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WHOLESALE SUPPORT
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Access Services Centers (ICSC)
The ICSC is responsible for processing all wholesale Access Service Requests (ASRs) including the following:
- Processing Access Service Requests
- Processing Access Service Responses and Notifications
- Providing a single point of contact for questions relating to specific Wholesale Access Service Requests
- Providing a single point of contact for Access Service Request Processing and Escalations
ICSC hours of operation are Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
For contact information including escalation lists, please visit the Access Services Contacts page.
Local Services Centers
The LCSC is responsible for processing all wholesale Local Service Requests (LSRs) including the following:
- Processing Local Voice/UNE and Broadband Service Order Requests
- Processing Local Voice/UNE and Broadband Service Responses and Notifications
- Providing a single point of contact for questions relating to specific Wholesale Local Voice/UNE and Broadband Service Order requests
- Providing a single point of contact for Local Voice/UNE and Broadband Service Order Processing and Escalations
LCSC Option 1 hours of operation are Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.
LCSC Option 2 (Connecticut Only) hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time
For contact information including escalation lists, please visit the Local Voice/UNE Services Contacts or Broadband Services Contacts page.
| Additional Local Services Centers | |||
|---|---|---|---|
| Area | Center | Hours of Operation | |
| Broadband Ordering | Carrier Services Support Team (CSST) | (M-F) 8:00 a.m. – 6:00 p.m. Eastern Time | |
| General LSR Inquiries | LCSS Helpdesk | (M-F) 8:00 a.m. – 6:00 p.m. Eastern Time | |
| LSR Post-FOC Provisioning Escalations (Missed Due Dates, Expedites, Out of Service) | LSR Escalations | (M-F) 8:00 a.m. – 6:00 p.m. Eastern Time | |
| LSR Coordinate Hot Cuts and Unbundled Service Order Activity | Carrier Services Support Team (CSST) | (M-F) 8:00 a.m. – 6:00 p.m. Eastern Time | |
| PA CLEC (Formerly CTSI) Ordering | PA CLEC Carrier Service Center | (M-F) 8:00 a.m. – 5:00 p.m. Eastern Time | |
| Concurrence (SPID 0121, 0161, 0615, 2473, 5200, 7513 | LNP Center | (M-F) 8:00 a.m. – 8:00 p.m. Eastern Time | |
| Profile Management | LSR Profile Management Team | (M-F) 8:00 a.m. – 5:00 p.m. Eastern Time | |
2025 Holiday Schedule
| Holiday | Date of Observance |
|---|---|
| New Year's Day | January 1, 2025 |
| Martin Luther King Day | January 20, 2025 |
| Presidents Day | February 17, 2025 |
| Memorial Day | May 26, 2025 |
| Juneteenth | June 19, 2025 |
| Independence Day | July 4, 2025 |
| Labor Day | September 1, 2025 |
| Veterans Day | November 11, 2025 |
| Thanksgiving Day | November 27, 2025 |
| Day After Thanksgiving | November 28, 2025 |
| Christmas Day | December 25, 2025 |
2025 Modified Center Hours
| Center Team | Modified Center Hours |
|---|---|
| ALL | December 24, 2025, 8:00 a.m. – 4:00 p.m. Eastern Time |
2024 Holiday Schedule
| Holiday | Date of Observance |
|---|---|
| New Year's Day | January 1, 2024 |
| Martin Luther King Day | January 15, 2024 |
| Presidents Day | February 19, 2024 |
| Memorial Day | May 27, 2024 |
| Juneteenth | June 19, 2024 |
| Independence Day | July 4, 2024 |
| Labor Day | September 2, 2024 |
| Veterans Day | November 11, 2024 |
| Thanksgiving Day | November 28, 2024 |
| Day After Thanksgiving | November 29, 2024 |
| Christmas Day | December 25, 2024 |
2024 Modified Center Hours
| Center Team | Modified Center Hours |
|---|---|
| Access/Local | December 24, 2024, 8:00 a.m. to 4:00 p.m. Eastern Time |
PROPRIETARY NOTICE
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.