connectivity Manager once the VFO Response Email has been established.
Yes. Frontier pre-order transactions, including the Address/Location Validation which will provide details if the address is a valid Frontier service address, are available via GUI or E-Bonded options. For more information please visit the Get Connected page.
Please visit the Location/Product Qualification page for the full list of LSR pre-order transactions.
Approval from the Public Utilities Commission is required from the utility commission of the state you want to resell services. The approval will include a Certificate of Operating Authority. For state-by-state Commission contacts, please visit the NARUC website at: http://www.naruc.org/.
For a complete list of Voice/UNE references, please visit the Local References Library. To access references that contain territory specific information for the Acquired West Virginia, Connecticut, Frontier 13 and Legacy service territories, please visit the respective territory page.
LSR Order Samples, by product, are available from the Voice/UNE pages.
Please visit the LSR Business Rules page for a full complement of LSR Business Rule documents and Local bonded technical specifications.
For existing accounts, please utilize the Customer Service Record inquiry pre-order transaction to identify the current TOS. Frontier provides TOS information in the LSR Business Rules and also via the LSR Type of Service Codes job aid available from the Local Reference Library.
To assist customers with LSR population to order Wholesale Platform services, Frontier provides LSR Order Samples. Please also refer to the current version of LSR Business Rules for LSR form/field specific information.
To assist customers with LSR population to order Resale services, Frontier provides LSR Order Samples. Please also refer to the current version of LSR Business Rules for LSR form/field specific information.
To assist customers with LSR population to order Standalone Directory Listings, Frontier provides LSR Order Samples. Please also refer to the current version of LSR Business Rules for LSR form/field specific information.
To assist customers with LSR population to order UNE Loop services, Frontier provides LSR Order Samples. Please also refer to the current version of LSR Business Rules for LSR form/field specific information.
A Blocking Matrix for each of the four Local Service Territories is available from the Local Reference Library.
Please refer to the SPID-OCN reference available from the Voice/UNE Services page.
To initiate the negotiation of a Resale agreement with Frontier, please email Contract.Management@ftr.com.
Please visit the LSR Business Rules page to access the current version of Pre-Order Response Documents. To view the full list of fields and response value definitions, select the LSR pre-order response document that correlates to the response you have received.
PROPRIETARY NOTICE
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.