Wholesale Operations



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Glossary of Frontier Wholesale Terms

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800 service
800 service is free for the caller but costs the company receiving the call.
900 service
900 service is free for the company receiving the call but costs the caller.
911 service
Emergency 911 Service
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Access Carrier (or Customer) Name Abbreviation (ACNA) - A three digit code assigned to each Interexchange Carrier.
Acquired West Virginia Service Territory
Refers to the properties in West Virginia that Frontier acquired in 2010. For more information, please visit the Acquired West Virginia Local Service Specific Information page. For legal names and codes by state, please refer to the SPID-OCN reference.
Access Carrier Termination Location - Identifies the AC InterLATA facility terminal location. Denoted by a CLLI code.
Access Service Coordination-Exchange Company - The ICSC code of the Access Services Coordination - Exchange Company whenever an access service passes through more than one Access Provider's territory.
Access Service Order Guidelines - Industry guidelines for issuing Access Service Requests (ASRs) as determined by the OBF and ATIS.
Access Service Request - A request form populated as required by ASOG and ASR Custom Business Rules to order Switched or Special Access services.
Associated UNI/ENNI Terminations - Identifies the UREF termination point associated with the physical port being requested on the ASR. Valid Entry = A
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Billing Account Number - The primary telephone number of an account used for billing.
Basic (Ethernet)
Basic is the level of Ethernet Class of Service (CoS) with no bandwidth or performance guarantees and no Service Level Agreements (SLAs). Basic can also be described as the first traffic within our network to be discarded should there be congestion and higher priority traffic along the same path.
Bandwidth - Identifies the average rate in bits per second of ingress service frames up to which the network delivers service frames and meets the performance objectives defined by the LOS service attribute.
Business Rules
A set of industry standard and Frontier custom rules enforcing the parameters of the forms and fields required when submitting a request for services. To view Access Custom Business Rules, please visit the Access References page. To view Local Business Rules, please visit the Local Services Business Rules page.
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Carrier Access Billing System - System for billing access services.
Carrier Access Billing System Billing Output Specifications Billing Data Tape. This is an industry standard bill media format that provides machine readable billing data to our wholesale customers delivered electronically – for both local and access billing.
Customer Account Record Exchange - Please visit the CARE page for more information.
Company Code - A four character code that identifies CLECs and Resellers.
Customer Carrier Name Abbreviation - A three character code identifying the common language IAC code for customers submitting ASR or LSR transactions.
Customer Edge Virtual Local Area Network - An identifier derivable from a content of a service frame that allows the service frame to be associated with an EVC at the UNI.
Connecting Facility Assignment - Channel or Frame of a hi-cap facility used by a customer.
Carrier Identification Code - three or four digit number used with Feature Groups B and D to access a particular interexchange carrier's switched services from a local exchange line
Competitive Local Exchange Carrier - Any company or person authorized to provide local exchange services in competition with an ILEC.
Common Language Location Identification - A unique 11 character code that identifies a wire center.
Certificate of Insurance
Connecticut Service Territory
Refers to the SNET properties in Connecticut that Frontier acquired in 2014. For more information, please visit the Connecticut Local Service Specific Information page. For legal names and codes by state, please refer to the SPID-OCN reference.
Clarification/Notification Request (C/NR).
Customer Service Record - A record containing customer specific information on end user's account.
CTF (CTF Acquired)
Refers to the California, Texas and Florida properties acquired in 2016.
Customer Wholesale Portal - The Customer Wholesale Portal provides CLECs with the ability to access their wholesale reports. More information is available here
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Directory Listing
Directory Listing is a standard listing that includes the name, address and telephone number of an organization/firm/individual. This listing appears in the Directory Assistance records and the White Pages Directory.
Directory Listing Inquiry - Provides CLECs with listing data
Design Layout Record
Frontier provisioning and billing system for Local services
DSCP-TOS – Networking protocol with specific headers within packets of data that are associated with Quality of Service (QoS), these two fields allow for the reallocation of bits specific to IP for priority marking.
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Electronic bonding available to Wholesale customers to submit service requests in a business to business mode. For more information, please visit the Connectivity and E-Bonding page.
Early Date Acceptance - ASOG Field - Indicates if the customer agrees to accept an earlier due date on their confirmation notice than the desired due date requested if the provider can accommodate an earlier date.
This term refers to the transmission of service frames from the provider’s network towards the port.
External Network to Network Interface - A reference point representing the boundary between two Operator Metro Ethernet Networks (MENs) that are operated as separate administrative domains
E-Path is an Ethernet Virtual Private Line product offering that offers a single NNI to aggregate multiple UNIs from any location, in any LATA, within Frontier’s 25-state footprint. E-Path allows Ethernet QoS Enabled Wire Center within specific exchange levels (Silver, Gold, and Platinum) and traffic prioritization levels (Basic, Priority Data, and Real Time).
A system for connecting a number of computer systems to form a local area network, with protocols to control the passing of information and to avoid simultaneous transmission by two or more systems.
Ethernet Virtual Connection - An association of two or more User Network Interfaces (UNI) that limits the exchange of Service Frames to those UNIs
Ethernet Virtual Connection Customer Circuit Reference - Identifies the circuit number used by the customer
Ethernet Virtual Connection Identifier - Identifies the provider assigned Ethernet virtual connection identifier. EVC Circuit ID
EVC Meet Point ID - Specifies the physical facility ID interconnecting the two service providers in an EVC meet point configuration.
Ethernet Virtual Connection Reference Number - Identifies a unique number associated with the Ethernet Virtual Connection
Ethernet Virtual Connection Switch Point - Identifies the Ethernet switching point, in CLLI code format, at the UNI/ENNI termination.
Ethernet Virtual Private Line - For more information, please visit the Access References page.
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Firm Order Confirmation
FOT or Fiber Optic Termination is the connection of fiber or wire to a device, such as a wall outlet or equipment, which allows for connecting the cable to other cables or devices.
Frontier 13 Service Territory
Refers to the former GTE (Verizon West) properties that Frontier acquired from Verizon in 2010 (AZ, CA, IL, IN, MI, NV, NC, OH, SC, WI) and in 2016 (CA, TX, FL). For more information, please visit the Frontier 13 Local Service Specific Information page. For legal names and codes by state, please refer to the SPID-OCN reference.
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Grooming is the re-termination of a lower capacity service from one channel to another channel. It can be the same CFA or another CFA in the same serving wire center where the higher capacity service is multiplexed.
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Hunting is an optional feature available on two or more access lines. Hunting lines are arranged to allow incoming calls to overflow to an available line instead of experiencing a busy condition.
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Interconnection Agreement
The Interexchange Carrier Service Code (ICSC) identifies the provider service center designated to handle negotiating, provisioning and billing inquiries for access services. For information on ICSCs available for use with ordering Frontier services, please refer to the ICSC Job Aid.
Incumbent Local Exchange Carrier
This term refers to the transmission of service frames from the port to the provider’s network.
Internet Service Provider - Provider of InfoSpeed and BTAS services.
Interexchange Carrier - A telecommunications service provider authorized by the FCC to provide interstate long distance communications services between LATAs, and authorized by the State to provide long distance communications services.
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A condition which places a service orders committed due date in risk of being missed.
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Local Access and Transport Area - A geographic area within a telephone company's franchised territory which has been established in accordance with the Modification of Final Judgment (MFJ) for the purpose of defining the area within which a telephone company may offer services.
Late Bonding
Late Bonding is a process whereby a Carrier can create a trouble ticket for the same telephone number or Circuit ID after calling in the same trouble to Frontier’s repair center. The create trouble ticket is then entered and submitted via VFO-GUI or electronic bonding. For more information, please visit the Trouble Administration page.
Local Exchange Carrier - A telephone company that carries local calls. In most exchanges the LEC is a Bell operating company, but hundreds of independent telephone companies are LECs. State public service commissions regulate the monopoly services of LECs.
Legacy Service Territory
Refers to the former Citizens properties and all Frontier properties in service prior to the Verizon acquisition in 2010. For more information, please visit the Legacy Local Service Specific Information page. For legal names and codes by state, please refer to the SPID-OCN reference.
LERG (The Local Exchange Routing Guide) is a database managed by iconectiv which provides information regarding owned NPA-NXX at the block level. The LERG is updated monthly and highlights the call routing activity that occurs over the PSTN (Public Switched Telephone Network) by service providers.
Local Services
A service that connects a subscriber to the Public Switched Telephone Network (PSTN). For more information, please visit the Local References page.
Loop Conditioning
Loop Conditioning (circuit conditioning) is the modification of the characteristics of a transmission line through the installation or removal of signal shaping components (such as adding/removing load coils). Loop conditioning may be used to better match a transmission line to all of the components of a transmission signal (such as matching attenuation limits for low frequency and high frequency signals).
Level of Service Name - Identifies a name for a provider defined level of service performance associated with the Ethernet product offering
Level of Service Activity Indicator - Identifies the activity for the level of service at this UNI termination occurrence. Valid Entries: C = Change; D = Disconnect; K = Cancel (not permitted on initial ASR); N = New
Level of Service Reference Number - Identifies the reference number associated to the level of service mapping configuration being requested.
Local Service Request - A request form populated as required by the current version of LSR Business Rules to order local services.
Local Transport - Identifies the switched access local transport elements
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Portal allowing customers to request instant price quotes for eligible services. For more information, please visit the MasterStream page.
Meet Point
When two or more LECs provide one service to a carrier For more information, please visit the Access References page.
Airline miles between two points of a circuit
Mobile Telephone Switching Office - Switching Office that houses the field monitoring and relay stations for switching calls between the cellular and wire-based (land line) central office. It monitors alls cellular calls, tracks the location of all cellular-equipped vehicles traveling in the system, arranges handoffs, tracks billing information, etc.
Multiplexing Location - Identifies the CLLI Code of the provider central office which provides multiplexing for a service riding a High capacity service
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Network Channel
Network Channel Interface
Network-to-Network Interface (NNI) is an interface that specifies signaling and management functions between two networks.
Near Out of Franchise.
Number of UNI/ENNI Terminations - Reflects the number of UNI/ENNI termination occurrences being affected by the service request.
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Operating Company Number - A four-character code assigned by the National Exchange Carrier Association (NECA) to any telecommunications provider. Specifically used to identify CLEC and Reseller usage data. Refer to the SPID-OCN reference for full list of Frontier service states and associated OCNs.
Other exchange phone companies forbearance contract number or promotion number
Optical Network Terminal is a device that connects fiber optics cables to other wiring such as Ethernet and phone lines by converting the signal from optical to electrical and vice versa.
Back to Top P
Parity Bits - Parity Bits within the IEEE standard 802.1p and is another networking protocol associated with Quality of Service at the MAC level for traffic classification purposes. Therefore customers can advise Frontier through the SECNCI if they need their traffic classification to be at a Layer 2 via this marking or Layer 3 via the DSCP-TOS marking.
Priority Data - Bandwidth is guaranteed by performance is not. Typically seen in standard Local Area Network connections not requiring low latency or jitter parameters and just the need for static bandwidth.
Percentage of Interstate Usage - identifies the expected Interstate Usage for the access service on the request. Both Interstate and Intrastate may be ordered on a single Access Service Request by specifying the applicable percent of Interstate usage however, two Access Service Requests may be related to one another though the RPON (Related Purchase Order Number).
Percentage of Local Usage - identifies the percent of local usage associated with trunk groups carrying local traffic between a LEC and a CLEC
PNUM is the promotion or program number used to identify a specific contract (i.e., the contract identification number) pursuant to which a Service is ordered.
Point of Interface - Denotes the physical interface between the LATA access and the interLATA functions.
Point Code
A unique code which identifies a network node so that the SS7 network is able to route calls properly.
Purchase Order Number
Point of Interconnection on Frontier's Network
Requests for information necessary for validating a potential order, available to customers prior to submitting a service request.
Public Safety Answering Points
Provider Test Acceptance - For more information, please visit the Access References page.
Public Switched Telephone Network (PSTN)
The global collection of interconnects originally designed to support circuit-switched voice communication which provides traditional Plain Old Telephone Service (POTS) to residences and many other establishments.
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QinQ – Networking protocol associated with IEEE 802.1ad specifying the need for Stacked VLANs. Allows the customer to specify that multiple VLAN headers will be inserted into a single frame. Will allow Customers to run their own VLANs within a Service Providers VLAN structure so they can separate out various customers within their network.
Back to Top R
Root/Leaf - Indicates that the UNI is either a root or a leaf in a rooted multipoint EVC. At least one UNI must be designated as a Root. More than one Root is allowed per EVC. Valid entries: L = Leaf UNI; R = Root UNI
Regulated Collocation
Physical location of an Other Network Provider's (CLEC, IXC, Cellular) switch or transmission equipment within the LEC's Central Office For more information, please visit the Regulated Collocation page.
A version of an ASR or LSR transaction that contains errors or is missing information which has been returned to the requestor.
Real Time - Requires bandwidth and delay guarantees. Applications associated with this would be voice through VoIP, Video, Music downloads, etc
Related UNI Identifier - Identifies the provider’s related circuit ID for a UNI or ENNI (circuit or Link Aggregation Group) against which the EVC activity is requested.
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Secondary Connecting Facility Assignment
Secondary Location - Identifies the AP end office provisioning the requested switched access service. Denoted by a CLLI code
Secondary Network Channel Interface Code
Service Territory
Frontier's reference to Service Territories is specific to Local (LSR) ordering and the respective guidelines that impact the ordering process for services at a service territory level. To identify the service territory by exchange name, please refer to the Exchange and Access Line Matrix.  See also: Acquired West Virginia, Connecticut, Frontier 13, Legacy
Synchronous optical networking - a set of transport contains that allows for deliver of a variety of protocols, including traditional telephony, ATM, Ethernet, and TCP/IP traffic.
Service and Product Enhancement Code - identifies a specific product or service offering
Special Access
Dedicated access for private line services
Service Provider Identification Number - Identifies the telephone company who owns the TN
Special Access to Unbundled Network Element conversion
Standalone Wholesale Broadband
Standalone Wholesale Broadband is a broadband service that does not require a voice line to be installed. The service is installed as a dry loop service.
Summary Master BAN (SMB)
The highest level of billing hierarchy is the Summary Master Billing Account Number or SMB. A unique SMB number is assigned for each product or service category, per tariff. Individual single and multiline end-user accounts of that product and in that tariff are tied to the unique SMB. The monthly billing is issued using the Summary Master BAN as the primary account number.
Service Virtual Local Area Network Activity - Identifies the activity requested for the S-VLAN. Valid Entries: N = New; D = Disconnect; E = Retain Existing
Serving Wire Center - Denotes the AP building/location which would normally provide dial tone to a specific address.
Switched Access
Services provided over the PSTN.
Switched Access to Unbundled Network Element conversion
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A tagged VLAN is traditionally associated with an inter switch link and customers can send their own VLAN naming convention in order to tell Frontier's Switch (via an 802.1Q tag) that they want this frame to be associated with a specific VLAN within their network.
Outline the terms and conditions of providing telecommunications service to the public including rates, fees, and charges. For more information, please visit the Frontier Tariffs page.
Transparent LAN Service
Trouble Administration
Frontier's Trouble Administration allows Trouble Tickets to be entered directly into Frontier's VFO application, or sent electronically to Frontier's Gateway. For more information, please visit the Trouble Administration page.
Telecommunication Service priority
Tunnel - means the frames associated with a given protocol are transparently passed to a given EVC for transport across the Ethernet network to the destination UNI.
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User Network Interface (UNI) Activity Indicator - Identifies the activity that is taking place at this UNI/ENNI termination point. Valid Entries: C = Change; D = Disconnect; K = Cancel (not valid on initial ASR); N = New; R = Records
Unbundled Network Element - A local loop that allows non-facilities-based telecommunications providers to deliver service without having to lay network infrastructure such as copper wire, optical fiber, and coaxial cable.
User Network Interface (UNI) is a demarcation point between the responsibility of the service provider and the responsibility of the subscriber.
Untagged - traditionally associated with a host port and would not require any additional tagging to be associated with Ethernet frames. Therefore they will allow Frontier to assign our traditional Service Provider tags in order to move their Ethernet frames across the network.
User Network Interface (UNI) Reference Number - Identifies the reference number associated to the UNI port or ENNI termination point to which EVC mapping requirements will be applied.
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Customer Edge Virtual Local Area Network Activity Indicator - Identifies the activity requested for the CE-VLAN. Valid Entries: N = New; D = Disconnect; E = Retain Existing
Virtual Front Office - Gateway between service/network providers which allows the ordering of local and access service requests along with trouble ticket reporting with local exchange carriers. For more information, please visit the Systems and Online Tools page.
Virtual Front Office - Trouble Administration module
Variable Term Agreement - The VTA Field allows the customer to provide Frontier with the length of a billing contract for a specific service. For more information, please visit the Access References page.
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An entity within Carrier that owns/operates a telecom network and sells network capacity to other telecom service providers.
Wholesale Broadband
Wholesale Broadband is a broadband service that is paired with a new or existing voice line. Charges for Wholesale broadband do not include the voice charges. The voice charges will be applied under the voice agreement.
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