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Get Connected to Frontier Systems and Online tools
Frontier provides various systems and online tools to assist with Ordering Services and viewing account activities.Frontier Online Ordering System
To request access to Frontier's online ordering application, Virtual Front Office (VFO), customers are required to complete and submit the Frontier Connectivity Access Form available below.
VFO is a web-based application that runs on Chrome and Edge; therefore, the user must open a Web browser to access the application.
Frontier-MasterStream
This online tool gives customers the ability to request instant price quotes for applicable services. For more information, click the button below.Frontier-Connected2Fiber
Frontier has engaged with Connected2Fiber to provide our Wholesale customers a variety of options for consuming our network footprint, serviceable buildings, products and pricing.Customer Wholesale Portal (CWP)
This online tool gives CLECs the ability to access their wholesale reports.-
Customer Wholesale Portal Registration InstructionsDownload Now
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Customer Wholesale Portal User GuideDownload Now
Frequently Asked Questions
Please visit one of the Get Connected pages from the Access, Local or Troubles menus for more information.
Please contact the Frontier Connectivity Manager at: Frontier.Connectivity.Management@ftr.com.
To begin the process, please complete and submit the Frontier Connectivity Access Form available from the Get Connected pages.
To begin the process, please complete and submit the Frontier Connectivity Access Form available from the Get Connected pages.
If your company currently has connectivity to VFO, please contact your company administrator for login credentials. If you are unsure who your company administrator is, please send inquiry to: Frontier.Connectivity.Management@ftr.com. If your company does not have connectivity to VFO, a Frontier Connectivity Access Form is required. Please visit the Get Connected page for more information.
To establish a profile with Frontier, please complete and submit the CLEC Master Account Questionnaire (CMAQ) form available from the Get Connected for Voice/UNE Services page.
For questions regarding your Frontier customer profile, please contact the LSR Profile team at: LSR.Profiles@ftr.com.
To request the initiation of an interconnection agreement, please email Contract.Management@ftr.com. For more information, please visit the Interconnection page available from the Reference Library.
Approval from the Public Utilities Commission is required from the utility commission of the state you want to resell services. The approval will include a Certificate of Operating Authority. For state-by-state Commission contacts, please visit the NARUC website at: http://www.naruc.org/.
In all Frontier areas except Rochester, NY, an agreement must be in place to order resale services from Frontier. To negotiate a Resale agreement with Frontier, please contact Contract.Management@ftr.com.
Please visit the Get Connected page for information on getting connected to Frontier's wholesale ordering interfaces.
PROPRIETARY NOTICE
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUNT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE CITIZENS LOCAL EXCHANGE COMPANIES. CITIZENS COMMUNICATIONS ALL RIGHTS RESERVED.
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUNT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE CITIZENS LOCAL EXCHANGE COMPANIES. CITIZENS COMMUNICATIONS ALL RIGHTS RESERVED.