Wholesale Operations

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Access

Get Connected for Access Services Product Availability Ethernet Site Ready Guide Ethernet Ordering Special Access Ordering Switched Access Ordering Access Services Contacts

Local

Location/Product Qualification Voice/UNE Services Get Connected for Voice/UNE Services LSR Business Rules Broadband Services Get Connected for Broadband Services Directory Services Voice/UNE Services Contacts Broadband Services Contacts

Edge Colocation

Overview Assessment and Ordering Access Cards

Regulated Collocation

Overview Applications Access Cards

Pricing Guides

Frontier Tariffs Interstate Service Guide Connecticut Guidebook

Billing

Wholesale Billing Payment Remittance Tax Exemption Information Wholesale Billing Claim and Escalation Guide

Troubles

Trouble Administration Get Connected for Trouble Administration Planned Network Maintenance Wholesale Repair Contacts

Systems and Online Tools

Virtual Front Office MasterStream Connectbase Customer Wholesale Portal Get Connected System Availability Release Forecast Local OSS Interface Change Management

Notifications and News

2022 2021 2020 2019 Billing Notifications Release Notifications System Availability Exceptions Industry Meeting Notifications Subscribe to Wholesale Notifications

Contacts and Escalation Lists

Hours of Operation Wholesale Team Contacts Access Services Contacts Local Voice/UNE Services Contacts Broadband Services Contacts Wholesale Repair Contacts

Reference Library

Wholesale Terms Glossary Wholesale Frequently Asked Questions Access References Local References Broadband References Regulated Collocation References Directory References CARE Interconnection Access Ordering Diagrams Aerial and Underground Services CLEC User Forum WV BTOP

Voice and UNE Services

Available Voice and UNE services are specific to tariff and service territory. Frontier's four Local Service Territories include Acquired West Virginia, Connecticut, Frontier 13 and Legacy.

To identify the specific Local Service Territory or Tariff by central office, please refer to the Exchange and Access Line Matrix. Once the Service Territory is identified, please select the corresponding button below to access the territory specific references.

To identify Frontier industry codes by Service Territory, please refer to the SPID-OCN Matrix.

A glossary of Frontier wholesale terms is available to provide definition of terms you may see throughout this site. If you have questions not answered within this site or our Wholesale FAQs, please contact us.

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Exchange and Access Line MatrixDownload SPID-OCN MatrixDownload

Local Territory Specific Information

Acquired West Virginia Service Territory InformationLearn More Connecticut Service Territory InformationLearn More Frontier 13 Service Territory Information (Includes CTF)Learn More Legacy Service Territory InformationLearn More LSR Business RulesLearn More LSR Order SamplesLearn More

Get Connected

Get Connected to Order Local Voice and UNE ServicesLearn More Customer ProfilesLearn More

PROPRIETARY NOTICE
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.