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Regulated Collocation Overview

Expanded Interconnection (a.k.a. Collocation) is a service which allows customers to interconnect with Telephone Company Special Access and/or Switched Access facilities at Telephone Company locations.

The Competitive Local Exchange Carrier (CLEC) may request physical collocation or virtual collocation, or both, in Frontier central offices except in those that have space limitations, or where it is not technically feasible to provide a physical collocation arrangement. A single collocation arrangement may serve as the platform for interconnection to Frontier Access Services and Unbundled Network Elements (UNEs). Many CLECs are also Competitive Access Providers (CAPs) and utilize collocation arrangements for interconnection to access services as available per applicable tariffs.
 

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Escalation Contacts

Frontier requests 24 hours between escalation levels unless we miss commitment on return call or actions promised.

Topic Contact Name Contact Info
Level 1
Collocation Applications
Collocation Payments
Collocation Status
Collocation Billing
Collocation Processing Representative [email protected]
Collocation Process
Collocation MOP Contacts
Collocation Intervals
Will Mainor [email protected]
Collo Circuit Inventory
Connecting Services
Account Team Sales Support Specialist
Level 2
Collocation Applications
Collocation Payments
Collocation Status
Collocation Billing
Erika Seiffer [email protected]
Collocation Process
Collocation MOP Contacts
Collocation Intervals
Michelle Crull [email protected]
Level 3
Collocation Applications
Collocation Payments
Collocation Status
Collocation Billing
Aaron Thorp [email protected]