Wholesale Operations

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Access

Get Connected for Access Services Product Availability Ethernet Site Ready Guide Ethernet Ordering Special Access Ordering Switched Access Ordering Access Services Contacts

Local

Location/Product Qualification Voice/UNE Services Get Connected for Voice/UNE Services LSR Business Rules Broadband Services Get Connected for Broadband Services Directory Services Voice/UNE Services Contacts Broadband Services Contacts

Edge Colocation

Overview Assessment and Ordering Access Cards

Regulated Collocation

Overview Applications Access Cards

Pricing Guides

Frontier Tariffs Interstate Service Guide Connecticut Guidebook

Billing

Wholesale Billing Online Billing Statement Tools Payment Remittance Tax Exemption Information Wholesale Billing Claim and Escalation Guide

Troubles

Trouble Administration Get Connected for Trouble Administration Planned Network Maintenance Wholesale Repair Contacts

Systems and Online Tools

Virtual Front Office MasterStream Connectbase Customer Wholesale Portal Get Connected System Availability Release Forecast

Notifications and News

2023 2022 2021 2020 Billing Notifications Copper to Fiber Transformation Release Notifications System Availability Exceptions Subscribe to Wholesale Notifications

Contacts and Escalation Lists

Hours of Operation Wholesale Team Contacts Access Services Contacts Local Voice/UNE Services Contacts Broadband Services Contacts Wholesale Repair Contacts

Reference Library

Wholesale Help Center Exchange Lookup Tool Tips and Tricks Access References Local References Broadband References Regulated Collocation References Directory References CARE Interconnection Access Ordering Diagrams Aerial and Underground Services WV BTOP Wholesale Terms Glossary

Ethernet Ordering

This self-service site will allow CLECs, IXCs and Wireless service providers with the information they need about Frontier's Wholesale Ethernet Access services.

A glossary of Frontier wholesale terms is available to provide definition of terms you may see throughout this site. If you have questions that are not answered within this site or our Wholesale Help Center, please contact us.

VFO Ordering and Preordering SystemLogin Frontier VFO User GuideDownload ASR Supplemental Training (Live Webinar Instruction)Learn More

FAQ Categories

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Ethernet Ordering References

Product AvailabilityLearn More Ethernet Site Ready GuideLearn More Ethernet Tier Building Location and SWC FilesLearn More Ethernet Order SamplesLearn More Ethernet NC/NCI/SECNCI Job AidsLearn More Decoder Tool (Switched Ethernet Layer 2 PNUM begins with EPAV or EIAV)Click Here

Access Custom Business Rules ASOG 66Download Exchange Lookup ToolClick Here

2023 Blocked Due Dates
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Access Custom Business Rules ASOG 66 - (Effective 3/19/2023)
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Access Standard Provisioning Intervals
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Confirmation (FOC) Mapping UNI-EVC COMBO
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Construction (NFR/NFRT) Due Date Improvement Process
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Dedicated Ethernet End-of-Life (EOL) Job Aid
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Design Layout Record (DLR) Request Instructions
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Diversity
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Ethernet Enabled SWC List Updated 05/22/2023
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Ethernet Standard Site Survey Form Overview
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Jeopardy Codes
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Project Management Guidelines
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PTA Overview and Enrollment Process
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SPEC Code Job Aid
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Telecommunications Service Priority (TSP) Job Aid
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Test and Turn Up Process (Access)
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TLS Titan Address Validation Job Aid
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TLS Titan Site List (CTF Acquired Properties Only)
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Variable Term Agreement (VTA) Job Aid
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Wireline Switched Ethernet Products – Discontinuation/Grandfather of End-of-Life (“EOL”) Products
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