Wholesale Operations

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References

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Access

Get Connected Product Availability Ethernet Site Ready Guide Ethernet Ordering Special Access Ordering Switched Access Ordering Access Services Contacts

Local

Location/Product Qualification Voice/UNE Services Get Connected LSR Business Rules Broadband Services VoIP Directory Services Voice/UNE Services Contacts Broadband Services Contacts

Edge Colocation

Overview Assessment and Ordering Access Cards

Regulated Collocation

Overview Applications Access Cards

Pricing Guides

Frontier Tariffs Interstate Service Guide Connecticut Guidebook

Billing

Wholesale Billing Online Billing Statement Tools Payment Remittance Tax Exemption Information Wholesale Billing Claim and Escalation Guide

Troubles

Trouble Administration Get Connected Planned Network Maintenance Wholesale Repair Contacts

Systems and Online Tools

Virtual Front Office MasterStream Connectbase Customer Wholesale Portal Get Connected System Availability Release Forecast

Notifications and News

2024 2023 2022 2021 Billing Notifications Copper to Fiber Transformation Release Notifications System Availability Exceptions Subscribe to Wholesale Notifications

Contacts and Escalation Lists

Hours of Operation Wholesale Team Contacts Access Services Contacts Local Voice/UNE Services Contacts Broadband Services Contacts Wholesale Repair Contacts

Reference Library

Wholesale Help Center Exchange Lookup Tool Tips and Tricks Access References Local References Broadband References Regulated Collocation References Directory References CARE Interconnection Access Ordering Diagrams Aerial and Underground Services WV BTOP Wholesale Terms Glossary

Legacy Local Service Territory Information

The ‘Legacy Local Service Territory’ refers to the former Citizens and other properties acquired by Frontier prior to 2010.

The Exchange Lookup Tool is available to assist with identifying our Local Service Territories, Tariffs and industry codes.

A glossary of Frontier wholesale terms is available to provide definition of terms you may see throughout this site. If you have questions that are not answered within this site or our Wholesale Help Center, please contact us.

FAQ Categories

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Local Wholesale Resale and UNE Services Ordering

VFO Ordering and Preordering SystemLogin Frontier VFO User GuideDownload VFO Training and Job AidsLearn More LSR Business RulesLearn More Location and Product QualificationLearn More LSR Order SamplesLearn More

Ordering Job Aids

Exchange Lookup ToolClick Here

Account Restructure Job Aid
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Call Forward Feature Job Aid
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Centrex to POTS & POTS to Centrex Ordering Matrix
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Directory Listing Activity on Conversion or Migration As Specified
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End User Name Change Job Aid
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Expedite Service LSR
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Hunting Job Aid
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Line Split and Line Share Job Aid
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LNP Non-Simple Multiline Port Job Aid
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LNP Simple Port Job Aid
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LSR Type of Service Codes
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LSR Validation Job Aid for Resale and Wholesale Platform
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Move Job Aid (Inside, Outside, Demarcation/NID)
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Resale Custom/Class Feature Ordering Matrix (Frontier 13 and Legacy)
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Resale Remote Call Forward Job Aid
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Return To Native Process
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RPON Instructions for LSR RPON Fields: Name, Description, Usage
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Supplement Management Job Aid
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Suspension and Restoral Process
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Telephone Number Swap Job Aid
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Wholesale Platform Remote Call Forward Job Aid
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Wholesale Platform TOS/NC/NCI Combination Matrix (Legacy) Legacy Only
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Products & Services

Analog Loop NC/NCI/SECNCI Codes Matrix (Acquired WV/Legacy) Acquired West Virginia and Legacy Disconnect and Change CFA Activity Only
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Blocking Matrix (Legacy) Legacy Only
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Hunting Ordering Code Matrix Legacy Only
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Resale Voice Messaging Matrix (Legacy) Legacy Only
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Wholesale Advantage Voice Overview (Legacy) Legacy Only
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Wholesale Platform Voice Legacy Matrix (Legacy) Legacy Only
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References

2024 Blocked Due Dates
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E9-1-1 Activation Process Guide
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E9-1-1 MLTS Advisory for CA California Only
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LNP Cancellation by End User Request
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LNP Requests Rejected Due to PLOC Freeze
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LNP Troubleshooting and Trigger Guide
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Local Response Completion Notice Intervals
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LSR Jeopardy Codes
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LSR Status Email Notification
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REQTYP/ACT/LNA Combination Matrix
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Supplements Submitted on CDD
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Throwback and CLEC Disconnect in Error Process
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VFO Loop Qualification Bulk Loader Job Aid
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PROPRIETARY NOTICE
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.