Wholesale Operations

Pages

References

no results found
Collocation

Frontier Local Voice/UNE Center Contacts

When contacting the Local Carrier Services Center, please provide the representative with a valid Purchase Order Number (PON) and the urgency level of the escalation. Please allow the representative a reasonable amount of time to resolve the issue. 

LSR Ordering Center (LCSC)

Order Processing for SPIDS 0121, 0161 & 2473
888-608-8023

Order Processing for SPID 5200

888-608-8023, Option 2

PA CLEC for SPID 7513
See Additional Center Contacts Below 



Local (LSR) Support Email Contacts



Local.Carrier.Services.Support@ftr.com



LSR.Escalations@ftr.com

LSR Pre and Post-FOC Inquiries Out-of-service
PLOC Freeze Inquiries Provisioning Issues
Listing Record Investigations Missed Due Dates
Report Local System Issue Expedites

Additional Center Contacts
Area Center Number/Email
General LSR Inquiries LCSS Helpdesk Local.Carrier.Services.Support@ftr.com
LSR Post-FOC Provisioning Escalations (Missed Due Dates, Expedites, Out of Service) LSR Escalations LSR.Escalations@ftr.com
LSR Coordinate Hot Cuts and Unbundled Service Order Activity Carrier Services Support Team (CSST) 877-503-8261
PA CLEC (Formerly CTSI) Ordering PA CLEC Carrier Service Center CSR: ctsicsr@ftr.com
Res LSR: lsrresi@ftr.com
Bus LSR: lsrbusi@ftr.com
Concurrence (SPID 0121, 0161, 2473, 5200, 7513 LNP Center 260-461-3353
LNP.Concurrence@ftr.com
Profile Management LSR Profile Management Team LSR.Profiles@ftr.com

Pre FOC Voice/UNE Ordering Escalation List

Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised.

Contact Title Contact Info
Level 1
Local Carrier Services Center Service Representative 888-608-8023
Level 2
LCSS Helpdesk Service Representative Local.Carrier.Services.Support@ftr.com
Level 3
Lisa Streb Manager 585-777-8569
Lisa.Streb@ftr.com
Level 4
Pam Huber-Hauck Director 585-777-1071
Pam.Huber-Hauck@ftr.com

Post FOC Voice/UNE LSR Provisioning Escalation Contact List (Missed Due Dates, Expedites and Out of Service)

Please utilize the following guidelines when submitting escalation e-mails:
 • Include the PON in the subject line.
 • If an out of service condition exists, include Out of Service or OOS along with the PON in the subject line.
 • Out of service escalations will receive status within two (2) hours.
NOTE:  Change requests or new installs not worked as expected are not considered an out of service condition, these are missed due dates.  
 

Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised.

Contact Title Contact Info
Level 1
LSR Escalation Team Service Representative LSR.Esclations@ftr.com
Level 2
Cheryl Tyndall Supervisor 919-941-7421
Cheryl.Tyndall@ftr.com
Level 3
Doug Tomlinson Manager 919-941-6041
Douglas.Tomlinson@ftr.com
Level 4
Steve Herrling Director 703-298-7231
Steve.Herrling@ftr.com

 

EXPEDITE DUE DATE REQUEST Earlier due date requests require the submission of a supplement LSR with the Expedite (EXP) field populated once a Firm Order Confirmation has been received from the initial request.
• If returned due date is not acceptable, proceed to 1st level escalation.
• The representative will contact the appropriate provisioning team to inquire if an earlier due date can be accommodated.
NOTE:  Frontier does not guarantee that a request to expedite a due date can be granted. 

Pennsylvania CLEC Contacts (Formerly CTSI)

Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised.

Contact Title Contact Info
Level 1
PA CLEC Carrier Service Center Service Representative CSR: ctsicsr@ftr.com
Residential LSR: lsrresi@ftr.com
Business LSR: lsrbusi@ftr.com
Level 2
Dennis Kaups Supervisor 304-346-6691
Dennis.Kaups@ftr.com
Level 3
Marshall Brunson Manager 919-224-1172
Marshall.Brunson@ftr.com
Level 4
Pam Huber-Hauck Director 585-777-1071
Pam.Huber-Hauck@ftr.com

LSR LNP Coordinated Activity Contact and Escalation List

Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised.

Contact Title Contact Info
Level 1
Carrier Services Support Team (CSST) Service Representative 877-503-8261
Level 2
Dennis Kaups Supervisor 304-346-6691
Dennis.Kaups@ftr.com
Level 3
Marshall Brunson Manager 919-224-1172
Marshall.Brunson@ftr.com
Level 4
Pam Huber-Hauck Director 585-777-1071
Pam.Huber-Hauck@ftr.com

LNP Center and Escalation List – SPIDs 0121, 0161, 2473 (NY RLEC Only), 5200 & 7513

The Local Number Portability (LNP) Center is responsible for the resolution of NPAC message fallout between Frontier Communications and the New Network Service Provider (NNSP). Before contacting the LNP Center, the NNSP should verify receipt of the Firm Order Confirmation (FOC).

Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised.

Contact Title Contact Info
Level 1
Local Number Portability Center Service Representative LNP.Concurrence@ftr.com
Level 2
Sheri Pressler Manager 260-461-3475
Level 3
Irene Beitz-Yorks Director 570-631-1078

LSR Profile Management Contact and Escalation List

The LSR Profile team cares for all CLEC Profile Management requests.

Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised.

Contact Title Contact Info
Level 1
LSR Profile Management Profile Specialist LSR.Profiles@ftr.com
Level 2
Chris Dugan Manager 585-777-8432
Christopher.Dugan@ftr.com
Level 3
Pam Huber-Hauck Director 585-777-1071
Pam.Huber-Hauck@ftr.com
If you would like to be included in the email distribution of the OSS System Availability updates, please subscribe here.