Wholesale Operations

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Access

Get Connected for Access Services Product Availability Ethernet Site Ready Guide Ethernet Ordering Special Access Ordering Switched Access Ordering Access Services Contacts

Local

Location/Product Qualification Voice/UNE Services Get Connected for Voice/UNE Services LSR Business Rules Broadband Services Get Connected for Broadband Services Directory Services Voice/UNE Services Contacts Broadband Services Contacts

Edge Colocation

Overview Assessment and Ordering Access Cards

Regulated Collocation

Overview Applications Access Cards

Pricing Guides

Frontier Tariffs Interstate Service Guide Connecticut Guidebook

Billing

Wholesale Billing Payment Remittance Tax Exemption Information Wholesale Billing Claim and Escalation Guide

Troubles

Trouble Administration Get Connected for Trouble Administration Planned Network Maintenance Wholesale Repair Contacts

Systems and Online Tools

Virtual Front Office MasterStream Connectbase Customer Wholesale Portal Get Connected System Availability Release Forecast Local OSS Interface Change Management

Notifications and News

2022 2021 2020 2019 Billing Notifications Release Notifications System Availability Exceptions Industry Meeting Notifications Subscribe to Wholesale Notifications

Contacts and Escalation Lists

Hours of Operation Wholesale Team Contacts Access Services Contacts Local Voice/UNE Services Contacts Broadband Services Contacts Wholesale Repair Contacts

Reference Library

Wholesale Terms Glossary Wholesale Frequently Asked Questions Access References Local References Broadband References Regulated Collocation References Directory References CARE Interconnection Access Ordering Diagrams Aerial and Underground Services CLEC User Forum WV BTOP

Local OSS Interface Change Management

OSS Interface Change Management Team Contact Email: FTR-CMP-Team@ftr.com

Industry Change Control Meetings

Overview

The Industry Change Control Meeting is a forum attended by the Frontier Change Control Manager, Frontier Support Group’s subject matter experts (as needed), and Telecommunications Company (TC) Change Management representatives. The Industry Change Control Meeting’s main objectives are to:

Provide a forum for discussing Change Control issues
Summarize prior months' activities
Present outlook for future releases

2022 Meeting Schedule

February 9, 2022:	Cancelled
April 13, 2022:	2:00 p.m. Eastern Time
June 8, 2022:	2:00 p.m. Eastern Time
August 10, 2022:	2:00 p.m. Eastern Time
October 12, 2022:	2:00 p.m. Eastern Time
December 14, 2022:	2:00 p.m. Eastern Time

The bridge information and agenda for each meeting, or a cancellation notice if meeting is unnecessary, will be sent out one week prior to the scheduled meeting. Meeting minutes will be distributed following each meeting. To access upcoming meeting announcements or prior meeting minutes, please visit the Industry Meeting Notifications page.

If you would like to be included in the Change Management email distribution, please visit the Subscribe to Notifications page.

OSS Interface Change Management Process
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CLEC customers may submit a change request by completing the Type 5 Change Request Form.

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