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Customer Profile - Local Services
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New Customer Profile Activity:
Whether desiring to order traditional Wholesale Services or our Data only services, any company interested in doing business with Frontier is required to provide information to create a Customer Profile for Local Services. The data required includes Carrier Identification, 911 Information as well as Ordering, Billing, Provisioning and Escalation information specific to your company.To establish a profile, the appropriate form must be completed and submitted. Please complete and submit either the traditional CLEC Master Account Questionnaire (CMAQ) Form or the new Wholesale Advantage Broadband Customer Profile Form. Questions related to completing the forms may be directed to Frontier.Connectivity.Management@ftr.com.
All CLECs are required to have a valid Interconnection Agreement in place prior to requesting any profile activity.
Federal and State tax exemption forms are required (when applicable) in addition to the CMAQ form.
All incomplete or inaccurate forms will be returned with no action, pending corrections.
Please allow up to 30 days for new customer access.
Subsequent Customer Profile Activity:
These updates should be submitted to Frontier using either the CLEC Master Account Questionnaire Form for traditional services profile changes or the Wholesale Advantage Broadband Customer Profile Form for broadband services profile changes. Please clearly identify what information is changing to avoid any delays.All incomplete or inaccurate forms will be returned with no action, pending corrections.
Please allow up to 10 days for change requests to existing profiles.
Reports/Information:
Customers who would like to retrieve reports (i.e. Provider Notification, Listing Verification, etc) may register for access to the Customer Wholesale Portal (aka CWP).New requests for Provider Notification Reports via electronic bonded solution shall be requested via the Frontier Connectivity Access Form. Requests for subsequent changes to the Provider Notification Reports via bonded solution shall be requested via the Frontier Bonded Provider Notification Report Update Form. Registration to the Customer Wholesale Portal is also required.
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Customer Wholesale Portal Registration InstructionsDownload Now
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Customer Wholesale Portal User GuideDownload Now
PROPRIETARY NOTICE
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.