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PRODUCT RESOURCES
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References
Local Voice/UNE Services Contacts
When contacting the Local Carrier Services Center, please provide the representative with a valid Purchase Order Number (PON) and the urgency level of the escalation. Please allow the representative a reasonable amount of time to resolve the issue.
LSR Ordering Center (LCSC)
Order Processing for SPIDS 0121, 0161, 2473, & 7513888-608-8023
Order Processing for SPID 5200
888-608-8023, Option 2
Local (LSR) Support Email Contacts |
|
|---|---|
[email protected] |
[email protected] |
| LSR Pre and Post-FOC Inquiries | Out-of-service |
| PLOC Freeze Inquiries | Provisioning Issues |
| Listing Record Investigations | Missed Due Dates |
| Report Local System Issue | Expedites |
| Additional Center Contacts | |||
|---|---|---|---|
| Area | Center | Number/Email | |
| General LSR Inquiries | LCSS Helpdesk | [email protected] | |
|
LSR Post-FOC Provisioning Escalations (Missed Due Dates, Expedites, Out of Service) |
LSR Escalations | [email protected] | |
|
LSR Coordinate Hot Cuts and Unbundled Service Order Activity |
Carrier Services Support Team (CSST) |
877-503-8261 | |
|
Concurrence (SPID 0121, 0161, 2473, 5200, 7513) |
LNP Center |
260-461-3353 [email protected] |
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| Connectivity and Profile Management | Connectivity Manager | [email protected] | |
Pre FOC Voice/UNE Ordering Escalation List
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Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. |
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|---|---|---|
| Contact | Title | Contact Info |
|
Level 1
|
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| Local Carrier Services Center | Service Representative | 888-608-8023 |
| Level 2 | ||
| LCSS Helpdesk | Service Representative | [email protected] |
| Level 3 | ||
| Lisa Streb | Manager |
585-750-5709 [email protected] |
| Level 4 | ||
| Pam Huber-Hauck | Director |
585-739-6365 [email protected] |
Post FOC Voice/UNE LSR Provisioning Escalation Contact List (Missed Due Dates, Expedites and Out of Service)
Please utilize the following guidelines when submitting escalation e-mails:
• Include the PON in the subject line.
• If an out of service condition exists, include Out of Service or OOS along with the PON in the subject line.
• Out of service escalations will receive status within two (2) hours.
NOTE: Change requests or new installs not worked as expected are not considered an out of service condition, these are missed due dates.
|
Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. |
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|---|---|---|
| Contact | Title | Contact Info |
|
Level 1
|
||
| LSR Escalation Team | Project Specialist | [email protected] |
| Level 2 | ||
| Cheryl Tyndall | Supervisor |
919-941-7421 [email protected] |
| Level 3 | ||
| Doug Tomlinson | Manager |
919-941-6041 [email protected] |
EXPEDITE DUE DATE REQUEST Earlier due date requests require the submission of a supplement LSR with the Expedite (EXP) field populated once a Firm Order Confirmation has been received from the initial request.
• If returned due date is not acceptable, proceed to 1st level escalation.
• The specialist will contact the appropriate provisioning team to inquire if an earlier due date can be accommodated.
NOTE: Frontier does not guarantee that a request to expedite a due date can be granted.
LSR LNP Coordinated Activity Contact and Escalation List
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Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. |
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|---|---|---|
| Contact | Title | Contact Info |
|
Level 1
|
||
| Carrier Services Support Team (CSST) | Service Representative | 877-503-8261 |
| Level 2 | ||
| Marshall Brunson | Manager | [email protected] |
| Level 3 | ||
| Pam Huber-Hauck | Director |
585-777-1071 [email protected] |
LNP Center and Escalation List – SPIDs 0121, 0161, 2473 (NY RLEC Only), 5200 & 7513
The Local Number Portability (LNP) Center is responsible for the resolution of NPAC message fallout between Frontier Communications and the New Network Service Provider (NNSP). Before contacting the LNP Center, the NNSP should verify receipt of the Firm Order Confirmation (FOC).
|
Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised. |
||
|---|---|---|
| Contact | Title | Contact Info |
|
Level 1
|
||
| Local Number Portability Center | Service Representative | [email protected] |
| Level 2 | ||
| Sheri Pressler | Manager | 260-461-3475 |
| Level 3 | ||
| Irene Beitz-Yorks | Director | 570-631-1078 |
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