Wholesale Operations

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Access

Get Connected for Access Services Product Availability Ethernet Site Ready Guide Ethernet Ordering Special Access Ordering Switched Access Ordering Access Services Contacts

Local

Location/Product Qualification Voice/UNE Services Get Connected for Voice/UNE Services LSR Business Rules Broadband Services Get Connected for Broadband Services Directory Services Voice/UNE Services Contacts Broadband Services Contacts

Edge Colocation

Overview Assessment and Ordering Access Cards

Regulated Collocation

Overview Applications Access Cards

Pricing Guides

Frontier Tariffs Interstate Service Guide Connecticut Guidebook

Billing

Wholesale Billing Online Billing Statement Tools Payment Remittance Tax Exemption Information Wholesale Billing Claim and Escalation Guide

Troubles

Trouble Administration Get Connected for Trouble Administration Planned Network Maintenance Wholesale Repair Contacts

Systems and Online Tools

Virtual Front Office MasterStream Connectbase Customer Wholesale Portal Get Connected System Availability Release Forecast

Notifications and News

2023 2022 2021 2020 Billing Notifications Release Notifications System Availability Exceptions Subscribe to Wholesale Notifications

Contacts and Escalation Lists

Hours of Operation Wholesale Team Contacts Access Services Contacts Local Voice/UNE Services Contacts Broadband Services Contacts Wholesale Repair Contacts

Reference Library

Wholesale Help Center Copper to Fiber Transformation Tips and Tricks Wholesale Terms Glossary Access References Local References Broadband References Regulated Collocation References Directory References CARE Interconnection Access Ordering Diagrams Aerial and Underground Services WV BTOP

Ethernet NC/NCI Decoder Tool

This automated tool is intended for Wholesale customers who are ordering Wireline Switched Ethernet (Layer 2 TIER PNUM) services with a PNUM that begins with EIAV or EPAV. The tool will identify the correct NC, NCI, SECNCI and SPEC Codes necessary for Access Service Request (ASR) submission. The user will be asked to make a series of selections. Once all the required selections have been made a downloadable results screen will be displayed.

Wholesale customers ordering UNI in a Collocation (E-Path or EIA) should refer to the available job aids online at: https://wholesale.frontier.com/access-services/ethernet-ordering/ethernet-order-samples.

Wholesale customers ordering other Ethernet Services (PNUM does not begin with EIAV or EPAV) should refer to the available job aids online at: https://wholesale.frontier.com/access-services/ethernet-ordering/ethernet-nc-nci-secnci-job-aids.

Customers interested in a new Tier Rate contract (PNUM beginning with EIAV or EPAV) may contact their Frontier Account Manager for further assistance. If you do not currently have an assigned Account Manager, please contact Wholesale_Inquiry@ftr.com.

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PROPRIETARY NOTICE
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.