Wholesale Operations

Pages

References

no results found

VFO Online Training Video Library

Frontier Communications provides Virtual Front Office (VFO) online training courses. Below you will find the VFO online courses categorized for specific area of interest.

Once you have selected a course, simply click the video link to begin. Training guides are also available for your use during training and as a reference after training. 

Introduction to VFO Training Course

This Introduction to VFO Training Course is intended to provide users an understanding of the application and basic navigation. This course is a prerequisite to the Access and Local Module training courses. The accompanying training guide should be utilized while taking the online video course and may be helpful after training as a job aid.

VFO Access Module Training Courses (Prerequisite: Introduction to VFO)

Welcome to Frontier’s Virtual Front Office Access Module Training Courses for ASR Pre-order and Order training. The prerequisite to this course is the Introduction to VFO. We encourage you to take the prerequisite course prior to continuing. The ASR Pre-Order course should be taken prior to the ASR Orders course. The training guides should be utilized while taking the online video courses and may be helpful after training as a job aid.

ASR Ethernet Supplemental Training Courses

The ASR Ethernet training courses are supplemental to the ASR Pre-Order and Order training courses. These additional courses will provide direction to Access Module users with use of the ASR Pre-Order Location Inquiry Switched Ethernet Only and submitting Ethernet Internet Access (EIA) Combo Orders. The training guides should be utilized while taking the online video courses and may be helpful after training as a job aid.

 

VFO Local Module Training Courses (Prerequisites: Introduction to VFO)

Welcome to Frontier’s Virtual Front Office Local Module Training Courses for LSR Pre-order and LSR Orders training. The prerequisite to this class is the Introduction to VFO. We encourage you to take the prerequisite course prior to continuing. The LSR Pre-Order course should be taken prior to the LSR Orders course. The training guides should be utilized while taking the online video courses and may be helpful after training as a job aid.

Local Module Supplemental Training Courses

Wholesale Advantage Broadband Training Course

This is a supplemental Local Module training course intended for customers ordering Wholesale Advantage Broadband services.

Loop Qualification Bulk Loader Training Course

This course is intended to provide you with direction on use of the Loop Qualification Bulk Loader tool, available from the Pre-Order menu of the Local Module in VFO.

Trouble Administration Module Training Courses

Welcome to Frontier’s Virtual Front Office TA Module Training Courses for Access, Local and ISP Trouble Reports training.

Part 1 of the Trouble Administration training video includes an Overview of VFO, and provides instruction for basic navigation and creating trouble tickets and templates.

Part 2 of the Trouble Administration training video includes instruction for how to trouble shoot Trouble Report issues, search for tickets, view ticket histories and general management of Trouble Reports.

Part 3 of the Trouble Administration training video provides instruction for conducting Mechanized Loop Tests.

The training guide should be utilized while taking the online video courses and may be helpful after training as a job aid.

VFO Administrator Training Course (Prerequisite: Introduction to VFO)

Welcome to the Administrator training of the VFO application. This course is intended for users with Administrator access to the VFO application.  The prerequisite to this course is the Introduction to VFO.  We encourage you to take the prerequisite course prior to continuing.