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Customer Profile - Local Services

New Customer Profile Activity:

Whether desiring to order traditional Wholesale Services or our Data only services, any company interested in doing business with Frontier is required to provide information to create a Customer Profile for Local Services. The data required includes Carrier Identification, 911 Information as well as Ordering, Billing, Provisioning and Escalation information specific to your company.

To establish a profile, the appropriate form must be completed and submitted. Please submit either the traditional CLEC Master Account Questionnaire (CMAQ) Form or the new Wholesale Advantage Broadband Customer Profile Form to the Profile Management Team via email to: lsr.profiles@ftr.com.

All CLECs are required to have a valid Interconnection Agreement in place prior to requesting any profile activity.

Federal and State tax exemption forms are required (when applicable) in addition to the CMAQ form.

All incomplete or inaccurate forms will be returned with no action, pending corrections.

Please allow up to 30 days for new customer access.

Subsequent Customer Profile Activity:

These updates should be submitted to Frontier using either the CMAQ Form for traditional services profile changes or the Wholesale Advantage Broadband Customer Profile Form for broadband services profile changes. The CLEC customer will be expected to submit an updated form via email to: lsr.profiles@ftr.com. Please clearly identify what information is changing to avoid any delays.

All incomplete or inaccurate forms will be returned with no action, pending corrections.

Please allow up to 10 days for change requests to existing profiles.

Additional Forms

Reports/Information:

Customers who would like to retrieve reports (i.e. Provider Notification, Listing Verification, etc) may register for access to the Customer Wholesale Portal (CWP).

New requests for Provider Notification Reports via electronic bonded solution shall be requested via the Frontier Connectivity Access Form. Requests for subsequent changes to the Provider Notification Reports via bonded solution shall be requested via the Frontier Bonded Provider Notification Report Update Form. Registration to the Customer Wholesale Portal (CWP) is also required.