1-844-475-8244
WHOLESALE SUPPORT
PRODUCT RESOURCES
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Broadband Services Contacts
Have you tried using our Wholesale Help Center?
FAQ Categories
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Broadband Ordering Center
Broadband Ordering Email Contacts |
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|---|---|
| Wholesale Advantage Broadband & FTTP | [email protected] |
| Bulk DSL (DSL Agency) | [email protected] |
Broadband Ordering Escalation List
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Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. |
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|---|---|---|
| Contact | Title | Contact Info |
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Level 1
|
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| Ordering Center | Customer Service Representative |
888-668-7916 – Option 1 (Email Contacts Above) |
| Level 2 | ||
| Marshall Brunson | Manager |
919-224-1172 [email protected] |
| Level 3 | ||
| Pam Huber-Hauck | Director |
585-777-1071 [email protected] |
Repair Contact Lists
If you are a Frontier Wholesale Customer, all initial trouble ticket submissions or trouble ticket status requests must be submitted using the Virtual Front Office – Trouble Administration Module (VFO-TA)
Note: For Wholesale Broadband, FTTP and Bulk DSL services, electronic trouble ticket submission is not available. See contact list below.
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Repair Contact and Escalation List For Infospeed & BTASDownload Now
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Repair Contact and Escalation List For Wholesale Advantage Broadband, FTTP & Bulk DSL (DSL Agency)Download Now
PROPRIETARY NOTICE
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.