WHOLESALE SUPPORT

PRODUCT RESOURCES

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Access

Get Connected Product Availability Ethernet Site Ready Guide Ethernet Ordering Special Access Ordering Switched Access Ordering Access Services Contacts

Local

Location/Product Qualification Voice/UNE Services Get Connected LSR Business Rules Broadband Services VoIP Directory Services Voice/UNE Services Contacts Broadband Services Contacts

Edge Colocation

Overview Assessment and Ordering Access Cards

Regulated Collocation

Overview Applications Access Cards

Pricing Guides

Frontier Tariffs Interstate Service Guide Connecticut Guidebook

Billing

Wholesale Billing Online Billing Statement Tools Payment Remittance Tax Exemption Information Wholesale Billing Claim and Escalation Guide

Troubles

Trouble Administration Get Connected Planned Network Maintenance Wholesale Repair Contacts

Systems and Online Tools

Virtual Front Office MasterStream Connectbase Customer Wholesale Portal Get Connected System Availability Release Forecast

Notifications and News

2024 2023 2022 2021 Billing Notifications Copper Optimization Release Notifications System Availability Exceptions Subscribe to Wholesale Notifications

Contacts and Escalation Lists

Hours of Operation Wholesale Team Contacts Access Services Contacts Local Voice/UNE Services Contacts Broadband Services Contacts Wholesale Repair Contacts

Reference Library

Wholesale Help Center Exchange Lookup Tool Access References Local References Broadband References Regulated Collocation References Directory References CARE Interconnection Access Ordering Diagrams Aerial and Underground Services WV BTOP Wholesale Terms Glossary

Release Forecast

2025 Release Forecast

ASOG System Release (VFO Access/UOM)
Release Title	Release Date	Critical Milestone	Milestone Date
ASOG 70 System Upgrade	03/16/25	60-Day Notification Draft Custom Access Business Rules	01/15/25
ASOG 70 System Upgrade	03/16/25	45-Day Notification	01/30/25
ASOG 70 System Upgrade	03/16/25	30-Day Notification Final Draft Custom Access Business Rules	02/14/25
ASOG 71 System Upgrade	09/21/25	60-Day Notification Draft Custom Access Business Rules	07/23/25
ASOG 71 System Upgrade	09/21/25	45-Day Notification	08/07/25
ASOG 71 System Upgrade	09/21/25	30-Day Notification Final Draft Custom Access Business Rules	08/22/25

Local CLEC Impacting Release (VFO Local/EDI/UOM)
Release Title	Release Date	Critical Milestone	Milestone Date
February 2025 Local Release	02/23/25	73-Day Notification Draft LSR Business Rules	12/12/24
February 2025 Local Release	02/23/25	66-Day Notification Draft E-Bond Technical Guidelines (EDI/UOM)	12/19/24
February 2025 Local Release	02/23/25	45-Day Notification Final Draft LSR Business Rules and E-Bond Technical Guidelines (EDI/UOM)	01/09/25
June 2025 Local Release	06/22/25	73-Day Notification Draft LSR Business Rules	04/10/25
June 2025 Local Release	06/22/25	66-Day Notification Draft E-Bond Technical Guidelines (EDI/UOM)	04/17/25
June 2025 Local Release	06/22/25	45-Day Notification Final Draft LSR Business Rules and E-Bond Technical Guidelines (EDI/UOM)	05/08/25
October 2025 Local Release	10/19/25	73-Day Notification Draft LSR Business Rules	08/07/25
October 2025 Local Release	10/19/25	66-Day Notification Draft E-Bond Technical Guidelines (EDI/UOM)	08/14/25
October 2025 Local Release	10/19/25	45-Day Notification Final Draft LSR Business Rules and E-Bond Technical Guidelines (EDI/UOM)	09/04/25

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