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Access

Get Connected Product Availability Ethernet Site Ready Guide Ethernet Ordering Special Access Ordering Switched Access Ordering Access Services Contacts

Local

Location/Product Qualification Voice/UNE Services Get Connected LSR Business Rules Broadband Services Directory Services Voice/UNE Services Contacts Broadband Services Contacts

Edge Colocation

Overview Assessment and Ordering Access Cards

Regulated Collocation

Overview Applications Access Cards

Pricing Guides

Frontier Tariffs Interstate Service Guide Connecticut Guidebook

Billing

Wholesale Billing Online Billing Statement Tools Payment Remittance Tax Exemption Information Wholesale Billing Claim and Escalation Guide

Troubles

Trouble Administration Get Connected Planned Network Maintenance Wholesale Repair Contacts

Systems and Online Tools

Virtual Front Office MasterStream Connectbase Customer Wholesale Portal Get Connected System Availability Release Forecast

Notifications and News

2023 2022 2021 2020 Billing Notifications Copper to Fiber Transformation Release Notifications System Availability Exceptions Subscribe to Wholesale Notifications

Contacts and Escalation Lists

Hours of Operation Wholesale Team Contacts Access Services Contacts Local Voice/UNE Services Contacts Broadband Services Contacts Wholesale Repair Contacts

Reference Library

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FTTP Disconnect Order Form

FTTP Order Form below shall be used only for disconnecting FTTP services.

Form Submission Date

General Information

Requested Due Date:

CCNA*

Activity:

Supplement (Prohibited on Initial Request)

Disconnect

1 - Cancel 2 - Due Date Change 3 - Other Change

Initiator Information

Initiator Name*

Initiator Telephone Number*

Initiator Email Address*

End User Contact Information

End User Name *

End User Street Address*

End User City*

End User State*

End User Zip*

Local Contact Information

Local Contact Name*

Local Contact Telephone Number

Order Details

Circuit or ATN/EATN*

*Required Field

You will receive a firm order confirmation via email within 1 business day of submission. Please email Local.Broadband@ftr.com with any questions regarding your submission.

Attention Providers: Frontier Wholesale is improving & expanding our Broadband portfolio of services, including the addition of symmetrical speeds to our Wholesale Advantage Broadband product. Providers will be required to sign a new contract with this rollout. Once executed, change and disconnect order activities to your grandfathered base will be submitted via VFO. To continue ordering Symmetrical (fiber) speeds over the new Wholesale Advantage Broadband product offer, please see your Account Manager or visit the Wholesale Broadband page.

PROPRIETARY NOTICE
THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.