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Access

Get Connected Product Availability Ethernet Site Ready Guide Ethernet Ordering Special Access Ordering Switched Access Ordering Access Services Contacts

Local

Location/Product Qualification Voice/UNE Services Get Connected LSR Business Rules Broadband Services VoIP Directory Services Voice/UNE Services Contacts Broadband Services Contacts

Edge Colocation

Overview Assessment and Ordering Access Cards

Regulated Collocation

Overview Applications Access Cards

Pricing Guides

Frontier Tariffs Interstate Service Guide Connecticut Guidebook

Billing

Wholesale Billing Online Billing Statement Tools Payment Remittance Tax Exemption Information Wholesale Billing Claim and Escalation Guide

Troubles

Trouble Administration Get Connected Planned Network Maintenance Wholesale Repair Contacts

Systems and Online Tools

Virtual Front Office MasterStream Connectbase Customer Wholesale Portal Get Connected System Availability Release Forecast

Notifications and News

2024 2023 2022 2021 Billing Notifications Copper Optimization Release Notifications System Availability Exceptions Subscribe to Wholesale Notifications

Contacts and Escalation Lists

Hours of Operation Wholesale Team Contacts Access Services Contacts Local Voice/UNE Services Contacts Broadband Services Contacts Wholesale Repair Contacts

Reference Library

Wholesale Help Center Exchange Lookup Tool Access References Local References Broadband References Regulated Collocation References Directory References CARE Interconnection Access Ordering Diagrams Aerial and Underground Services WV BTOP Wholesale Terms Glossary

Ethernet NC/NCI Decoder Tool

This automated tool has been designed for our Wholesale customers ordering Wireline Switched Ethernet (Layer 2 TIER PNUM) services with a PNUM that begins with EIAV or EPAV. The Decoder Tool will identify the correct NC, NCI, SECNCI and SPEC Codes necessary for Access Service Request (ASR) submission. You will be asked to make a series of selections. Once all the required selections have been made, a downloadable results screen will be displayed.

Wholesale customers ordering UNI in a Collocation (E-Path or EIA) should refer to the available job aids online at: https://wholesale.frontier.com/access-services/ethernet-ordering/ethernet-order-samples.

Wholesale customers ordering other Ethernet Services (PNUM does not begin with EIAV or EPAV) should refer to the available job aids online at: https://wholesale.frontier.com/access-services/ethernet-ordering/ethernet-nc-nci-secnci-job-aids.

If you are interested in a new Tier Rate contract (PNUM beginning with EIAV or EPAV), please contact your Frontier Account Manager for further assistance. If you do not currently have an assigned Account Manager, please contact [email protected].

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