Wholesale Operations

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References

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Access

Get Connected for Access Services Product Availability Ethernet Site Ready Guide Ethernet Ordering Special Access Ordering Switched Access Ordering Access Services Contacts

Local

Location/Product Qualification Voice/UNE Services Get Connected for Voice/UNE Services LSR Business Rules Broadband Services Get Connected for Broadband Services Directory Services Voice/UNE Services Contacts Broadband Services Contacts

Edge Colocation

Overview Assessment and Ordering Access Cards

Regulated Collocation

Overview Applications Access Cards

Pricing Guides

Frontier Tariffs Interstate Service Guide Connecticut Guidebook

Billing

Wholesale Billing Online Billing Statement Tools Payment Remittance Tax Exemption Information Wholesale Billing Claim and Escalation Guide

Troubles

Trouble Administration Get Connected for Trouble Administration Planned Network Maintenance Wholesale Repair Contacts

Systems and Online Tools

Virtual Front Office MasterStream Connectbase Customer Wholesale Portal Get Connected System Availability Release Forecast

Notifications and News

2023 2022 2021 2020 Billing Notifications Copper to Fiber Transformation Release Notifications System Availability Exceptions Subscribe to Wholesale Notifications

Contacts and Escalation Lists

Hours of Operation Wholesale Team Contacts Access Services Contacts Local Voice/UNE Services Contacts Broadband Services Contacts Wholesale Repair Contacts

Reference Library

Wholesale Help Center Exchange Lookup Tool Tips and Tricks Access References Local References Broadband References Regulated Collocation References Directory References CARE Interconnection Access Ordering Diagrams Aerial and Underground Services WV BTOP Wholesale Terms Glossary

System Availability

Operational Support System (OSS)	Hours of Availability
Virtual Front Office (VFO) Modules: Access (ASR), Local (LSR, BTAS), TA (TA)	Sunday 09:00 to Wednesday 22:00 Eastern Time Thursday 04:00 to Saturday 22:00 Eastern Time
Electronic Bonding (EDI, UOM, tML)	Sunday 09:00 to Wednesday 22:00 Eastern Time Thursday 04:00 to Saturday 22:00 Eastern Time
Frontier-MasterStream Portal (Pricing Quotes)	Monday through Friday 06:00 to 24:00 Eastern Time Saturday 15:00 to Sunday 24:00 Eastern Time
Frontier-Connected2Fiber (Network Routes/Buildings/Price Quotes)	Monday through Friday 06:00 to 24:00 Eastern Time Saturday 15:00 to Sunday 24:00 Eastern Time
Customer Wholesale Portal (Reports/Performance Measures)	Sunday 09:00 to Wednesday 22:00 Eastern Time Thursday 04:00 to Saturday 22:00 Eastern Time

FAQ Categories

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System Availability exceptions are published on the System Availability Exceptions page which is available from the Notifications and News menu on the left.

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