Wholesale Operations

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Access

Get Connected for Access Services Product Availability Ethernet Site Ready Guide Ethernet Ordering Special Access Ordering Switched Access Ordering Access Services Contacts

Local

Location/Product Qualification Voice/UNE Services Get Connected for Voice/UNE Services LSR Business Rules Broadband Services Get Connected for Broadband Services Directory Services Voice/UNE Services Contacts Broadband Services Contacts

Edge Colocation

Overview Assessment and Ordering Access Cards

Regulated Collocation

Overview Applications Access Cards

Pricing Guides

Frontier Tariffs Interstate Service Guide Connecticut Guidebook

Billing

Wholesale Billing Online Billing Statement Tools Payment Remittance Tax Exemption Information Wholesale Billing Claim and Escalation Guide

Troubles

Trouble Administration Get Connected for Trouble Administration Planned Network Maintenance Wholesale Repair Contacts

Systems and Online Tools

Virtual Front Office MasterStream Connectbase Customer Wholesale Portal Get Connected System Availability Release Forecast

Notifications and News

2023 2022 2021 2020 Billing Notifications Copper to Fiber Transformation Release Notifications System Availability Exceptions Subscribe to Wholesale Notifications

Contacts and Escalation Lists

Hours of Operation Wholesale Team Contacts Access Services Contacts Local Voice/UNE Services Contacts Broadband Services Contacts Wholesale Repair Contacts

Reference Library

Wholesale Help Center Exchange Lookup Tool Tips and Tricks Access References Local References Broadband References Regulated Collocation References Directory References CARE Interconnection Access Ordering Diagrams Aerial and Underground Services WV BTOP Wholesale Terms Glossary

Frontier-Connectbase

Frontier has engaged with Connectbase (formerly Connected2Fiber) to provide our Wholesale customers a variety of options for consuming our network footprint, serviceable buildings, products and pricing.

FAQ Categories

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Eligible Products

EIA
E-Path
Wholesale Advantage Broadband (Fiber/Commercial Buildings - Serviceability only, no pricing)

Frontier-Connectbase Serviceability PortalLogin Connectbase PortalLogin

Methods of Access

Wholesale customers that have access to Connectbase and use their CPQ quoting module may complete and submit the Frontier-Connectbase Registration Form to request access to Frontier products and pricing*.

Wholesale customers that do not currently have access to Connectbase and still wish to access Frontier products and pricing*, may complete and submit the Frontier-Connectbase Registration Form for use of Connectbase's Availability Engine API. Frontier will validate customer status and contracts and engage Connectbase to reach out to you with API details. The Availability Engine API is for customers who do not currently use Connectbase directly. The customer must provide API Developer information to Frontier. This API will be dedicated to Frontier information only.

Wholesale customers looking to validate the serviceability at an address or set of addresses and quickly determine if Frontier services those locations, may complete and submit the Frontier-Connectbase Registration Form to request access to the Frontier-Connectbase Serviceability Portal. This simple to access GUI tool, will not only allow for the checking of serviceability but also allow a pricing* check. The Frontier-Connectbase Serviceability Portal is for customers who do not currently use Connectbase directly. Frontier will validate customer status and contracts, then contact the requestor with login information.

Frontier-Connectbase Registration FormClick Here

*Pricing only applies to customers with executed Tiered Ethernet contracts. Broadband serviceability is available; however, pricing is not currently available.

For any questions not answered here, please contact the Frontier-Connectbase Support team by email at: Frontier.C2F@ftr.com.

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