Wholesale Operations

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Welcome to our Wholesale Help Center where doing business with us is made simpler.



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Contacts

Frontier Wholesale contacts vary by type of inquiry. Please select the desired area from the Contacts and Escalation Lists menu on the left.
Access order and escalation contacts are available from the Access Services Contacts page.
Please refer to the Ethernet Project Management Contact and Post-FOC Escalation List available from the Access Services Contacts page.
For ordering status/inquiries, please contact the Access Ordering Center at 1-888-444-2267.  For additional contact information, please visit the Access Services Contacts page.
Please refer to the Test and Turn Up Process.
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Frontier Schedules

In addition to the Frontier holidays, additional dates may be blocked and unavailable to request due dates. For the full current year calendar, please refer to the Blocked Due Dates schedule available from the reference library.
Please refer to the Hours of Operation page within the Contacts and Escalation Lists menu.
For the current holiday schedule, please refer to the Hours of Operation page within the Contacts and Escalation Lists menu.
Yes. Please visit the System Availability Exceptions page to view the System Availability Schedule and any schedule exceptions. If you would like to subscribe Frontier System Availability Schedule exceptions, please complete and submit the Subscribe to Wholesale Notifications form.
Yes. To view the Release Forecast, please visit the Release Notifications page.
Please refer to the System Availability page.
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OCN (Operating Company Number)

A four-character code assigned by the National Exchange Carrier Association (NECA) to any telecommunications provider.

The Exchange Lookup Tool is available to assist with identifying our OCN and other industry codes.

The Exchange Lookup Tool is available to assist with identifying our Local Service Territories, Tariffs and industry codes.

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Local Territories

Identify Frontier's Local territories as needed to do business via LSR processes.

Frontier's four Local Service Territories include Acquired West Virginia, Connecticut, Frontier 13 and Legacy.

The Exchange Lookup Tool is available to assist with identifying our Local Service Territories, Tariffs and industry codes.

The Frontier ILEC SPID is 0121 for all properties excluding Southern New England Telephone Company (SNET) in CT; Frontier Communications of America in CA, IN, MN, NC and NY; and Commonwealth Telephone Company in PA.

The Frontier ILEC SPID is 5200 for SNET in Connecticut.

The Frontier ILEC SPID is 0161 for Commonwealth Telephone Company in PA.

The Frontier PA CLEC SPID is 7513.

The Frontier Communications of America CLEC SPID is 2473 (CA, IN, MN, NC, and NY).

The Exchange Lookup Tool is available to assist with identifying our Local Service Territories, Tariffs and industry codes.

The 'Frontier 13 Local Service Territory' refers to the former GTE (Verizon West) properties acquired by Frontier in 2010 (AZ, CA, IL, IN, MI, NV, NC, OH, SC, WI) and in 2016 (CA, TX, FL).

The Exchange Lookup Tool is available to assist with identifying our Local Service Territories, Tariffs and industry codes.

The ‘Acquired West Virginia Local Service Territory’ refers to the former Verizon West Virginia property acquired by Frontier in 2010.

The Exchange Lookup Tool is available to assist with identifying our Local Service Territories, Tariffs and industry codes.

The ‘Connecticut Local Service Territory’ refers to the SNET Connecticut property acquired by Frontier in 2014.

The Exchange Lookup Tool is available to assist with identifying our Local Service Territories, Tariffs and industry codes.

The ‘Legacy Local Service Territory’ refers to the former Citizens and other properties acquired by Frontier prior to 2010.

The Exchange Lookup Tool is available to assist with identifying our Local Service Territories, Tariffs and industry codes.

The Exchange Lookup Tool is available to assist with identifying our Local Service Territories, Tariffs and industry codes.

The Exchange Lookup Tool is available to assist with identifying our Local Service Territories, Tariffs and industry codes.

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ICSC (Interexchange Customer Service Center) Codes

Interexchange Customer Service Center (ICSC) Codes, which are assigned and administered by iconectiv, are 4-character alphanumeric codes that identify Frontier's service center(s) as needed to do business via ASR processes.

The Exchange Lookup Tool is available to assist with identifying our industry codes.

The Exchange Lookup Tool is available to assist with identifying our industry codes.

The Exchange Lookup Tool is available to assist with identifying our industry codes.

The Exchange Lookup Tool is available to assist with identifying our industry codes.

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THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.