Wholesale Operations

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Access

Get Connected Product Availability Ethernet Site Ready Guide Ethernet Ordering Special Access Ordering Switched Access Ordering Access Services Contacts

Local

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Regulated Collocation

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Access Services Centers (ICSC)

The ICSC is responsible for processing all wholesale Access Service Requests (ASRs) including the following:

Processing Access Service Requests
Processing Access Service Responses and Notifications
Providing a single point of contact for questions relating to specific Wholesale Access Service Requests
Providing a single point of contact for Access Service Request Processing and Escalations

ICSC hours of operation are Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.

For contact information including escalation lists, please visit the Access Services Contacts page.

Local Services Centers

The LCSC is responsible for processing all wholesale Local Service Requests (LSRs) including the following:

Processing Local Voice/UNE and Broadband Service Order Requests
Processing Local Voice/UNE and Broadband Service Responses and Notifications
Providing a single point of contact for questions relating to specific Wholesale Local Voice/UNE and Broadband Service Order requests
Providing a single point of contact for Local Voice/UNE and Broadband Service Order Processing and Escalations

LCSC Option 1 hours of operation are Monday through Friday, 8:00 a.m. to 8:00 p.m. Eastern Time.

LCSC Option 2 (Connecticut Only) hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time

For contact information including escalation lists, please visit the Local Voice/UNE Services Contacts or Broadband Services Contacts page.

Additional Local Services Centers
Area	Center	Hours of Operation
Broadband Ordering	Carrier Services Support Team (CSST)	(M-F) 8:00 a.m. – 6:00 p.m. Eastern Time
General LSR Inquiries	LCSS Helpdesk	(M-F) 8:00 a.m. – 6:00 p.m. Eastern Time
LSR Post-FOC Provisioning Escalations (Missed Due Dates, Expedites, Out of Service)	LSR Escalations	(M-F) 8:00 a.m. – 6:00 p.m. Eastern Time
LSR Coordinate Hot Cuts and Unbundled Service Order Activity	Carrier Services Support Team (CSST)	(M-F) 8:00 a.m. – 6:00 p.m. Eastern Time
PA CLEC (Formerly CTSI) Ordering	PA CLEC Carrier Service Center	(M-F) 8:00 a.m. – 5:00 p.m. Eastern Time
Concurrence (SPID 0121, 0161, 0615, 2473, 5200, 7513	LNP Center	(M-F) 8:00 a.m. – 8:00 p.m. Eastern Time
Profile Management	LSR Profile Management Team	(M-F) 8:00 a.m. – 5:00 p.m. Eastern Time

2024 Holiday Schedule

Holiday	Date of Observance
New Year's Day	January 1, 2024
Martin Luther King Day	January 15, 2024
Presidents Day	February 19, 2024
Memorial Day	May 27, 2024
Juneteenth	June 19, 2024
Independence Day	July 4, 2024
Labor Day	September 2, 2024
Veterans Day	November 11, 2024
Thanksgiving Day	November 28, 2024
Day After Thanksgiving	November 29, 2024
Christmas Day	December 25, 2024

2024 Modified Center Hours

Center Team	Modified Center Hours
Access/Local	December 24, 2024, 8:00 a.m. to 4:00 p.m. Eastern Time

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