Wholesale Operations

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Wholesale Repair Contacts

If you are a Frontier Wholesale Customer, all initial trouble reports or trouble status requests must be submitted using one of the following:

  • Virtual Front Office – Trouble Administration Module (VFO-TA)
  • E-Bonded TA (EBTA) via tML

Note: For Wholesale Broadband, FTTP and Bulk DSL services, electronic trouble report submission is not available. See contact list below.

For more information please visit the Trouble Administration page. Exception: Opening trouble reports by phone is acceptable during those times when our systems are unavailable. Customer notices are distributed and posted to our website providing notification of system availability exceptions. The System Availability Schedule and exceptions are available on the System Availability Exceptions page.

To schedule a Vendor Meet, in addition to opening an electronic trouble report, Carriers must contact the CCSC at 877-500-5514. Escalation contact phone numbers to the Repair Centers are provided below.

Frontier's Trouble Administration allows Trouble Reports to be entered directly into Frontier's VFO application, or sent electronically to Frontier's Gateway.

If you are a Frontier Wholesale Customer and would like to get connected with Frontier Trouble Administration, please visit the Get Connected page for more information.

If you are unable to open a ticket in VFO-TA due to system issues, please manually report the trouble by contacting Frontier (see lists above).  To report the VFO-TA system issue, please contact: FTR-CMP-Team@ftr.com

If you would like to be included in the email distribution of the OSS System Availability updates, please visit the Subscribe to Wholesale Notifications page.