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References
ASR Ordering Center (ICSC)
- Opt 1 - Special Access
- Opt 2 - Switched Access
Pre FOC Ordering Contact and Escalation List
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Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. |
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|---|---|---|
| Contact | Title | Contact Info |
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Level 1
|
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ASR Ordering Center Ethernet Services |
Service Representative |
888-444-2267 – Option 1 |
|
ASR Ordering Center Other Services |
Service Representative |
888-444-2267 – Option 2
|
| Level 2 | ||
|
ASR Pre-FOC Escalation |
Escalation Representative | Carrier.DST@ftr.com |
| Level 3 | ||
| Marshall Brunson | Manager | Marshall.Brunson1@ftr.com |
| Level 4 | ||
| Pam Huber-Hauck | Director |
585-739-6365 Pam.Huber-Hauck@ftr.com |
TDM Post FOC Ordering Contact and Escalation List
|
Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. If the order being escalated is a project managed order, please contact the project manager assigned to the project. For all other escalations, please see the list below. |
||
|---|---|---|
| Contact | Title | Contact Info |
| Level 1 | ||
|
ASR Ordering Center Ethernet Services |
Service Representative |
888-444-2267 – Option 1 |
|
ASR Ordering Center Other Services |
Service Representative |
888-444-2267 – Option 2
|
| Level 2 | ||
|
ASR Post FOC Escalations Team |
Escalation Specialist | ASR.PostFOC.Escalations@FTR.com |
| Level 3 | ||
| Cheryl Tyndall | Escalation Lead |
919-941-7421 Cheryl.Tyndall@ftr.com |
| Level 4 | ||
| Doug Tomlinson | Manager |
919-941-6041 Douglas.Tomlinson@ftr.com |
Ethernet Project Management Contact and Post-FOC Escalation List
|
Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. If the order being escalated is a project managed order, please contact the project manager assigned to the project. For all other escalations, please see the list below. |
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|---|---|---|
| Contact | Title | Contact Info |
| Level 1 | ||
| CCPM Team | Project Specialist | Frontier.CCPM.Team@FTR.com |
| Level 2 | ||
| Kecia West | Manager |
919-224-1166 Kecia.West@ftr.com |
| Level 3 | ||
| Michael Hill | Manager |
757-270-1650 Michael.J.Hill@ftr.com |
Edge Colocation Program Management
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Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. |
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|---|---|---|
| Contact | Title | Contact Info |
| Level 1 | ||
| Edge Colo Team | Program Managers | Frontier.Edge.Colo@ftr.com |
| Level 2 | ||
| Will Mainor | Program Manager |
919-703-7053 William.Mainor@ftr.com |
| Level 3 | ||
| Michelle Smith | Program Lead |
765-438-8468 Michelle.Smith2@ftr.com |
| Level 4 | ||
| Ed Riley | Manager |
941-492-6977 Edward.R.Riley@ftr.com |
ASR Order Inquiries / System Issues
ASR Order Support for All States - Carrier.DST@ftr.com
After Hours TSP Ordering Contact
| Contact | Title | Contact Info |
|---|---|---|
| Pam Huber-Hauck | Director | 585-739-6365 |
Expedite, Disconnect in Error and Formal Construction Due Date Improvement Contacts
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Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. |
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|---|---|---|
| Contact | Title | Contact Info |
|
Level 1
|
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| ASR Expedite Team | Specialist | ASR.Expedites@ftr.com |
| Level 2 | ||
|
Cheryl Tyndall |
Specialist |
919-941-7421 Cheryl.Tyndall@ftr.com |
| Level 3 | ||
| Doug Tomlinson | Manager |
919-941-6041 Douglas.Tomlinson@ftr.com |
Frontier Hot Cut Pretest Contacts (ASR Transactions Only)
The Frontier Provisioning Center provides external Carriers a direct contact for pretesting of Design Service Circuits associated to a Hot Cut Order. Typically, these are referred to as a pretest prior to the actual CFA Roll/Hot Cut. Carriers wishing to pretest, prior to the actual cut, should contact the number provided below.
Frontier requires the call be placed three business days prior to the confirmed Due Date (DD - 3). Once the pretest call is made and the due date is DD – 3, Frontier will provide a call back within 24 hours.
Hours of Operation: Monday thru Friday – 24 hours
| Contact | Title | Contact Info |
|---|---|---|
| Provisioning Center | Technician |
877-398-1620 Option: 3 |
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