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Wholesale Repair Contacts

If you are a Frontier Wholesale Customer, all initial trouble reports or trouble status requests must be submitted using one of the following:

  • Virtual Front Office – Trouble Administration Module (VFO-TA)
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  • E-Bonded TA (EBTA) via tML
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    Note: For Wholesale Broadband, FTTP and Bulk DSL services, electronic trouble report submission is not available. See contact list below.

    For more information please visit the Trouble Administration page.

    Exception: Opening trouble reports by phone is acceptable during those times when our systems are unavailable. Customer notices are distributed and posted to our website providing notification of system availability exceptions. The System Availability Schedule and exceptions are available on the System Availability Exceptions page.

    To schedule a Vendor Meet, in addition to opening an electronic trouble report, Carriers must contact Commercial Service Assurance at 877-500-5514.

    Escalation contact phone numbers to the Repair Centers are provided below.

    Check Order or Trouble Ticket StatusClick Here
    • Repair Contact and Escalation List for ASR and LSR Wholesale Access/Local Circuits and POTS Repair Only - Do Not Use for DSL or FiberOptic Services
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    • Repair Contact and Escalation List For Infospeed & BTAS
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    • Repair Contact and Escalation List For Wholesale Advantage Broadband, FTTP & Bulk DSL (DSL Agency)
      Download Now

    Frontier's Trouble Administration allows Trouble Reports to be entered directly into Frontier's VFO application, or sent electronically to Frontier's Gateway.

    If you are a Frontier Wholesale Customer and would like to get connected with Frontier Trouble Administration, please visit the Get Connected page for more information.

    PROPRIETARY NOTICE
    THE MATERIAL CONTAINED IN THIS WEBSITE AND THE AVAILABLE REFERENCE DOCUMENTS INCLUDING ANY TRANSLATIONS, COMPILATIONS, WHOLE OR PARTIAL COPIES, TOGETHER WITH ANY SUBSEQUENT REVISIONS OR ADDITIONS ARE AND SHALL REMAIN THE PROPERTY OF FRONTIER COMMUNICATIONS PARENT, INC. AND ITS AFFILIATES. NO PORTION OF THESE MATERIALS MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM BY ANY MEANS, ELECTRONIC, MECHANICAL OR OTHERWISE, INCLUDING PHOTOCOPY, RECORDING OR ANY INFORMATION STORAGE OR RETRIEVAL SYSTEM WITHOUT ADVANCE WRITTEN PERMISSION FROM FRONTIER. SHOULD THE HOLDER OF THESE MATERIALS HAVE SUCH WRITTEN PERMISSION TO MAKE COPIES OF THESE MATERIALS, ALL SUCH COPIES MUST CONTAIN THIS PROPRIETARY NOTICE. FRONTIER IS A BRAND NAME USED BY THE FRONTIER, CITIZENS AND OTHER AFFILIATED LOCAL EXCHANGE COMPANIES. ALL RIGHTS RESERVED.