WHOLESALE SUPPORT

PRODUCT RESOURCES

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Access

Get Connected Product Availability Ethernet Site Ready Guide Ethernet Ordering Special Access Ordering Switched Access Ordering Access Services Contacts

Local

Location/Product Qualification Voice/UNE Services Get Connected LSR Business Rules Broadband Services VoIP Directory Services Voice/UNE Services Contacts Broadband Services Contacts

Edge Colocation

Overview Assessment and Ordering Access Cards

Regulated Collocation

Overview Applications Access Cards

Pricing Guides

Frontier Tariffs Interstate Service Guide Connecticut Guidebook

Billing

Wholesale Billing Online Billing Statement Tools Payment Remittance Tax Exemption Information Wholesale Billing Claim and Escalation Guide

Troubles

Trouble Administration Get Connected Planned Network Maintenance Wholesale Repair Contacts

Systems and Online Tools

Virtual Front Office MasterStream Connectbase Customer Wholesale Portal Get Connected System Availability Release Forecast

Notifications and News

2024 2023 2022 2021 Billing Notifications Copper Optimization Release Notifications System Availability Exceptions Subscribe to Wholesale Notifications

Contacts and Escalation Lists

Hours of Operation Wholesale Team Contacts Access Services Contacts Local Voice/UNE Services Contacts Broadband Services Contacts Wholesale Repair Contacts

Reference Library

Wholesale Help Center Exchange Lookup Tool Access References Local References Broadband References Regulated Collocation References Directory References CARE Interconnection Access Ordering Diagrams Aerial and Underground Services WV BTOP Wholesale Terms Glossary

Directory Services

Directory Listing is a standard listing that includes the name, address and telephone number of an organization/firm/individual. This listing appears in the Directory Assistance records and the White Pages Directory.

CLECs are responsible for the content of their listing data and are subject to applicable regulations and are solely responsible for the editing, verification and correctness of their end users' listings.

Directory listings are available on Local Resale and Wholesale Platform services, and on a Standalone basis. Directory listings options are:

Straight Line Residence Listing
Straight Line Business Listing
Caption Business Listing

Directory listings are ordered via VFO or via Bonded method using the LSR process. Information and ordering assistance is available below.

Exchange Lookup ToolClick Here

FAQ Categories

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Publication Schedule and Specifications

Click here for Classified Heading Codes. For access to site, please use Login ID "frontier2010" and Password "pass2010".

Directory Scoping Sheet
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Publication Schedule
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Listing Verification Reports

To request a Listing Verification Report (LVR), please complete and submit the LVR On-Demand Request Form.

LVR (Listing Verification Report) and Correction Process
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LVR (Listing Verification Report) Import to Excel Macro
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LSR Order Samples

Change Existing Standalone Listing
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Disconnect Existing Additional Standalone Listing
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Disconnect Full Residential Standalone Listing Account
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Establish New Standalone Business Straightline Listing
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Establish New Standalone Caption
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Establish New Standalone Sub Caption
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Establish Standalone Caption Indent Listing
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Establish Standalone Caption Indent with Sequencing
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Migrate Standalone Listing Account 'As Is'
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Migrate Standalone Listing Account 'As Specified'
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Training and Job Aids

Account Structure Changes on Standalone Listings
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Directory Listing Migrate (JB-V) Job Aid
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Foreign Directory Standalone Listing Job Aid
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Listing and Alphabetizing Rules
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Place Listing As (PLA) Job Aid
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Straight Line with Line of Information Job Aid
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TOS Change on Directory Listing Job Aid Business/Residence - Residence/Business
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VFO Order Job Aid - Directory Caption Listing
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VFO Pre-Order Job Aid - Directory Caption Listing
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VFO Pre-Order Job Aid - Directory Straight Line Listing
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PROPRIETARY NOTICE
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.