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Welcome to our Wholesale Help Center where doing business with us is made simpler.
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Wholesale Billing Statements
Online Billing Statement Tools
Yes. Please visit our Online Billing Statement Tools page for more information.
These updates should be submitted to Frontier via the Frontier Wholesale Customer Connectivity Form with the Change Type of Request.
Frontier’s CABS Bill Portal will provide our wholesale customers with a view of their CABS invoices and customer service records (CSRs) for all Billing Account Numbers (BANs). This new Portal provides up to 13 rolling months of CABS invoices and CSRs.
Frontier's Enterprise Online Portal is a billing system to enable users to view statements and review the billable services (WTN, BAN, Circuit ID, etc.) for Local and ISP billing.
For more information please visit the Online Billing Statement Tools page.
Frontier's Enterprise Online Portal is a billing system to enable users to view statements and review the billable services (WTN, BAN, Circuit ID, etc.) for Local and ISP billing.
For more information please visit the Online Billing Statement Tools page.
Yes, Billing Data Tape (BDT) is available for Local services billed from the Legacy OSS. BDT via CD is no longer available.
Yes. Frontier offers the option to receive Billing Data Tape (BDT) for Access and Local billing. To establish BDT Electronic Bill Delivery, please complete and submit the Billing Feed Connectivity Form
EDI is available for InfoSpeed and BTAS billing. Please contact your billing representative for more information.
For Local and ISP billing, My Frontier Business Account (Globys) is also available. For more information, please visit the Wholesale Billing page.
EDI is available for InfoSpeed and BTAS billing. Please contact your billing representative for more information.
For Local and ISP billing, My Frontier Business Account (Globys) is also available. For more information, please visit the Wholesale Billing page.
Summary bills are established for each CLEC based on:
- Operating Company Name (OCN, "CC" field on LSR)
- State
- Bill Cycle (There are 10 bill cycles per month; a summary master number is established for each cycle).
- Class of Service (Residence, Business and Government), if applicable.
CLEC's receive a single Summary Bill Master (SBM) bill per billing cycle which includes charges for MRC/NRC and usage charges. The End User (EU) number serves as the billing number for the CLEC account and resold charges are transferred to the SBM based on the EU billing cycle.
Please Note: Billing of installation charges on multiple billing statements (often referred to as installment billing) is prohibited.
Please Note: Billing of installation charges on multiple billing statements (often referred to as installment billing) is prohibited.
Blocking charges will be applied as provided by State tariffs.
The terms and conditions of certain services described on our website are set forth in full detail on private agreements. The online summaries are provided for your information and for reference only. However, the actual terms, conditions, restrictions, limitations and the like for private agreements will be those set forth in the agreement between the customer and Frontier and shall govern over any inconsistent provisions set forth herein. All services are not available in all areas, and are subject to availability of facilities and equipment. Please contact your Account Manager for details.
Carrier Access Billing System (CABS)—processes service orders for UNE CLECs and Interexchange carriers, price services, renders bills and other billing media, posts payments and adjustments.
DPI—is the billing system for local Wholesale billing. DPI receives information from other systems, process that information and then produces customer bills. DPI gathers, sorts, and verifies customer account information including usage data, payment information, adjustment information, monthly and one-time service charge information, and applies taxes. DPI uses the industry standard format, BOS (Billing Output Specifications) to format bills. Bills generated through DPI are available online for viewing purposes using Globys. To gain access to Globys, contact our Billing Center at 1-844-216-6420.
DPI—is the billing system for local Wholesale billing. DPI receives information from other systems, process that information and then produces customer bills. DPI gathers, sorts, and verifies customer account information including usage data, payment information, adjustment information, monthly and one-time service charge information, and applies taxes. DPI uses the industry standard format, BOS (Billing Output Specifications) to format bills. Bills generated through DPI are available online for viewing purposes using Globys. To gain access to Globys, contact our Billing Center at 1-844-216-6420.
Account Summary-Previous Charges provides information relative to the previous bill, such as:
- Amount of Last Bill Total of amount of payments received since the last billing period
- Total amount of adjustments applied to the account since the last billing period
- Balance Transfers, when applicable Amount Due or Amount Past due, as applicable
- Amount Due or Amount Past due, as applicable
- Frontier Basic Services includes all regulated charges
- Non-Basic charges include deregulated charges
- Total of the current charges
- Total amount due, including previous balance and current charges
- Due date for current charges. After this date, a Late Payment Charge may apply
The subordinate bill is produced for each individual account established via Local Service Requests (LSRs). The bill includes an itemization of charges for the account. The amount due for subordinate accounts will be transferred to the summary bill.
The bill cycle is reflected as the statement ending date at the top of the bill. The bills are scheduled for mailing eight days from the statement ending date.
-Account Summary-Previous Charges as the subordinate bill is for information purposes, the amounts shown for Amount of Last Bill and Balance will always be .00. The previous charges were transferred to the summary master bill.
- Current Charges provides a recap of the current charges, including: Frontier Basic Services includes all regulated charges, Non-Basic Services include deregulated charges, Total of the current charges, Amount transferred to the summary bill and the summary bill number. The Total Amount due will always be .00 since the payment is made on the summary bill rather than the subordinate bill.
- Frontier Basic Service displays the billing dates for monthly services, which are billed a month in advance.
- Local Service Charges and Optional Service Charges. Monthly recurring charges appear in this section. The charge will describe the item of service, indicate the quantity, unit rate and total amount for each item.
- Adding and Changing Basic Service includes recent service order activity (including the effective date), non-recurring charges for order activity and prorated monthly recurring charges, as applicable. NOTE: The PON information is only reflected on bills when service order activity has been completed and processed. NOTE: Billing of installation charges on multiple billing statements, often referred to as installment billing, is prohibited.
- Usage Charges - Usage charges are itemized immediately following Frontier basic, local and optional service charges on subordinate bills. Usage charges are itemized in the following hierarchy:
- Current Charges provides a recap of the current charges, including: Frontier Basic Services includes all regulated charges, Non-Basic Services include deregulated charges, Total of the current charges, Amount transferred to the summary bill and the summary bill number. The Total Amount due will always be .00 since the payment is made on the summary bill rather than the subordinate bill.
- Frontier Basic Service displays the billing dates for monthly services, which are billed a month in advance.
- Local Service Charges and Optional Service Charges. Monthly recurring charges appear in this section. The charge will describe the item of service, indicate the quantity, unit rate and total amount for each item.
- Adding and Changing Basic Service includes recent service order activity (including the effective date), non-recurring charges for order activity and prorated monthly recurring charges, as applicable. NOTE: The PON information is only reflected on bills when service order activity has been completed and processed. NOTE: Billing of installation charges on multiple billing statements, often referred to as installment billing, is prohibited.
- Usage Charges - Usage charges are itemized immediately following Frontier basic, local and optional service charges on subordinate bills. Usage charges are itemized in the following hierarchy:
- Local measured
- ZUM (CA only) Frontier Local Calls
- Frontier Basic Regional
- Long Distance (specific long distance carrier charges)
Summary billing is a billing method that transfers billed amounts from multiple subordinate accounts to a single Summary Bill Master account. The amount billed to the Summary Bill Master account is the total of all charges for the subordinate accounts. Summary billing can occur in any bill cycle. However, the billing cycle for the summary master and the subordinate accounts will match.
Each subordinate account is maintained by Frontier as a separate customer account with individual records. The summary master is also maintained as an individual account.
CLEC summary bills contain the total current charges for the subordinate bill amounts transferred to the summary bill. The summary bill contains the payment stub that should be included when making payments.
Each subordinate account is maintained by Frontier as a separate customer account with individual records. The summary master is also maintained as an individual account.
CLEC summary bills contain the total current charges for the subordinate bill amounts transferred to the summary bill. The summary bill contains the payment stub that should be included when making payments.
PIC change charges will be applied as provided by State tariffs.
When an account has been disconnected a closing statement is produced 15 days after the out order has been processed. The cycle that the closing statement is produced in will be the cycle that falls 15 days after the completion of the out order; this may or may not be the same billing cycle as the current account. Thirty days after the closing statement a final bill will be produced. The format of the closing statement and the final bill is the same as current accounts.
If a CLEC has an inquiry or a general question about bill copy requests, or bill explanations, they may call 1-866-351-7888.
Please visit the Tax Exemption Information page for details.
Wholesale Collections
Late Payment Charges are assessed on unpaid balances brought forward to the new bill as allowed by State tariffs.
Paper bills contain a detachable payment stub on the bottom of page 1 of the summary bill. This payment stub identifies the account and to ensure proper credit, the stub should be included with the payment.
The CLEC must pay all undisputed Frontier charges when due. Frontier reserves the right to take any lawfully available action (including without limitation the assessment of late payment charges or security deposits, and suspension or termination of service, as applicable) for failure to pay undisputed charges in a timely manner. Please contact your Billing Center at 1-844-216-6420 with any questions.
For billing questions, please contact your assigned Frontier Wholesale Claims & Collections Representative or email: [email protected].
Please visit Frontier's Payment Remittance page.
Wholesale Billing Statements Forms
Please visit the Tax Exemption Information page for details.
Please visit the Tax Exemption Information page for details.
Please visit the Tax Exemption Information page for details.
Please visit the Tax Exemption Information page for details.
The Frontier Communications Federal Universal Service Fund Form is available from the Tax Exemption Information page.
Completed Federal Universal Service Fund Certifications should be emailed to Frontier at: [email protected]. For information regarding other Federal or State completed exemptions, please visit the Tax Exemption Information.
Wholesale Billing Claims
Please refer to the Wholesale Billing Claim and Escalation Guide for information.
Please refer to the Wholesale Billing Claim and Escalation Guide.
If a CLEC has a billing claim, Frontier requests that the CLEC submit the claim using the provided Frontier Claims Template document. The form should be emailed to [email protected].
Claims will be acknowledged within 2 days of receipt and a resolution will be provided within 30 days of receipt.
If a CLEC has an inquiry or a general question about bill copy requests, or bill explanations, they may call 1-844-216-6420.
The Frontier Claims Template is available online.
Claims will be acknowledged within 2 days of receipt and a resolution will be provided within 30 days of receipt.
If a CLEC has an inquiry or a general question about bill copy requests, or bill explanations, they may call 1-844-216-6420.
The Frontier Claims Template is available online.
Please refer to the Wholesale Billing Claim and Escalation Guide.
If a CLEC has an inquiry or a general question about bill copy requests, or bill explanations, they may call 1-866-351-7888.
PROPRIETARY NOTICE
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.