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Frequently Asked Questions
Frontier plans to communicate retirement of copper using multiple notifications, such as:
- First: For Carriers who subscribe to Frontier wholesale carrier notifications, a Public Notice Serving Wire Center (SWC) Common Language Location Indicator (CLLI) and impacted associated addresses
- Second: Carrier-specific mailed and emailed notifications with specific impacted circuit/service details
- Third: Customer-specific email reminder regarding circuits/services
- Fourth: Customer-specific email reminder regarding circuits/services
- Fifth and Final: Customer-specific email that services not converted will be disconnected
Copper to Fiber transformation notifications published within the previous 12 months are available above in the Notifications section. For older notifications, please visit the respective year notifications page from the Notifications and News menu.
Your end user's current service on the copper network will not be available after the transition to the fiber network is complete. Your end user will no longer have service unless you submit an Access Service Request (ASR) or a Local Service Request (LSR) to migrate the service to fiber.
Submit an Access Service Request (ASR) or Local Service Request (LSR) to install services over Fiber for your end user customer.
Your New Frontier® Fiber Broadband Connection
We are updating our services in your area to our more reliable fiber-optic technology from the older copper connection.
Your end users will have access to an ultra-modern fiber network connection with the highest quality equipment and estimated 99.9% overall network reliability, supplying them excellent service quality on a weather-resistant connection.
No. As part of the transition, one of our available Frontier Wholesale Advantage Fiber Broadband speeds may be selected for your end user customer and submitted via Local Service Request (LSR).
Yes. Your end user’s current connection on the copper network will not be available when the transition to fiber is complete.
Submit a Local Service Request (LSR) before the date posted in your Carrier notification.
Your current service and associated features will not be available on the copper network beginning on or after the date provided in the notification. It’s very important you submit your LSRs according to the guidelines in your Carrier notification, to avoid disruption to your end user's service.
Yes. Our technician will install all required equipment.
No, there is not a separate Non-Recurring Charge (NRC) for installation or activation for this transition from copper to your new Fiber Broadband connection.
There are two ways fiber service reaches your end user’s location:
Underground: the most common and will require us digging a slim channel on your end user’s property where we’ll place the cable.
Aerial Power Pole: the least common and will require our technicians to string a new cable.
Underground: the most common and will require us digging a slim channel on your end user’s property where we’ll place the cable.
Aerial Power Pole: the least common and will require our technicians to string a new cable.
Ensure a local contact will be available on the install date and provide that contact’s name (LCON) and number (TELNO) on the Local Service Request (LSR).
Contact your Account Manager to obtain one.
Your New Frontier® Fiber Circuit
We’re updating our services in your area to our more reliable fiber-optic technology from the older copper connection.
Your end users will have access to an ultra-modern fiber network connection with the highest quality equipment and estimated 99.9% overall network reliability, supplying them excellent service quality on a weather-resistant connection.
Submit Access Service Requests (ASRs) or Local Service Requests (LSRs) prior to the date posted in your individual Carrier Notification.
Your end user's circuit will not be available on the copper network beginning the date provided in the public notice. It’s very important you submit an ASR or LSR according to the guidelines in the individual Carrier Notification, so that your end user's service is not interrupted - including the ability to dial E9-1-1 in case of emergency.
Your end user's current service on the copper network will not be available after the transition to the fiber network is complete. Your end user will no longer have service unless you submit an Access Service Request (ASR) or a Local Service Request (LSR) to migrate the service to fiber.
Yes. Our technician will install all required equipment.
Contact your Account Manager to obtain one.
PROPRIETARY NOTICE
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.