Wholesale Operations

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Collocation

Hours of Operation

Access Services Centers (ICSC)

The ICSC is responsible for processing all wholesale Access Service Requests (ASRs) including the following:

  • Processing Access Service Requests
  • Processing Access Service Responses and Notifications
  • Providing a single point of contact for questions relating to specific Wholesale Access Service Requests
  • Providing a single point of contact for Access Service Request Processing and Escalations

ICSC hours of operation are Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern Time. 

For contact information including escalation lists, please visit the Access Services Contacts page.

Local Services Centers

The LCSC is responsible for processing all wholesale Local Service Requests (LSRs) including the following:

  • Processing Local Service Order Requests
  • Processing Local Service Responses and Notifications
  • Providing a single point of contact for questions relating to specific Wholesale Local Service Order requests
  • Providing a single point of contact for Local Service Order Processing and Escalations

LCSC Option 1 hours of operation are Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.

LCSC Option 2 (Connecticut Only) hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time

For contact information including escalation lists, please visit the Local Voice/UNE Services Contacts page.

 

Additional Local Services Centers
Area Center Hours of Operation
Broadband Ordering Carrier Services Support Team (CSST) (M-F) 8:00 a.m. – 6:00 p.m. Eastern Time
General LSR Inquiries LCSS Helpdesk (M-F) 8:00 a.m. – 6:00 p.m. Eastern Time
LSR Post-FOC Provisioning Escalations (Missed Due Dates, Expedites, Out of Service) LSR Escalations (M-F) 8:00 a.m. – 6:00 p.m. Eastern Time
LSR Coordinate Hot Cuts and Unbundled Service Order Activity Carrier Services Support Team (CSST) (M-F) 8:00 a.m. – 6:00 p.m. Eastern Time
PA CLEC (Formerly CTSI) Ordering PA CLEC Carrier Service Center (M-F) 8:00 a.m. – 5:00 p.m. Eastern Time
Concurrence (SPID 0121, 0161, 0615, 2473, 5200, 7513 LNP Center (M-F) 8:00 a.m. – 8:00 p.m. Eastern Time
Profile Management LSR Profile Management Team (M-F) 8:00 a.m. – 5:00 p.m. Eastern Time

 

Modified Center Hours

Center Team Modified Center Hours
LCSC November 26, 2021, 8:00 a.m. – 6:00 p.m. Eastern Time

Holiday Schedule

Holiday Date of Observance
New Year's Day 2021 January 1, 2021
Martin Luther King Day January 18, 2021
Presidents’ Day February 15, 2021
Memorial Day May 31, 2021
Independence Day July 5, 2021
Labor Day September 6, 2021
Veterans Day November 11, 2021
Thanksgiving Day November 25, 2021
Christmas Day December 24, 2021
New Year's Day 2022 December 31, 2021