Wholesale Operations

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Collocation

Wholesale Team Contacts

Interconnection Management

The Interconnection Manager negotiates Interconnection Agreements for facility based or reseller CLECs, Commercial Mobile Radio Service Providers and Interexchange Carriers which include but are not limited to the following services:

  • Mutual Compensation and traffic nationwide
  • Collocation
  • Pole and Conduit Attachments

To request the initiation of an interconnection agreement, please email Contract.Management@ftr.com

Carrier Sales and Account Management

At Frontier, every wholesale customer is important and is assigned a dedicated Sales Team.  Your dedicated Sales Team consists of a Director, Account Manager, Sales Support Consultant, and Sales Engineer.

If you are currently unaware of your assigned dedicated Sales Team, please email CarrierRequest@ftr.com

Click here for more information on Frontier Wholesale Products.

Frontier Access Carrier Service Centers (ICSC)

The ICSC hours of operation are 8 am – 6 pm EST. The ICSC is responsible for processing all wholesale Access Service Requests (ASRs) including the following:

  • Processing Access Service Requests
  • Processing Access Service Responses and Notifications
  • Providing a single point of contact for questions relating to specific Wholesale Access Service Requests
  • Providing a single point of contact for Access Service Request Processing and Escalations

For contact information including escalation lists, please visit the Access Services Contacts page.

Frontier Local Carrier Service Centers (LCSC)

The LCSC is responsible for processing all wholesale Local Service Requests (LSRs) including the following:

  • Processing Local Service Order Requests
  • Processing Local Service Responses and Notifications
  • Providing a single point of contact for questions relating to specific Wholesale Local Service Order requests
  • Providing a single point of contact for Local Service Order Processing and Escalations

LCSC hours of operation are 8 am – 8 pm EST.

For contact information including escalation lists, please visit the Local Voice/UNE Services Contacts page.