Wholesale Operations

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Access

Get Connected for Access Services Product Availability Ethernet Site Ready Guide Ethernet Ordering Special Access Ordering Switched Access Ordering Access Services Contacts

Local

Location/Product Qualification Voice/UNE Services Get Connected for Voice/UNE Services LSR Business Rules Broadband Services Get Connected for Broadband Services Directory Services Voice/UNE Services Contacts Broadband Services Contacts

Collocation

Pricing Guides

Frontier Tariffs Interstate Service Guide Connecticut Guidebook

Billing

Wholesale Billing Payment Remittance Tax Exemption Information Wholesale Billing Claim and Escalation Guide

Troubles

Trouble Administration Get Connected for Trouble Administration Planned Network Maintenance Wholesale Repair Contacts

Systems and Online Tools

Virtual Front Office MasterStream Connected2Fiber Customer Wholesale Portal Get Connected System Availability Release Forecast Local OSS Interface Change Management

Reference Library

Wholesale Terms Glossary Wholesale Frequently Asked Questions Access References Local References Broadband References Collocation References Directory References CARE Interconnection Access Ordering Diagrams Aerial and Underground Services CLEC User Forum WV BTOP

Notifications and News

2021 2020 2019 2018 Billing Notifications Release Notifications System Availability Exceptions Industry Meeting Notifications Subscribe to Wholesale Notifications

Contacts and Escalation Lists

Hours of Operation Wholesale Team Contacts Access Services Contacts Local Voice/UNE Services Contacts Broadband Services Contacts Wholesale Repair Contacts

Ethernet Ordering

This self-service site will allow CLECs, IXCs and Wireless service providers with the information they need about Frontier's Wholesale Ethernet Access services. A glossary of Frontier wholesale terms is available to provide definition of terms you may see throughout this site. If you have any questions that we don't answer within this site, please contact us.

VFO Ordering and Preordering SystemLogin VFO Online Training Video LibraryLearn More ASR Supplemental Training (Live Webinar Instruction)Learn More

Product AvailabilityLearn More Ethernet Site Ready GuideLearn More

Ethernet Ordering References

Ethernet Order SamplesLearn More Ethernet NC/NCI/SECNCI Job AidsLearn More

Access Custom Business Rules ASOG 62Download

2021 Blocked Due Dates
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Access Standard Provisioning Intervals
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Circuit ID Format Requirements
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Circuit ID - Serial Circuit ID Mapping
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Construction (NFR/NFRT) Due Date Improvement Process
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Design Layout Record (DLR) Request Instructions
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Ethernet Enabled SWC List Updated 04/19/2021
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Ethernet Standard Site Survey Form Overview
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Exchange Sheets Frontier Serving Wire Switches with ICSC code List
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ICSC Job Aid
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Jeopardy Codes
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Project Management Guidelines
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PTA Overview and Enrollment Process
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SPEC Code Job Aid
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Telecommunications Service Priority (TSP) Job Aid
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Termination Liability Exception for Service Upgrades
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Test and Turn Up Process (Access)
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TLS Titan Address Validation Job Aid
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TLS Titan Site List (CTF Acquired Properties Only)
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Variable Term Agreement (VTA) Job Aid
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Wireline Switched Ethernet Products – Discontinuation/Grandfather of End-of-Life (“EOL”) Products
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